Imihlahlandlela: I-chatbot ye-AI nokwenza izinqubo ze-omnichannel zizenzakalele

Umhlahlandlela uhlanganisa okuqukethwe okusebenzayo ngama-AI-chatbot, ukuvikelwa kwedatha, ukuxhumana kwe-Omnichannel nokwenza izinqubo ngokuzenzakalelayo. Usebenza njengendawo yolwazi yezinkampani ezifuna ukuqonda amathuba okusetshenziswa futhi zakhe uhlelo lwephrojekthi oluhlelekile. Izihloko kufanele zichaze izisekelo zobuchwepheshe futhi zibhekisele kumakhasi osizo noma okuhlanganisa anemininingwane, ngaphandle kokuphinda okuqukethwe okufanayo igama negama.

I-Zentor App isekela iziteshi eziyisithupha ezisebenzayo: i-Webchat, i-imeyili, i-WhatsApp, i-Telegram, i-SMS nocingo nge-Zentor SIP-Voicebot. Ukuqala okunengqondo kuqala ngombuzo wokuthi yiziphi izidingo zamakhasimende okufanele zenziwe ngokuzenzakalelayo. Bese kulandela imithombo yolwazi, ukukhetha iziteshi, imithetho yokudluliselwa kumuntu nemibandela yempumelelo. Akusona sonke isicelo esifanele impendulo ezenzakalelayo ngokuphelele.

Ezimpendulweni ezithembekile kudingeka isisekelo solwazi esinakekelwe kahle. Okuqukethwe kungafakwa ngesandla, ngokuhlola iwebhusayithi noma ngokulayisha amafayela. I-RAG ivaliwe ngokuzenzakalelayo. Izinkampani kufanele zibuyekeze imithombo, zisuse ukuphikisana futhi zihlole ngemibuzo yangempela yamakhasimende. Uma imininingwane ingekho, i-bot akumele iqambe impendulo eqinisekile.

I-Omnichannel ayisho ukuvula zonke iziteshi ngesikhathi esisodwa. Isiteshi ngasinye sidinga imininingwane yaso yokungena, imithetho nokuhlola. Ucingo luqhutshwa esibonelweni se-SIP esihlukanisiwe nge-tenant ngayinye futhi luvulwa yi-Master Admin. Indawo yokwenza ngokuzenzakalelayo ye-tenant iyinjini yemithetho eyenziwe lula enezinhlobo ezine zezisusi, hhayi umhleli ophelele we-n8n.

Imibhalo yemihlahlandlela ngamanani nemikhawulo kufanele isebenzise amaqiniso amanje. I-Starter ibiza u-49 € ngenyanga futhi iqukethe izingxoxo ezingu-500 kanye nesizinda esisodwa ncamashi noma i-widget eyodwa. I-Individuell iqala ku-49 € futhi ayinawo umkhawulo wobuchwepheshe wezingxoxo noma wezizinda. Amanani aphelelwe yisikhathi akumele aphinde abalulwe.

Okuqukethwe akusona iseluleko sezomthetho. Izihloko zokuvikelwa kwedatha kufanele zibhekisele ezinqubweni zangempela, kuma-subprocessor nendleleni yokucela i-AVV. Inhloso isisekelo sesinqumo esiqondakalayo, hhayi isithembiso esijwayelekile sempumelelo noma sokuklelisa.

Okunye okugxilwe kukho ukulinganisa impumelelo. Izinkampani kufanele zinqume ngaphambi kokuqala ukuthi yiziphi imibuzo i-bot okufanele iyixazulule ngokuthembekile, nini ukudluliselwa kumuntu kunengqondo nokuthi yiziphi izinkomba ezibalulekile ngempela ezinqumweni. Izinombolo zezingxoxo nje azisho lutho olukhulu ngekhwalithi. Amasampula, ukuhlukaniswa okungalungile nezicelo ezingacacisiwe kuvame ukunikeza indlela engcono yokuthuthukisa.

Imihlahlandlela ngayinye kufanele isebenzele izinhloso zokusesha ezizimele. Izihloko eziyisisekelo zichaza amagama, izihloko ezisebenzayo zichaza izinqubo, amakhasi okuhlanganisa abhala imisebenzi ethile. Izixhumanisi zangaphakathi ezicacile zisiza abasebenzisi ukusuka ekubukeni konke baye ekusetshenzisweni, ngaphandle kokudala imibhalo ephelele ecishe ifane kuma-URL amaningi.