AI chatbot yemakambani — ita kuti kukurukurirana nevatengi kuitike otomatiki
AI chatbot yeZentor App inobata zvikumbiro zvevatengi otomatiki, masikati nousiku — inopindura mibvunzo, inobhuka misangano uye inoita maitiro akatsanangurwa kusvika pakupera. Nyaya dzakaoma inodziendesa kuvashandi venyu pasina kukanganisa.
AI chatbot chii?
AI chatbot mubatsiri wehurukuro anoshanda nesoftware anobata nekupindura zvikumbiro zvevatengi otomatiki. Kusiyana nemachatbot ekutanga akavakirwa pamitemo, machatbot eAI emazuva ano anoshandisa Natural Language Processing (NLP) uye anogona kunzwisisa mamiriro ehurukuro.
Mibvunzo yekuwedzera ine matanho akawanda, mhinduro dzinoenderana nemamiriro, matura eruzivo akarongeka — AI chatbot inopa ruzivo rwakarurama pasina kuti mhinduro imwe neimwe inyorwe nemaoko.
Zentor App inoshandisa sisitimu yakavakirwa paRAG (Retrieval-Augmented Generation): chatbot inotsvaga zvakananga mudura renyu reruzivo uye inogadzira mhinduro yakakodzera zvichienderana nezvawanikwa.
Nei muchida AI chatbot yebhizinesi renyu?
Kuwanikwa 24/7
AI chatbot inopindura zvikumbiro masikati nousiku — kunyangwe kunze kwenguva dzebhizinesi, pakupera kwevhiki nepamazororo.
Mhinduro dzekukurumidza
Vatengi vanowana mhinduro mumasekondi, pasina kumirira pamutsara kana mhinduro dzeemail dzinononoka.
Kukwanisa kukura
AI chatbot inobata hurukuro dzakawanda sezvinodiwa panguva imwe chete — pasina mutsara wekumirira kana vashandi vekuwedzera; huwandu hwose hwepamwedzi hunoenderana netarifi yenyu.
Kuderedza mutoro wechikwata
Zvikumbiro zvakajairika zvinopindurwa otomatiki. Chikwata chenyu chinotarisa mabasa akaoma anowedzera kukosha.
Mhando inogara yakafanana
Mhinduro imwe neimwe yakavakirwa padura renyu reruzivo — hapana mashoko akasiyana zvichienderana nemushandi.
Mhedzisiro inoyerwa
Madashboard eongororo anoratidza kuti ndeipi mibvunzo inowanzobvunzwa uye kuti dura reruzivo rinofanira kuvandudzwa papi.
Zentor App inoshanda seizvi
Zentor App inobatanidza AI chatbot nedura reruzivo rakarongeka, Omnichannel-Inbox uye maitiro ekuendesa kumunhu.
Munoisa zvinyorwa zvenyu zveFAQ, tsananguro dzezvigadzirwa neruzivo rwesevhisi mudura reruzivo reZentor App. Hapana kunyora kodhi kunodiwa.
Munoseta maitiro ehurukuro, izwi nemitemo yekukwidziridza kuburikidza nepeji rine mifananidzo — pasina kodhi.
Isai widget yeWebchat muwebhusaiti yenyu kana batanidzai WhatsApp, Telegram, SMS, email nerunhare zvakaenzana muOmnichannel-Inbox.
Chatbot yagadzirira kushandiswa pakarepo. Data reongororo rinokubatsirai kuvandudza dura reruzivo nguva dzose.
Kuendesa kumunhu: kuendesa kusina kukanganisa kumushandi
Kuendesa kumunhu (handover) zvinoreva kuendeswa kusina kukanganisa kwehurukuro yechat iri kuitika kubva kuAI chatbot kuenda kumushandi ari munhu. Zentor App inotumira nhoroondo yakazara yehurukuro.
Mushandi anoona pakarepo kuti mibvunzo ipi yakabvunzwa uye bhoti rakapindura sei — uye anogona kupinda zvakananga mumamiriro acho, pasina kuti mutengi adzokorore chikumbiro chake.
Kuendesa kumunhu kunogona kutangiswa otomatiki (semuenzaniso kana kuoma kwaonekwa kana manzwiro asina kunaka) kana nemaoko nemushandi — zvichienderana nemarongero. Kuendesa kumunhu idanho rekukwidziridza renyaya dzakaoma kana dzakatsanangurwa zvisina kujairika, kwete kupedzisa otomatiki kwehurukuro imwe neimwe: zvikumbiro zvizhinji Zentor App inozvibata yoga kusvika pakupera.
Machaneli ose papuratifomu imwe
Zentor App inotsigira machaneli matanhatu ekukurukurirana ari kushanda: Webchat, email, WhatsApp, Telegram, SMS nerunhare kuburikidza neZentor SIP-Voicebot. Mameseji ose anosangana muOmnichannel-Inbox imwe chete.
Widget yechat inoiswa muwebhusaiti yenyu. Vatengi vanotaura zvakananga padomain yenyu.
Maemail anopinda anoratidzwa sehurukuro muOmnichannel-Inbox uye anogona kubatwa otomatiki kana nevashandi. Email iri sechikamu chinosarudzwa mupaketi reYakagadzirirwa.
Kubatanidzwa kweWhatsApp Business API. Vatengi vanonyora paWhatsApp — mhinduro dzinobva zvakananga muinbox yeZentor App.
Kubatanidzwa kweTelegram-Bot kwemakambani anotoshandisa chaneli iyi kana anoda kuivhura.
SMS dzinopinda nedzinobuda kuburikidza neOmnichannel-Inbox — kuvatengi vasingashandisi machaneli emaapp.
Mafoni anogona kuwedzerwa kuburikidza neZentor SIP-Voicebot. Kubatanidzwa chaiko kunoda chibvumirano chemupi weSIP-/PSTN, nhamba yefoni yega, uye kumisikidza kwakagadzirirwa neZentor.
Kutevedza GDPR nekuchengetedzwa kwedata
Zentor App inochengetwa muEU — infrastructure, madatabase nelogic yeapplication zvinomhanya pamaseva eEurope. Kune dzimwe basa dzeAI, mupi weAI wekunze anogona kubatanidzwa nekusarudza; kushandiswa kunze kweEU kunoitwa chete pahwaro hwezvisungo zvechibvumirano zvakajairwa zveEU (Art. 46 GDPR).
Kumakambani ane zvinodiwa zvakasimba zvekuchengetedzwa kwedata, sarudzo yeOn-Premises iripo mupaketi reYakagadzirirwa — shandisai Zentor App pazvivakwa zvenyu zvehunyanzvi.
MuOn-Premises munogona kushandisa mamodhi eAI emuno mukushanda kwenyu, pasina data rehurukuro kuendeswa kuvapi veAI vekunze.
Mibvunzo inowanzobvunzwa pamusoro peAI chatbot
AI chatbot chii?
AI chatbot mubatsiri wehurukuro anoshanda nesoftware anobata nekupindura zvikumbiro zvevatengi otomatiki. Kusiyana nemachatbot ekutanga akavakirwa pamitemo, machatbot eAI emazuva ano anoshandisa Natural Language Processing (NLP) uye anogona kunzwisisa mamiriro ehurukuro, kubata mibvunzo yekuwedzera ine matanho akawanda uye kunyora mhinduro dzakarurama zvichibva padura reruzivo rakarongeka — pasina kunyora nemaoko mhinduro imwe neimwe.
Ndinodzidzisa sei chatbot?
Munozadza dura reruzivo reZentor App nezvenyu: zvinyorwa zveFAQ, tsananguro dzezvigadzirwa, ruzivo rwesevhisi, mirayiridzo yemaitiro. AI chatbot inoshandisa zviri izvi pachikumbiro chimwe nechimwe uye inonyora mhinduro yakakodzera. Hapana kunyora kodhi kunodiwa — munotarisira dura renyu reruzivo zvakananga mudashboard yeZentor App.
Kuendesa kumunhu (handover) chii?
Kuendesa kumunhu (handover) zvinoreva kuendeswa kusina kukanganisa kwehurukuro yechat iri kuitika kubva kuAI chatbot kuenda kumushandi ari munhu. Zentor App inotumira nhoroondo yakazara yehurukuro, kuitira kuti mushandi apinde pakarepo mumamiriro acho — pasina kuti mutengi adzokorore chikumbiro chake. Kuendesa kunogona kutangiswa otomatiki (semuenzaniso kana kuoma kwaonekwa) kana nemaoko nemushandi.
Ndeapi machaneli anotsigirwa neZentor App?
Zentor App inotsigira machaneli matanhatu ari kushanda: Webchat (widget inoiswa pawebhusaiti yenyu), email, WhatsApp, Telegram, SMS nerunhare kuburikidza neZentor SIP-Voicebot. Webchat iripo kubva papurani reStarter (yedomain imwe); email, WhatsApp, Telegram, SMS nerunhare zvikamu zvinosarudzwa pachena mupaketi reYakagadzirirwa. Machaneli ose anosangana muOmnichannel-Inbox imwe chete.
AI chatbot inoteerera GDPR here?
Hongu. Zentor App inochengetwa muEU — zvivakwa, madatabase nemaitiro eapp zvinoshanda paserver dzekuEurope. Pamamwe mabasa eAI, mupi weAI wekunze anogona kubatanidzwa kana zvichidiwa; kushandiswa kupi nokupi kunze kweEU kunoitwa chete zvichibva pazvisungo zvechibvumirano zvakajairwa zveEU (SCC, Art. 46 GDPR). Rondedzero yakazara yevose vanogadzirisa data pachinzvimbo chedu nenyika nehwaro hwekutumira inowanikwa muChirevo chekuchengetedzwa kwedata. Kumakambani ane zvinodiwa zvakasimba zvekuchengetedzwa kwedata, sarudzo yeOn-Premises iripo mupaketi reYakagadzirirwa. Ipapo munogona kushandisa Zentor App pazvivakwa zvenyu uye mamodhi eAI emuno mukushanda kwenyu, pasina data kuendeswa kuvapi veAI vekunze.
AI chatbot ine Zentor App inodhura marii?
Zentor App inopihwa sepuratifomu yehunyanzvi yeB2B-SaaS. Mapaketi ndeaya: Demo (mazuva 14 mahara), Starter (49 €/mwedzi) neYakagadzirirwa (inorongwa pachena, kusvika 899 €/mwedzi). Pfupiso yakadzama yemapaketi ose inowanikwa papeji remitengo. Mitengo yose maererano ne§ 19 UStG isina VAT.
Makagadzirira kuita kuti kukurukurirana kwenyu nevatengi kuitike otomatiki?
Ona Zentor App muDemo mode kana taurai nesu pamusoro pepurani rakakodzera bhizinesi renyu.