AI Chatbot for service providers — from first contact to a prepared case
Zentor App receives inquiries from your clients and prospects via Webchat, WhatsApp, email, and telephony (via the Zentor SIP-Voicebot), clarifies responsibility and urgency, requests the required information and documents, books appointments and creates a complete case — including notification of the responsible employee. Depending on configuration and connected systems, GDPR-compliant.
The process: from inquiry to prepared case
Automatically capture inquiries
Whether via webchat, WhatsApp, email, or telephony via the Zentor SIP-Voicebot: Zentor App receives initial inquiries, asks targeted follow-up questions about the request, company size, or project scope, and records everything in a structured way.
Clarify responsibility and urgency
Based on the concern described, Zentor App assigns the inquiry to the appropriate department and identifies whether a case needs to be handled urgently or can be processed as usual.
Request information and documents
If information or documents are still missing for processing, Zentor App specifically asks for them — your team receives a complete, directly actionable case instead of a brief note.
Book appointments automatically
The appointment module (as an add-on module in the Individual (Individuell) package) checks availability and books consultation appointments directly during the conversation — including automatic confirmation.
Create a case or lead
Every processed inquiry is created as a complete case or lead in the Zentor App inbox — traceably documented and viewable at any time.
Notify the responsible employee
Zentor App automatically notifies the responsible employee about new cases — for complex or explicitly defined exceptional cases via handover with the full history.
Which service providers benefit from Zentor App?
Zentor App can be used across industries — from consulting firms to law firms and trade businesses to freelancers and agencies. The benefit is similar everywhere: being reachable around the clock, pre-qualifying inquiries better, arranging appointments faster, receiving more complete inquiry data and reducing coordination effort within the team. Start small with one channel and one process step and expand gradually to add further channels — including telephony via the Zentor SIP-Voicebot — or appointment booking.
Frequently asked questions for service providers
How does Zentor App help qualify initial inquiries?+
Zentor App captures inquiries via Webchat, WhatsApp or email, asks targeted follow-up questions about the concern, company size or project scope, and assigns the inquiry to the appropriate department. The result arrives as a complete, documented case in the Zentor App inbox — your team starts the first conversation already prepared.
Can Zentor App explain my services?+
Yes. Add service descriptions, processes and frequently asked questions to the Zentor App knowledge base. Zentor App explains your services consistently and precisely — around the clock, without staffing effort.
How does appointment booking for consultations work?+
The appointment module (as an add-on module in the Individual (Individuell) package) asks for the concern and preferred appointment time and books the appointment directly during the conversation — via Webchat, WhatsApp or email. Appointment booking by phone is bookable via the Zentor SIP-Voicebot; a phone number and SIP/PSTN connection are provided as part of individual setup by Zentor. Your team receives a qualified, prepared conversation starting point. No external calendar service is required.
What happens with individual inquiries that cannot be fully processed automatically?+
For complex or explicitly defined exceptional cases, Zentor App hands the case over to a responsible employee on your team via handover — with the full history, so the customer does not need to repeat themselves.
Which channels does Zentor App support for service providers?+
Zentor App consolidates six channels available live in one inbox: Webchat, email, WhatsApp, Telegram, SMS, and telephony via the Zentor SIP-Voicebot. B2B inquiries often come in via email or Webchat, while B2C customers frequently prefer WhatsApp. With Zentor App you no longer need to manage channels separately.
How can I use n8n workflows for my service business?+
After an inquiry you can automatically send notifications, transfer data to external systems or trigger internal processes — all via an n8n workflow that is visually configurable. No coding required.
Can I start small and expand later?+
Yes. Start with the Starter package for one channel, such as Webchat, and one process step such as inquiry capture. Once the benefit becomes apparent, expand with the Individual (Individuell) package to add further channels — including telephony via the Zentor SIP-Voicebot — or appointment booking. In the Zentor App inbox you can see at any time how many inquiries, appointments and cases have been processed — so success can be tracked directly.
Automate customer communication now
Start with the Starter package or explore all features in demo mode — including an overview of processed inquiries, appointments and cases.