IChatbot ye-AI yabathengisi beemoto —
ukusuka kuqhagamshelwano lokuqala ukuya kwidinga lokuthengisa
Abanomdla baqhagamshelana malunga neemoto ezintsha, iimoto ezisetyenzisiweyo, ukuqhuba kovavanyo nokunikezela ngesithuthi njengenxalenye yentlawulo — nge-Webchat, WhatsApp, Telegram, SMS okanye i-imeyile, nangokuhlwa nangempelaveki. I-Zentor App yamkela isicelo, ibone umcimbi, ihlole ibhukishe amadinga afanelekileyo, iwaqinisekise, ikhumbuze ngawo ngexesha kwaye ilungiselele inkqubo yeqela lakho lokuthengisa — xa kukho umdla othe ngqo wokuthenga, ngokudluliselwa kumthengisi ojongene nayo.
Indlela isicelo sesithuthi esiqhuba ngayo kuwe
Ngokuxhomekeke kuqwalaselo nakwiinkqubo eziqhagamshelweyo, i-Zentor App iqhuba isicelo sesithuthi njengenkqubo echaziweyo de kube yincoko yokuthengisa elungiselelweyo:
Qokelela idatha yezithuthi neyabathengi
Nge-Webchat, WhatsApp okanye i-imeyile, i-Zentor App yamkela isicelo kwaye iqokelele umdla kwisithuthi neenkcukacha zoqhagamshelwano zomntu onomdla.
Qonda umba
I-Zentor App iyaqonda ukuba ingaba kungumdla kwimoto entsha, kwimoto esele isetyenzisiwe, kuvavanyo lokuqhuba okanye ukunikezelwa kwemoto endala njengenxalenye yentlawulo.
Hlola idinga
Kwimicimbi enxulumene namadinga, kuhlolwa ukufumaneka kwamadinga afanelekileyo kwimodyuli yamadinga (imodyuli eyongezelelweyo kwipakethi ye-Individuell).
Bhukisha idinga
Idinga elifanelekileyo liyabhukishwa, ngaphandle kokufuna inkonzo yekhalenda yangaphandle.
Qinisekisa idinga
Umntu onomdla ufumana isiqinisekiso esizenzekelayo sedinga elibhukishiweyo.
Khumbuza ngexesha
Phambi kwedinga, i-Zentor App ithumela isikhumbuzo, ukuze kuncitshiswe amadinga aphoswayo.
Lungiselela umba weqela lentengiso
Zonke iinkcukacha eziqokelelweyo zilungile ngendlela ecwangcisiweyo kwi-inbox ye-Zentor App. Xa kukho umdla othe ngqo wokuthenga, i-Zentor App idlulisela inkqubo kunye nembali yencoko kumthengisi ojongene nayo.
Yile ndlela i-Zentor App incedisa ngayo ishishini lakho lokuthengisa iimoto
Phendula izicelo zeemoto ezintsha nezisele zisetyenzisiwe
Imibuzo jikelele malunga neemodeli, imigca yezixhobo neempawu zokusebenza i-Zentor App iyiphendula ivela kwisiseko solwazi sakho — ngaphandle kokuyila amaxabiso exesha lokwenyani. Kwimibuzo ethile yokufumaneka kudluliselwa kwiqela lakho.
Rekhoda uvavanyo lokuqhuba nokunikezelwa kwemoto endala ngendlela ecwangcisiweyo
Umdla kwisithuthi, idinga elinqwenelekayo, iinkcukacha zoqhagamshelwano nomnqweno onokubakho wokunikezela ngesithuthi njengenxalenye yentlawulo zibuzwa ngendlela ecwangcisiweyo kwaye zinikezelwe njengerekhodi kwi-inbox ye-Zentor App — umthengisi wakho uqala elungiselele.
Dlulisela umdla wemali-mboleko
I-Zentor App ibona izicelo zemali-mboleko kwaye izidlulisele kumcebisi wemali-mboleko ojongene nazo — kunye nembali epheleleyo yencoko.
Hlola, bhukisha, qinisekisa uze ukhumbuze ngamadinga
Imodyuli yamadinga (njengemodyuli eyongezelelweyo kwipakethi ye-Individuell) ihlola ukufumaneka, ibhukishe idinga, iliqinisekise kwaye ikhumbuze umntu onomdla ngexesha — ngaphandle kwenkonzo yekhalenda yangaphandle.
Ukudluliselwa kumthengisi
Xa kukho umdla othe ngqo wokuthenga okanye kufuneka ingcebiso ekhethekileyo, i-Zentor App idlulisela ngokungenamthungo kwiqela lakho. Umthengisi ubona incoko yangaphambili kwaye unokungena ngaphandle kokulahleka kolwazi.
I-WhatsApp, Webchat, Telegram, SMS, i-imeyile nomnxeba kwi-inbox enye
Onke amajelo amathandathu asebenzayo — WhatsApp, Webchat, Telegram, SMS, i-imeyile nomnxeba nge-Zentor SIP-Voicebot — adibana ngokulinganayo kwi-Omnichannel-Inbox ye-Zentor App. Akukho kutshintsha bhokisi yeposi, akukho qhagamshelwano lulahlekayo — zonke izicelo kwindawo enye.
Izicelo eziphoswayo ezimbalwa ngaphandle kwamaxesha okuvula
Inxalenye enkulu yezicelo zezithuthi ifika ngokuhlwa, ngempelaveki okanye ngaphandle kwamaxesha okuvula endawo yakho yokuthengisa iimoto — kaninzi ingaphendulwa de umdla uphole. Amaxesha okuvula, ulwazi lwendawo nemibuzo jikelele yezithuthi i-Zentor App iyiphendula ngokuzenzekelayo imini nobusuku. Ngale ndlela iqela lakho lokuthengisa lifumana idatha yabanomdla epheleleyo ngokukhawuleza kwaye linokwabela amadinga okuqhuba kovavanyo nawengcebiso ngokukhawuleza. Oku kusebenza nakumnxeba nge-Zentor SIP-Voicebot njengejelo elilinganayo.
Imibuzo ephambili
Ngaba ichatbot ingaphendula izicelo zezithuthi?
Ewe. Ugcwalisa isiseko solwazi se-Zentor App ngolwazi jikelele malunga neendidi zezithuthi zakho, imigca yezixhobo neempawu zokusebenza. I-Zentor App iphendula izicelo eziqhelekileyo ngazo imini nobusuku, nokuba kungenxa yemoto entsha okanye esetyenzisiweyo. Idatha yesitokhwe yexesha lokwenyani okanye amaxabiso akutshanje awayilwa — kwimibuzo enjalo kudluliselwa kwiqela lakho.
Isicelo sokuqhuba kovavanyo okanye sokuthenga siqhuba njani ukusuka kumyalezo wokuqala ukuya kwidinga?
I-Zentor App iqala iqokelele idatha yesithuthi neyoqhagamshelwano yomntu onomdla kwaye ibone umcimbi — ukuthenga imoto entsha, ukuthenga imoto esetyenzisiweyo, ukuqhuba kovavanyo okanye ukunikezela ngesithuthi esikhoyo njengenxalenye yentlawulo. Emva koko kuhlolwa ukufumaneka kwamadinga afanelekileyo, kubhukishwe idinga, kuthunyelwe isiqinisekiso kwaye phambi kwedinga kukhunjuzwe ngokuzenzekelayo. Yonke inkqubo inikezelwa ibhaliwe kwiqela lakho lokuthengisa.
Umdla wemali-mboleko nowokunikezela ngemoto endala urekhodwa njani?
I-Zentor App iyaqonda izicelo zemali-mboleko (financing) neminqweno yokunikezela ngemoto endala njengenxalenye yentlawulo, kwaye ibuze iinkcukacha eziyimfuneko ngendlela ecwangcisiweyo. Xa umdla wokuthenga ucacile, i-Zentor App inikezela umba nge-handover kumthengisi onoxanduva okanye kumcebisi wemali-mboleko — kuquka imbali epheleleyo yencoko.
Yintoni umahluko kukudluliselwa kumthengisi?
Xa kudluliselwa, i-Zentor App idlulisela incoko eqhubekayo kunye nembali yencoko kumsebenzi weqela lakho. Umthengisi uyithatha xa kukho umdla othe ngqo wokuthenga okanye inkqubo ifuna ingcebiso ekhethekileyo. Umthengisi ubona yonke into umthengi ayibhale ngaphambili kwaye unokuqhubeka ngokungenamthungo — ngaphandle kokuba umntu onomdla aziphinde.
Ngawaphi amajelo axhaswa yi-Zentor App kubathengisi beemoto?
I-Zentor App iqokelela amajelo amathandathu alinganayo — Webchat (kwiwebhusayithi yakho), WhatsApp, Telegram, SMS, i-imeyile nomnxeba nge-Zentor SIP-Voicebot — kwi-Omnichannel-Inbox enye. Abanomdla bakhetha ijelo abalithandayo — yonke imiyalezo idibana kuwe kwindawo enye.
Ngaba i-Zentor App iyazamkela neefowuni zeshishini lethu leemoto?
Umnxeba unokongezwa ngokubhukisha nge-Zentor SIP-Voicebot; inombolo yomnxeba noqhagamshelo olufanelekileyo lwe-SIP/PSTN zinikezelwa yi-Zentor njengenxalenye yokusetwa komntu ngamnye.
Ingaba i-Zentor App inokuhlola, ibhukishe kwaye ikhumbuze ngamadinga okuthengisa?
Ewe. Imodyuli yamadinga (njengemodyuli eyongezelelweyo kwipakethi ye-Individuell) ihlola ukufumaneka kwamadinga afanelekileyo, ibhukishe idinga, ithumele isiqinisekiso kwaye ikhumbuze umntu onomdla ngokuzenzekelayo phambi kwedinga. Umcimbi nomdla kwisithuthi ziqokelelwa kwangaphambili, ukuze iqela lakho lokuthengisa lingene kwincoko lilungiselele kakuhle. Akufuneki nkonzo yekhalenda yangaphandle koku.
Ngaba i-Zentor App iyahambelana ne-GDPR ekusetyenzweni kwedatha yabathengi kurhwebo lweemoto?
Ewe. I-Zentor App inokuqhutywa kwi-EU okanye njengofakelo lwe-On-Premises. Ngale ndlela uzalisekisa iimfuno ze-DSGVO. Idatha yabathengi evela kwizicelo zezithuthi ihlala kwiziseko zobuchwepheshe zakho ezilawulwayo.
Singaqala njani kancinci size siyandise i-Zentor App kamva?
Uninzi lwabathengisi beemoto luqala nge-Webchat ne-imeyile ukuphendula izicelo zezithuthi lwaze lwandise nge-WhatsApp nemodyuli yamadinga yokuqhuba kovavanyo. Ekubeni zonke iimodyuli ziqwalaselwa ngokuzimeleyo, ubungakanani bunokulungelelaniswa nangaliphi na ixesha nemfuneko yokwenyani yeqela lakho lokuthengisa. Umnxeba nawo uyafumaneka nge-Zentor SIP-Voicebot — ulingana namanye amajelo.
Impumelelo ye-Zentor App kwishishini leemoto inokulinganiswa njani?
Kwi-inbox ye-Zentor App ubona, phakathi kwezinye izinto, inani nexesha lezicelo ezingenayo, isabelo sezicelo eziphendulwe ngokuzenzekelayo, inani lamadinga okuqhuba kovavanyo nawokuthengisa ahlelwe kwangaphambili kunye nezinga lokudluliselwa kwiqela lakho lokuthengisa. Ngale ndlela kunokubonwa ukuba zingaphi izicelo ebezinokuhlala zingaphendulwanga ngaphandle kwamaxesha okuvula.
Ixabisa malini i-Zentor App kumthengisi weemoto?
Ngaphandle kwedemo esimahla, i-Zentor App inika iipakethi ezimbini ezinexabiso: i-Starter ne-Individuell. Ipakethi ye-Starter iqulethe i-chatbot ye-AI ne-Webchat yedomeyini enye. Kubathengisi beemoto abanoqhagamshelwano olusebenzayo nabathengi kumajelo amaninzi, i-WhatsApp, SMS, umnxeba nge-Zentor SIP-Voicebot, ii-workflow ze-n8n nemodyuli yokubhukisha zinokuqwalaselwa njengeemodyuli ezikhethwa ngokukhululekileyo kwipakethi ye-Individuell. Amaxabiso akutshanje uwafumana kwiphepha lamaxabiso.
Qala kancinci, wandise ngenjongo, ulinganise impumelelo
Qala kancinci
Uninzi lwabathengisi beemoto luqala nge-webchat ne-imeyile ukuze luphendule izicelo zezithuthi ngokuzenzekelayo — ngomzamo olawulekayo nangaphandle kokuphazamisa iinkqubo ezikhoyo.
Yandisa ngenjongo
I-WhatsApp, Telegram, SMS nemodyuli yamadinga yokuqhuba kovavanyo zinokongezwa njengeemodyuli ezikhethwa ngokukhululekileyo kwipakethi ye-Individuell, xa imfuneko yeqela lakho lokuthengisa ikhula. Umnxeba nawo uyafumaneka nge-Zentor SIP-Voicebot — ulingana namanye amajelo.
Linganisa impumelelo
Inani lezicelo eziphendulweyo, amadinga okuqhuba kovavanyo nawokuthengisa ahlelwe kwangaphambili kunye nezinga lokudluliselwa kwiqela lakho kubhalwe ngendlela elandelekayo kwi-inbox ye-Zentor App.
Seta i-Zentor App yeshishini lakho lokuthengisa iimoto
Thetha nathi kwincoko yedemo malunga nendlela i-Zentor App ecwangcisa ngayo kwaye yenze unxibelelwano lwakho nabathengi kurhwebo lwezithuthi luzenzekele.