I-chatbot ye-AI yamabhizinisi — ukuzenzakalelisa ukuxhumana namakhasimende
I-AI-chatbot ye-Zentor App icubungula izicelo zamakhasimende ngokuzenzakalelayo, ubusuku nemini — iphendula imibuzo, ibhuka izikhathi zokubonana futhi yenze izinqubo ezichaziwe kuze kube sekupheleni. Izindaba eziyinkimbinkimbi izidlulisela ngaphandle kokuphazamiseka kubasebenzi bakho.
Iyini i-chatbot ye-AI?
I-AI-chatbot ngumsizi wezingxoxo osekelwe kusofthiwe ocubungula futhi aphendule izicelo zamakhasimende ngokuzenzakalelayo. Ngokungafani nama-chatbot esizukulwane sokuqala asekelwe emithethweni, ama-AI-chatbot esimanje asebenzisa i-Natural Language Processing (NLP) futhi angaqonda umongo wengxoxo.
Imibuzo elandelayo enezigaba eziningi, izimpendulo ezincike emongweni, izisekelo zolwazi ezihlelekile — i-AI-chatbot inikeza imininingwane enembile, ngaphandle kokuthi impendulo ngayinye ibhalelwe iskripthi ngesandla.
I-Zentor App isebenzisa isistimu esekelwe ku-RAG (Retrieval-Augmented Generation): i-chatbot isesha ngenhloso esisekelweni sakho solwazi futhi yakhe impendulo efanele ngokusekelwe kokuqukethwe okutholakele.
Kungani udinga i-chatbot ye-AI ebhizinisini lakho?
Iyatholakala 24/7
I-chatbot ye-AI iphendula izicelo nsuku zonke ngehora — ngisho nangaphandle kwamahora omsebenzi, ngezimpelasonto nangezinsuku zamaholide.
Izimpendulo ngokushesha
Amakhasimende athola impendulo ngemizuzwana, ngaphandle kokulinda emgqeni noma izimpendulo ze-imeyili ezibambezelekile.
Ukukhula ngokulula
I-AI-chatbot icubungula izingxoxo eziningi ngendlela oyifunayo ngesikhathi esisodwa — ngaphandle komugqa wokulinda nabasebenzi abengeziwe; inani eliphelele ngenyanga lincike kuhlelo lwakho.
Ukukhulula ithimba
Izicelo ezijwayelekile ziphendulwa ngokuzenzakalela. Ithimba lakho lihlala ezinhlelweni eziyinkimbinkimbi ezinomphumela.
Izinga elingashintshi
Yonke impendulo isekelwe esisekelweni sakho solwazi — azikho izitatimende ezahlukene kuye ngomsebenzi.
Imiphumela elinganisekayo
Ama-dashboard okuhlaziya abonisa ukuthi yimiphi imibuzo evame ukubuzwa nokuthi isisekelo solwazi kufanele sithuthukiswe kuphi.
Indlela iZentor App esebenza ngayo
I-Zentor App ihlanganisa i-AI-chatbot nesisekelo solwazi esihlelekile, i-Omnichannel-Inbox kanye nendlela yokudluliselwa kumuntu.
Ulayisha imibhalo yakho ye-FAQ, izincazelo zemikhiqizo nemininingwane yesevisi esisekelweni solwazi se-Zentor App. Akudingeki ukuhlela ikhodi.
Ubeka indlela yokuziphatha kwengxoxo, ithoni nemithetho yokudlulisela phezulu ngesixhumi esibonakalayo — ngaphandle kwekhodi.
Faka iwijethi ye-webchat ewebhusayithini yakho noma uxhume i-WhatsApp, i-Telegram, i-SMS, i-imeyili nocingo ngokulinganayo ku-inbox ye-omnichannel.
I-chatbot isilungele ukusebenza ngokushesha. Idatha yokuhlaziya ikusiza ukuthuthukisa isisekelo solwazi njalo.
Ukudluliselwa kumuntu: ukudluliselwa okushelelayo kubasebenzi
Ukudluliselwa kumuntu (Handover) kusho ukudluliselwa okushelelayo kwengxoxo eqhubekayo kusuka ku-AI-chatbot kuya kumsebenzi ongumuntu. I-Zentor App idlulisela wonke umlando wengxoxo.
Umsebenzi ubona ngokushesha ukuthi yimiphi imibuzo ebuziwe nokuthi i-bot iphendule kanjani — futhi angangena ngqo emongweni, ngaphandle kokuthi ikhasimende kudingeke liphinde isicelo salo.
Ukudluliselwa kumuntu kungaqaliswa ngokuzenzakalelayo (isib. lapho kubonakala ubunzima noma imizwa emibi) noma ngesandla ngumsebenzi — kuya ngokulungiselelwa. Ukudluliselwa kuyizinga lokudlulisela phezulu lezimo eziyinkimbinkimbi noma ezihlukile ezichaziwe, hhayi ukuphothulwa okuzenzakalelayo kwayo yonke ingxoxo: iningi lezicelo i-Zentor App izicubungula ngokuzimela kuze kube sekupheleni.
Zonke iziteshi enkundleni eyodwa
I-Zentor App isekela iziteshi zokuxhumana eziyisithupha bukhoma: i-Webchat, i-imeyili, i-WhatsApp, i-Telegram, i-SMS nocingo nge-Zentor SIP-Voicebot. Yonke imilayezo ihlangana ku-Omnichannel-Inbox eyodwa.
I-widget yengxoxo engafakwa kuwebhusayithi yakho. Amakhasimende axoxa ngqo esizindeni sakho.
Ama-imeyili angenayo aboniswa njengezingxoxo ku-Inbox ye-Omnichannel futhi angacutshungulwa ngokuzenzakalela noma abasebenzi. I-imeyili itholakala njengemojula ekhethekayo ephakethini ye-Ngokwezifiso.
Ukuhlanganiswa kwe-WhatsApp Business API. Amakhasimende abhala nge-WhatsApp — izimpendulo zithunyelwa ngqo ku-Inbox ye-Zentor App.
Ukuhlanganiswa kwe-bot ye-Telegram kwamabhizinisi asebenzisa kakade lesi siteshi noma afuna ukusivula.
Ukuthola nokuthumela i-SMS nge-inbox ye-omnichannel — kumakhasimende angasebenzisi iziteshi ze-app.
Ucingo lutholakala nge-Zentor SIP-Voicebot. Ukuxhumana kwangempela kudinga isivumelwano nomhlinzeki we-SIP-/PSTN, inombolo yocingo yakho, kanye nokulungiselelwa okukhethekile okwenziwa yi-Zentor.
Ukuhambisana ne-GDPR nokuvikelwa kwedatha
IZentor App isingathwa e-EU — ingqalasizinda, izinqolobane zedatha nengqondo yohlelo lokusebenza kusebenza kuma-seva aseYurophu. Kwezinye izici ze-AI kungase kuhlanganiswe ngokukhetha umhlinzeki we-AI wangaphandle; noma yikuphi ukusetshenziswa ngaphandle kwe-EU kwenziwa kuphela ngokusekelwe ku-Imigomo Yenkontileka Ejwayelekile ye-EU (i-Athikili 46 ye-GDPR).
Ezinkampanini ezinezidingo eziqinile kakhulu zokuvikelwa kwedatha, kuphakheji ye-Individuell kukhona inketho ye-On-Premises — qhuba i-Zentor App engqalasizindeni yakho.
Ekusebenzeni kwe-on-premises ungasebenzisa amamodeli e-AI endaweni, ngaphandle kokuthi idatha yezingxoxo idluliselwe kubahlinzeki be-AI bangaphandle.
Imibuzo evame ukubuzwa mayelana ne-chatbot ye-AI
Iyini i-chatbot ye-AI?
I-AI-chatbot ngumsizi wezingxoxo osekelwe kusofthiwe ocubungula futhi aphendule izicelo zamakhasimende ngokuzenzakalelayo. Ngokungafani nama-chatbot esizukulwane sokuqala asekelwe emithethweni, ama-AI-chatbot esimanje asebenzisa i-Natural Language Processing (NLP) futhi angaqonda umongo wengxoxo, acubungule imibuzo elandelayo enezigaba eziningi futhi akhe izimpendulo ezinembile ngokusekelwe esisekelweni solwazi esihlelekile — ngaphandle kokubhala ngesandla iskripthi sempendulo ngayinye.
Ngiyiqeqesha kanjani i-chatbot?
Ugcwalisa isisekelo solwazi se-Zentor App ngokuqukethwe kwakho: imibhalo ye-FAQ, izincazelo zemikhiqizo, imininingwane yesevisi, iziyalezo zezinqubo. I-AI-chatbot isebenzisa lokhu okuqukethwe kuso sonke isicelo futhi yakhe impendulo efanele. Akudingeki ukuhlela ikhodi — uphatha isisekelo sakho solwazi ngqo ku-dashboard ye-Zentor App.
Yini ukudluliselwa kumuntu (handover)?
Ukudluliselwa kumuntu (Handover) kusho ukudluliselwa okushelelayo kwengxoxo eqhubekayo kusuka ku-AI-chatbot kuya kumsebenzi ongumuntu. I-Zentor App idlulisela wonke umlando wengxoxo, ukuze umsebenzi angene ngokushesha emongweni — ngaphandle kokuthi ikhasimende kudingeke liphinde isicelo salo. Ukudluliselwa kungaqaliswa ngokuzenzakalelayo (isib. lapho kubonakala ubunzima) noma ngesandla ngumsebenzi.
Yiziphi iziteshi ezisekelwa yi-Zentor App?
I-Zentor App isekela iziteshi eziyisithupha bukhoma: i-Webchat (i-widget engafakwa kuwebhusayithi yakho), i-imeyili, WhatsApp, Telegram, SMS kanye nocingo nge-Zentor SIP-Voicebot. I-Webchat iyatholakala kusukela kuhlelo lwe-Starter (lwesizinda esisodwa); i-imeyili, WhatsApp, Telegram, SMS nocingo angamamojula akhethwa ngokukhululekile ephakhejini elithi Okuzimele (Individuell). Zonke iziteshi zihlangana ku-Omnichannel Inbox eyodwa ehlanganyelwe.
Ingabe i-chatbot ye-AI ihambisana ne-GDPR?
Yebo. IZentor App isingathwa e-EU — ingqalasizinda, izinqolobane zedatha nengqondo yohlelo lokusebenza kusebenza kuma-seva aseYurophu. Kwezinye izici ze-AI kungase kuhlanganiswe ngokukhetha umhlinzeki we-AI wangaphandle; noma yikuphi ukusetshenziswa ngaphandle kwe-EU kwenziwa kuphela ngokusekelwe ku-Imigomo Yenkontileka Ejwayelekile ye-EU (i-Athikili 46 ye-GDPR). Uhlu oluphelele lwawo wonke amaphrosesa asetshenzisiwe nezwe nesisekelo sokudluliselwa lutholakala enqubomgomo yobumfihlo. Ezinkampanini ezinezidingo eziqine kakhulu zokuvikelwa kwedatha, inketho ye-on-premises itholakala kuphakheji ethi Ngokwezifiso. Lapho ungasebenzisa iZentor App engqalasizindeni yakho futhi usebenzise amamodeli e-AI endaweni, ngaphandle kokuthi idatha idluliselwe kubahlinzeki be-AI bangaphandle.
Kubiza malini i-chatbot ye-AI neZentor App?
IZentor App inikezwa njengepulatifomu yobungcweti ye-B2B-SaaS. Amaphakheji yi-Demo (izinsuku ezingu-14 mahhala), Starter (49 €/inyanga) kanye nephakheji ethi Ngokwezifiso (ilungiswa ngokukhululekile, kuze kufike ku-899 €/inyanga). Uhlolojikelele oluningiliziwe lwawo wonke amaphakheji lutholakala ekhasini lamanani. Wonke amanani ngokwe-§ 19 UStG angafaki intela yokuthengisa.
Ukulungele ukwenza ukuxhumana kwakho namakhasimende kuzenzakalele?
Zama iZentor App kumodi yedemo noma ukhulume nathi ngohlelo olufanele ibhizinisi lakho.
Ukuxhumana okunzulu