AI Chatbot for Car Dealerships —
from first contact to the sales appointment
Prospects reach out about new cars, used cars, test drives, and trade-ins — via webchat, WhatsApp, Telegram, SMS, or email, even in the evenings and on weekends. Zentor App receives the inquiry, identifies the request, checks and books suitable appointments, confirms them, sends timely reminders, and prepares the case for your sales team — handing it over to the responsible salesperson whenever there is concrete purchase interest.
How a Vehicle Inquiry Runs at Your Dealership
Depending on configuration and connected systems, Zentor App runs a vehicle inquiry as a defined process through to a prepared sales conversation:
Capture Vehicle and Customer Data
Via webchat, WhatsApp, or email, Zentor App receives the inquiry and captures the vehicle interest as well as the prospect's contact details.
Identify the Request
Zentor App recognizes whether it involves interest in a new car, a used car, a test drive, or the trade-in of an existing vehicle.
Check Appointment Availability
For requests involving an appointment, the availability of suitable slots is checked in the appointment module (add-on in the Custom plan).
Book the Appointment
A suitable appointment is booked without requiring an external calendar service.
Confirm the Appointment
The prospect receives an automatic confirmation of the booked appointment.
Send a Timely Reminder
Before the appointment, Zentor App sends a reminder to reduce no-shows.
Prepare the Case for the Sales Team
All captured information is available in a structured form in the Zentor App inbox. Whenever there is concrete purchase interest, Zentor App hands the case over — including the full conversation history — to the responsible salesperson.
How Zentor App Supports Your Dealership
Answer New and Used Car Inquiries
Zentor App answers general questions about models, trim levels, and features from your knowledge base — without inventing real-time prices. Specific availability questions are forwarded to your team.
Capture Test Drives and Trade-Ins in a Structured Way
Vehicle interest, preferred appointment time, contact details, and any trade-in request are captured in a structured way and provided as a record in the Zentor App inbox — your salesperson starts fully prepared.
Forward Financing Interest
Zentor App recognizes financing inquiries and forwards them via handover to the responsible financing advisor — with the full conversation history.
Check, Book, Confirm, and Remind for Appointments
The appointment module (add-on in the Custom plan) checks availability, books the appointment, confirms it, and reminds the prospect in good time — without an external calendar service.
Handover to the Salesperson
As soon as there is concrete purchase interest or individual consultation is needed, Zentor App seamlessly hands over to your team. The salesperson sees the prior conversation and can pick up without any loss of information.
WhatsApp, Webchat, Telegram, SMS, Email, and Telephony in One Inbox
All six live-usable channels — WhatsApp, web chat, Telegram, SMS, email, and telephony via the Zentor SIP-Voicebot — come together as equals in the Zentor App omnichannel inbox. No switching mailboxes, no lost contact — all inquiries in one place.
Fewer Missed Inquiries Outside Business Hours
A large share of vehicle inquiries arrive in the evenings, on weekends, or outside your dealership's business hours — often left unanswered until interest has already cooled off. Zentor App automatically answers business hours, location information, and general vehicle questions around the clock. This gives your sales team more complete prospect data faster and allows test drive and consultation appointments to be scheduled more quickly. The same applies to telephony via the Zentor SIP-Voicebot, an equally-ranked channel.
Frequently Asked Questions
Can the chatbot answer vehicle inquiries?+
Yes. You populate the Zentor App knowledge base with general information about your vehicle categories, trim levels, and features. Zentor App answers typical inquiries about them around the clock, whether it concerns a new or a used vehicle. Real-time inventory data or current prices are not invented — such questions are forwarded to your team.
How does a test drive or purchase inquiry run from the first message to the appointment?+
Zentor App first captures the prospect's vehicle and contact data and identifies the request — new car purchase, used car purchase, test drive, or trade-in of an existing vehicle. It then checks the availability of suitable appointments, books an appointment, sends a confirmation, and automatically reminds the prospect before the appointment. The complete case is documented and made available to your sales team.
How is financing and trade-in interest captured?+
Zentor App recognizes financing inquiries and requests to trade in an existing vehicle and asks for the necessary information in a structured way. Whenever there is concrete purchase interest, Zentor App hands the case over via handover to the responsible salesperson or financing advisor — including the full conversation history.
What is the difference to a handover to a salesperson?+
With a handover, Zentor App transfers the ongoing conversation, including its history, to a member of your team. The salesperson takes over whenever there is concrete purchase interest or the case requires individual consultation. The salesperson sees everything the customer has written previously and can continue seamlessly — without the prospect having to repeat themselves.
Which channels does Zentor App support for car dealerships?+
Zentor App bundles six equally-ranked channels — webchat (on your website), WhatsApp, Telegram, SMS, email, and telephony via the Zentor SIP-Voicebot — into one omnichannel inbox. Prospects choose their preferred channel — all messages come together in one place for you.
Does Zentor App also answer calls for our dealership?+
Phone is bookable via the Zentor SIP-Voicebot; a phone number and suitable SIP/PSTN connection are provided as part of individual setup by Zentor.
Can Zentor App check, book, and remind about sales appointments?+
Yes. The appointment module (add-on in the Custom plan) checks the availability of suitable appointments, books the appointment, sends a confirmation, and automatically reminds the prospect before the appointment. The request and vehicle interest are captured in advance, so your sales team goes into the conversation well prepared. No external calendar service is required.
Is Zentor App GDPR-compliant for processing customer data in car trading?+
Yes. Zentor App can be operated in the EU or as an on-premises installation. This lets you meet GDPR requirements. Customer data from vehicle inquiries stays within your controlled infrastructure.
How do we start small and expand Zentor App later?+
Most dealerships start with webchat and email to answer vehicle inquiries and subsequently add WhatsApp and the appointment module for test drives. Since all modules are independently configurable, the scope can be adapted at any time to the actual needs of your sales team. The same goes for telephony via the Zentor SIP-Voicebot, which is available as an equally-ranked channel.
How can the success of Zentor App at a dealership be measured?+
In the Zentor App inbox you see, among other things, the number and time of incoming inquiries, the share of automatically answered inquiries, the number of pre-qualified test drive and sales appointments, as well as the handover rate to your sales team. This lets you track how many inquiries outside business hours would otherwise have gone unanswered.
What does Zentor App cost for a car dealership?+
Alongside the free demo, Zentor App offers two priced packages: Starter and Individual. The Starter package includes an AI chatbot and webchat for one domain. For dealerships with active customer contact across multiple channels, WhatsApp, SMS, telephony via the Zentor SIP-Voicebot, n8n workflows, and the booking module can be configured as freely selectable modules in the Custom plan. Current prices can be found on the pricing page.
Start Small, Expand Deliberately, Measure Success
Start Small
Most dealerships begin with webchat and email to automatically answer vehicle inquiries — with manageable effort and no changes to existing systems.
Expand Deliberately
WhatsApp, Telegram, SMS, telephony via the Zentor SIP-Voicebot, and the appointment module for test drives can be added as freely selectable modules in the Custom plan as soon as your sales team's needs grow.
Measure Success
The number of answered inquiries, pre-qualified test drive and sales appointments, and the handover rate to your team are traceably documented in the Zentor App inbox.
Set Up Zentor App for Your Dealership
Talk to us in a demo conversation about how Zentor App structures and automates your customer communication in vehicle trading.