AI Chatbot for online shops — answer customer inquiries automatically
Zentor App automatically answers product, shipping and return questions for online shops — via WhatsApp, email, webchat, SMS and telephony. Depending on your API/webhook/n8n connection to your shop system, Zentor can additionally check order status and availability directly. GDPR-compliant.
Use cases for online shops and retailers
Answer product questions
Add product details, specifications and comparisons to the knowledge base — the chatbot answers product questions 24/7, without staffing costs.
Shipping & delivery times
Shipping options, delivery times and shipping costs are communicated consistently and precisely — on every channel, at any time.
Returns & complaints
The chatbot collects complaint data in a structured way — order number, defect, contact details — and hands over to your support team via Handover.
WhatsApp, SMS & more
Customers choose their preferred channel — all messages come together in the Omnichannel-Inbox.
Handover to support
For complex inquiries the chatbot hands over the conversation with full history to your team.
n8n automations
Complaint notifications, data transfers to your system — all visually configurable via n8n workflow.
Zentor App knowledge base for shop content
Add all relevant content to the Zentor App knowledge base — product details, shipping information, return policies, payment methods, opening hours. The chatbot uses this content to answer customer inquiries precisely.
Transparency: what system integration requires
Zentor does not come with a ready-made one-click integration for every shop system. Depending on an existing API, webhooks, n8n workflows and individual configuration, Zentor can retrieve shop, inventory or shipping data and trigger defined actions — for example handling order status, availability or return processes. Without such a connection, Zentor answers knowledge-based questions and captures order-status requests in a structured way instead of resolving them automatically. We clarify which connection your shop system needs in a consultation.
Frequently asked questions for online shops
Which customer inquiries can the chatbot automatically answer for online shops?+
The chatbot answers all inquiries for which you have added information to the Zentor App knowledge base: product details, shipping options, delivery times, return policies, payment methods, opening hours of physical stores and general FAQ. Without a system connection, order-status inquiries are collected in a structured way and forwarded to your team; with a connected shop system (API/webhooks/n8n), Zentor can check and answer the status directly.
Can Zentor App directly access order data from my shop system?+
Zentor does not come with a ready-made one-click integration for every shop system. With an existing API, webhook or n8n connection to your shop system (e.g. Shopify, WooCommerce), Zentor can retrieve order data directly and answer status or availability automatically. Without such a connection, the chatbot captures order number and customer request in a structured way and hands them over as a complete record to your support team.
How are complaints and returns processed?+
The chatbot collects complaint data in a structured way: order number, item description, defect description and contact details. Via Handover it passes the conversation to your support — with full conversation history and the collected information.
Which channels does Zentor App support for shops?+
Zentor App consolidates WhatsApp, email, Webchat, SMS, Telegram and telephony in one Omnichannel-Inbox. Customers choose the channel they prefer — all messages come together in one place and are fully traceable.
Can I use n8n workflows for my shop?+
Yes. Whenever the chatbot receives an inquiry — e.g. a complaint — an n8n workflow can automatically send a notification to your support team or transfer data to external systems. All visually configurable, no coding required.
Is Zentor App suitable for physical retailers?+
Yes. Zentor App is industry-agnostic — both physical retailers and online shops can use the chatbot for opening hours, product questions, reservation requests and more. Channel configuration adapts to your requirements.
What does Zentor App cost for an online shop?+
The Starter package includes AI Chatbot and Webchat for one domain. The Individual (Individuell) package adds WhatsApp, SMS, n8n workflows and the booking module as needed — ideal for shops with high customer inquiry volume. Current prices can be found on the pricing page.
Automate shop inquiries now
Start with the Starter package or explore all features in demo mode.