AI Chatbot platform for agencies — multi-tenant, white-label, scalable
Zentor App enables agencies to manage AI chatbots for multiple clients on a single platform — with full tenant isolation and RBAC.
The agency problem with AI chatbots
Agencies operating AI chatbots for their clients face a specific challenge: every client needs its own configuration, its own content and its own channel connections — but separate systems per client means exponentially growing operational overhead.
Existing AI chatbot solutions are either designed as single-product tools (one system per client) or offer no real data separation between tenants. This forces agencies to compromise on either security or efficiency.
Zentor App solves this problem with an architecture designed from the ground up as a multi-tenant platform: all clients on one instance — fully isolated, individually configurable, centrally manageable.
With Zentor App you manage any number of client tenants through a shared administration interface — 1 tenant is included in the Individual (Individuell) package, with additional tenants available at €39/month each and no cap on the total number. Each tenant gets its own AI chatbot, its own knowledge base, its own channel connections and its own user accounts — fully isolated from the next tenant.
This means: no code duplication, no separate infrastructure per client, no switching between different systems. Configure the platform once and scale by adding new tenants.
Tenant isolation in Zentor App is not merely logical but technically fully implemented. Chatbot configurations, conversation histories, knowledge base contents, user accounts and channel connections are isolated per tenant — even on shared infrastructure.
No tenant can access another's data — this is not a configuration option but an architectural foundation of Zentor App. It meets the requirements of agencies that need to guarantee GDPR compliance and data security for their clients.
Agencies can manage multiple client solutions in a structured way and configure the respective feature scope separately. Payment and subscription processes are handled via the currently connected PayPal integration.
Each client tenant is recorded separately — quotes, approvals, and billing run within the intended Zentor processes. Details on configuring tenant-specific billing are discussed as part of the Individual (Individuell) plan.
With RBAC (Role-Based Access Control) you can precisely control for each tenant who can access which features and data. Agencies can create tenant-specific user accounts and configure permissions granularly.
Your client gains access exclusively to their own tenant — with the roles you define. So a client can, for example, manage their own knowledge base without getting access to technical configuration, billing data or other tenants.
Agencies are often responsible toward their clients for compliance with data protection requirements. Zentor App provides the foundations: EU hosting, GDPR compliance and a complete audit trail from the Individual (Individuell) plan.
The audit trail records all security-relevant actions within a tenant instance — user logins, configuration changes, data accesses. This enables agencies to provide clients and authorities with proof of data protection-compliant processes.
All channels — for every client tenant
Each client tenant can activate the channels relevant to them — independently, with their own configuration.
Webchat
Embeddable widget for the client website — configurable with the individual tenant's own design and branding.
WhatsApp Business API connection per tenant — including separate phone number and configuration.
Incoming emails are processed by the chatbot — with its own mailbox and routing per tenant.
SMS, Telegram & Telephony
Further equally-ranked channels as needed, configurable per tenant, manageable through a shared omnichannel inbox — including telephony via the Zentor SIP-Voicebot.
Frequently asked questions for agencies
Can I manage multiple clients through Zentor App as an agency?+
Yes. Zentor App is designed from the ground up as a multi-tenant platform. Each client gets their own tenant with separate data, their own chatbot setup, their own knowledge base and their own channel connections. You as the agency manage all tenants through a shared administration interface — without having to switch between different systems.
How is billing handled for multiple tenants?+
Agencies can manage multiple client solutions in a structured way and configure the respective feature scope separately. Payment and subscription processes are handled via the currently connected PayPal integration. Details on configuring tenant-specific billing are discussed as part of the Individual (Individuell) plan.
Can my clients see each other's data?+
No. Tenant isolation is technically fully implemented. Chatbot configurations, conversation histories, knowledge base contents, user accounts and channel connections are isolated per tenant. Even on shared infrastructure, no tenant can access another's data — this is a core requirement of Zentor App's design.
Can I give my clients their own management access?+
Yes. Via RBAC (Role-Based Access Control) you can create tenant-specific user accounts and control permissions precisely. Your client gets access only to their own tenant — with the roles you define. Clients can, for example, manage their own knowledge base without access to technical configuration or other tenants.
Is Zentor App white-label capable?+
Zentor App supports tenant-specific branding: each tenant can be configured with its own colors, logo and chatbot appearance. The Webchat widget appears in the respective client's design. Details on further white-label options — such as using a custom domain or fully customized user interfaces — are covered as part of the Individual (Individuell) plan.
Get started with Zentor App as an agency
Manage all your client tenants on one platform — scalable, GDPR-compliant and with integrated billing.