Ikhasi lokuxhumana lisungulwe ukuze izinkampani zikwazi ukuthumela izimo zazo zokusetshenziswa eqenjini le-Zentor. Ikhasi lihlanganisa ukwelulekwa komuntu siqu, i-demo nokuxhumana ngqo ngokubhala. Isicelo esiwusizo kakhulu sichaza izinqubo ezihlosiwe, esikhundleni sokubhala nje „ngifuna imininingwane".
Emlayezweni kungabalulwa iziteshi ezifiswayo, inani elilinganiselwe labasebenzisi, uhlobo lwemithombo yolwazi, ukuhlanganiswa okudingekayo nesidingo sama-tenant amaningi. I-WhatsApp, i-SMS, i-bot yocingo/SIP, ukwenza ngokuzenzakalelayo nge-n8n noma isifiso se-On-Premises kufanele kubalulwe futhi. Ngale ndlela ukulungiselelwa kwe-Starter kungahlukaniswa ngendlela efanele nokwe-Individuell nama-add-on okufanele avulwe ngesandla.
Kwifomu lokuxhumana akufanele kufakwe amaphasiwedi, okhiye be-API, ama-widget token, idatha yokukhokha noma idatha yamakhasimende engadingekile. Uma kubikwa inkinga yobuchwepheshe ekhona, kwanele igama le-tenant, isikhathi, umsebenzi othintekayo nezinyathelo zokuyiphinda. Imininingwane eyimfihlo kuma-screenshot kufanele yenziwe ingabonakali.
Ifomu lokwelulekwa komuntu siqu liqoqa igama, i-imeyili, inkampani, inombolo yocingo nesidingo. Ngaphandle kwezinkambu eziyimpoqo ezigcwalisiwe nemvume yokuvikelwa kwedatha, ukuthumela akunakwenzeka. Ukuthumela ifomu akudali i-tenant ngokuzenzakalelayo futhi akusona isiphakamiso esibophezelayo. Ukulungiselelwa kwe-Individuell kuhlolwa ngesandla.
Inketho ye-On-Premises akuyona eyokuzisiza futhi njengamanje isalungiselelwa ukusetshenziswa. Nokuthuthukiswa kwamaphakheji nokuthengwa kwama-add-on akwenziwa ngokuzisiza ngokuphelele ku-dashboard. Ngakho ukuxhumana kusetshenziselwa ukucacisa ukulungiselelwa nezinyathelo zokuvula.
Isitatimende esikhasini esithi „ngokuvamile usuku olulodwa lomsebenzi" akufanele siboniswe njengesithembiso esibophezelayo se-Service-Level, noma ngabe okuqukethwe kukhona. Umthwalo womsebenzi nobukhulu besicelo kungathinta isikhathi sokusabela. Isiqinisekiso esiboniswa ngemva kokuthumela kufanele sigcinwe futhi kusetshenziswe ikheli le-imeyili lebhizinisi elifinyelelekayo. Inhloso yekhasi lokuxhumana akukhona ukudala ingcindezi yokuthengisa, kodwa ukuhlela isimo sokusetshenziswa sangempela ngendlela efanele ngokobuchwepheshe nangokwebhizinisi.
Ngaphambi kokuthumela, inhloso yomlayezo ingafingqwa kafushane: ukusetha okusha, ukuhlanganiswa, amanani noma inkinga yobuchwepheshe. Lokhu kuhlukanisa kwenza ukudluliselwa kwangaphakathi kube lula. Esikhundleni sokuthumela amafomu amaningi ngokulandelana ngesihloko esifanayo, kufanele kusetshenziswe ikheli le-imeyili elifanayo negama lenkampani elifanayo njengasesicelweni sokuqala; uma kudingeka, umlayezo olandelayo ungabhekisela esicelweni sangaphambilini.
Uma kunephutha lokuqinisekisa efomini, umbhalo ofakiwe uyagcinwa, futhi kuphawulwa kuphela inkambu enephutha. Ngemva kokuthumela ngempumelelo kufanele kuvele isiqinisekiso esicacile. Ikhasi kufanele lichaze isinyathelo esilandelayo sokuxhumana, ngaphandle kokunikeza umbono wenkontileka ezenzakalelayo noma wokuvulwa ngokushesha.
Esicelweni sokuxhumana kungashiwo ulimi olukhethwayo nesikhathi sosuku ongatholakala ngaso. Le mininingwane ayishintshi lutho kokuqukethwe kobuchwepheshe, kodwa isiza ukuhlela impendulo ngendlela ephumelelayo. Izinkambu ezingaphoqelekile zingashiywa zingenalutho; imininingwane eqanjiwe akufanele ifakwe.