AI Chatbot for Business — Automate Customer Communication
Zentor App AI Chatbot handles customer inquiries automatically, around the clock — answering questions, booking appointments, and carrying out defined processes through to completion. Complex issues are seamlessly transferred to your employees.
What Is an AI Chatbot?
An AI chatbot is a software-based conversational assistant that automatically processes and responds to customer inquiries. Unlike first-generation rule-based chatbots, modern AI chatbots use Natural Language Processing (NLP) and can understand the context of a conversation.
Multi-step questions, context-aware responses, structured knowledge bases — the AI chatbot delivers accurate information without manually scripting every individual answer.
Zentor App uses a RAG-based (Retrieval-Augmented Generation) system: the chatbot searches your knowledge base with precision and formulates an appropriate response from the retrieved content.
Why an AI Chatbot for Your Business?
The AI chatbot answers inquiries around the clock — outside business hours, on weekends, and on public holidays.
Customers receive an answer within seconds — no hold queues, no delayed email replies.
An AI chatbot handles any number of conversations simultaneously — with no queue and no additional headcount; the monthly total is governed by your plan.
Standard inquiries are handled automatically. Your team focuses on complex, high-value tasks.
Every response is based on your knowledge base — no inconsistent messaging between agents.
Analytics dashboards show which questions are asked frequently and where the knowledge base needs improvement.
How Zentor App Works
Zentor App combines an AI chatbot with a structured knowledge base, an Omnichannel Inbox, and a Handover mechanism.
Upload your FAQ texts, product descriptions, and service information to the Zentor App knowledge base. No coding required.
Define conversation behavior, tone, and escalation rules through a graphical interface — no code.
Embed the Webchat widget on your website or connect WhatsApp, Telegram, SMS, email, and telephony as equally-ranked channels in the Omnichannel Inbox.
The chatbot is immediately ready. Analytics data helps you continuously improve the knowledge base.
Handover: Seamless Transfer to Human Agents
Handover refers to the seamless transfer of an ongoing chat conversation from the AI chatbot to a human agent. Zentor App transmits the full conversation history in the process.
The agent immediately sees which questions were asked and how the bot responded — and can step in with full context without the customer having to repeat their request.
Handover can be triggered automatically (e.g., upon detected complexity or negative sentiment) or manually by the agent — depending on configuration. Handover is an escalation level for complex or defined exceptions, not the automatic conclusion of every conversation: Zentor App handles most inquiries independently through to completion.
All Channels in One Platform
Zentor App supports six communication channels live: Webchat, email, WhatsApp, Telegram, SMS, and telephony via the Zentor SIP-Voicebot. All messages converge in the shared Omnichannel Inbox.
Embeddable chat widget for your website. Customers chat directly on your domain.
Incoming emails are displayed as conversations in the omnichannel inbox and can be processed automatically or by employees. Email is available as an optional module in the Individual (Individuell) plan.
WhatsApp Business API integration. Customers write via WhatsApp — replies are sent directly from the Zentor App inbox.
Telegram bot integration for companies already using or looking to activate this channel.
SMS inbound and outbound through the Omnichannel Inbox — for customers who don't use app-based channels.
Note: A real Telephony is bookable via the Zentor SIP-Voicebot.
GDPR Compliance and Data Protection
Zentor App is hosted in the EU — infrastructure, databases, and application logic run on European servers. If an external AI provider is optionally connected for certain AI features, any use outside the EU takes place exclusively under EU Standard Contractual Clauses (Art. 46 GDPR).
For businesses with particularly strict data protection requirements, the Individual (Individuell) plan offers an On-Premises option — run Zentor App on your own infrastructure.
With On-Premises deployment, you can use local AI models locally without transmitting conversation data to external AI providers.
Frequently Asked Questions About AI Chatbots
What is an AI chatbot?+
An AI chatbot is a software-based conversational assistant that automatically processes and responds to customer inquiries. Unlike first-generation rule-based chatbots, modern AI chatbots use Natural Language Processing (NLP) to understand conversation context, handle multi-step questions, and formulate precise answers based on a structured knowledge base — without manually scripting every individual response.
How do I train the chatbot?+
You populate the Zentor App knowledge base with your own content: FAQ texts, product descriptions, service information, process instructions. The AI chatbot draws on this content for every inquiry and formulates an appropriate response. No coding required — manage your knowledge base directly in the Zentor App dashboard.
What is Handover?+
Handover is the seamless transfer of an ongoing chat conversation from the AI chatbot to a human agent. Zentor App transmits the full conversation history so the agent can step in with full context immediately — without the customer having to repeat their request. Handover can be triggered automatically (e.g., upon detected complexity) or manually by the agent.
Which channels does Zentor App support?+
Zentor App supports six channels live: Webchat (embeddable widget for your website), email, WhatsApp, Telegram, SMS, and telephony via the Zentor SIP-Voicebot. Webchat is available from the Starter plan (for one domain); email, WhatsApp, Telegram, SMS, and telephony are freely selectable modules in the Individual (Individuell) plan. All channels converge in a shared Omnichannel Inbox.
Is the AI chatbot GDPR-compliant?+
Yes. Zentor App is hosted in the EU — infrastructure, databases, and application logic run on European servers. Certain AI features may optionally use an external AI provider; any use outside the EU takes place exclusively under EU Standard Contractual Clauses (Art. 46 GDPR). The full, current list of all processors used, with country and transfer basis, is available in our Privacy Policy. For businesses with particularly strict data protection requirements, the Individual (Individuell) plan offers an On-Premises option. There you can run Zentor App on your own infrastructure and use local AI models without transmitting data to external AI providers.
How much does an AI chatbot with Zentor App cost?+
Zentor App is offered as a professional B2B SaaS platform. The packages are Demo (14 days free), Starter (€49/month) and Individual (Individuell) (freely configurable, up to €899/month). A detailed overview of all packages can be found on the pricing page. All prices are final under §19 UStG — no VAT is charged.
Ready to Automate Your Customer Communication?
Experience Zentor App in demo mode or speak with us about the right plan for your business.