Qhuba unxibelelwano nabathengi neenkqubo zeshishini ngokupheleleyo nge-AI

Yintoni i-Zentor App?

Zentor App yinkqubo yamandla ye-AI eyenziwe ngokwemodyuli, isetyenziswa ekulawuleni ukubhala nabathengi kunye nezinye iinkqubo zokusebenza. Le nkqubo ifumana imibuzo ngokusebenzisa iWebchat, iImeyile, WhatsApp, Telegram, SMS, kunye neTelefoni (ngokusebenzisa i-Zentor SIP-Voicebot), iqonda ingxaki, isenza izinyathelo ezicwangciswe ngokukodwa, kwaye isinceda kwinkqubo ukuya kumgqibiso ukuba kufuneka, ngokulandela iindibano ze-GDPR, isebenza kwi-EU, kwaye singasebenzisa kwindawo yakho ukuba kufuneka.

I-chatbot ye-AI ayiphenduli nje imibuzo: ngokuxhomekeke kuqwalaselo nakwiinkqubo eziqhagamshelweyo, i-Zentor App ibhukisha amadinga neendawo, ithumela iziqinisekiso nezikhumbuzo, iqhuba utshintsho nokurhoxiswa kwaye ihlaziye iinkqubo eziqhagamshelweyo nge-workflow ze-n8n. Kuphela iimeko ezintsonkothileyo okanye ezikhethekileyo ezichazwe ngokucacileyo apho inkqubo idlulisela kwiqela lakho.

Iimoduli ezikhethiweyo zomsebenzi

Ukusuka kwi-chatbot ye-AI ukuya kwi-Omnichannel-Inbox ukuya kuthi ga kukuzenzekela kwe-n8n — ukhetho lwamacandelo angundoqo kwiimodyuli ezingundoqo ezingama-18 zizonke zeZentor App.

Onke amajelo onxibelelwano adityanisiwe

Unxibelelwano lwe-Omnichannel nabathengi luthetha ukuba: onke amajelo onxibelelwano eshishini aqokelelwa kwiqonga elinye. Abathengi baqhagamshelana namashishini ngeendlela ezahlukeneyo — nge-Webchat kwiwebhusayithi, nge-WhatsApp, Telegram, SMS, i-imeyile okanye ngomnxeba nge-Zentor SIP-Voicebot. Ngaphandle kwe-Omnichannel-Inbox ephakathi kuvela iindawo ezizimeleyo: ijelo ngalinye liqhutywa ngokwahlukileyo, izicelo ziyalahleka, amaxesha okusabela ayanda.

Ngokusebenzisa Ibhokisi le-Omnichannel yonke imiyalezo engenayo iqukuqela kujongano olunye ekwabelwana ngalo. Ii-arhente zibona imbali epheleleyo yencoko kuwo onke amajelo kwaye ziphendule ngqo — ngaphandle kokutshintsha phakathi kwezixhobo. I-Chatbot ye-AI iphatha izicelo eziqhelekileyo neenkqubo ezichaziweyo ngokuzenzekelayo; kuphela iimeko ezintsonkothileyo okanye ezikhethekileyo ezichazwe ngokucacileyo ezidluliselwa kwiqela.

Ii-widget ze-Webchat zinokudityaniswa ngqo kwiwebhusayithi yenkampani kwaye ziyabonakala kwangoko kwiindwendwe. I-WhatsApp ivumela unxibelelwano lobuqu kwi-smartphone — ngaphandle kokukhuphela i-app. I-Telegram inika iindlela zokuthumela imiyalezo ngokukhawuleza kumaqela abasebenzisi abanobuchule bobuchwepheshe. I-SMS ihlala iliyijelo elithembekileyo lohlaziyo olufutshane lwesimo neziqinisekiso, nangaphandle kwe-intanethi. I-imeyile ilungele iimpendulo ezineenkcukacha, ukuthumela amaxwebhu nezicelo ezisesikweni. Umnxeba nge-Zentor SIP-Voicebot uvumela ukuqhutywa okuzenzekelayo kweminxeba. I-Zentor App ifumana imiyalezo evela kuwo omathandathu amajelo ngaxeshanye — iqela lakho libona yonke into kujongano olunye olucacileyo.

• Webchat
• WhatsApp
• Telegram
• SMS
• I-Imeyile
• Umnxeba

I-chatbot ye-AI enesiseko solwazi nokudluliselwa kumntu

I-chatbot ye-AI ye-Zentor App iphendula izicelo zabathengi ngokuzenzekelayo nemini nobusuku. Isiseko sisiseko solwazi esidityanisiweyo: amaxwebhu, iinkcazo zeemveliso, amanqaku e-FAQ nomxholo wenkxaso aqokelelwa ngendlela ecwangcisiweyo, afakwe kwisalathiso kwaye anikezelwe kwi-chatbot ye-AI njengomxholo. Okukhona isiseko solwazi siphelele, kokukhona i-chatbot ye-AI iphendula izicelo zabathengi ngokuchanekileyo nangoncedo ngakumbi. Indlela ukuphunyezwa okusekelwe kwi-RAG okusebenza ngayo ngokweenkcukacha kuboniswa kwiphepha le I-chatbot enesiseko solwazi sayo.

Xa isicelo sithintela amandla e-Chatbot ye-AI okanye ukuba kufuneka umntu othetha, isebenzisa indlela ye-handover: U I-Chatbot ye-AI ene-handover idlulisela incoko ngokungenamthungo kwi-arhente engumntu — kuquka umxholo opheleleyo wencoko, ngaphandle kokuphinda kuchazwe umcimbi.

Zentor App isebenza ngokuzimela n8n-Izibalo zokusebenza zokuzimela: Izicelo zokukhokelwa zikaMthetho zingakwazi ukucwangciswa ngokuzimela, ukusongelwa kwiidibini ezifanelekileyo, kwaye zithunyelwe kwizixhobo ezifumanekayo. Ukudibanisa i-AI-Chatbot, ukubhala nabantu kwiindawo ezininzi, kunye n8n-Izibalo zokusebenza zokuzimela zenza indawo epheleleyo yonke imisebenzi yokuqinisekisa abathengi.

Indlela Zentor App enika ngayo inkqubo ukusuka kumqala ukuya kumgqibelo

Njengoko Webchat, i-Imeyl, WhatsApp, Telegram, SMS okanye itelefoni, zonke iinkqubo zidlula kwinqanaba elinye eliqhelekileyo, de zisempeleni okanye zithunyelwe kumsebenzi omntu.

Kwizicelo ezisemthethweni, ungasebenzisa n8n-Imisebeni iseta, ezifumana idatha kwiinkqubo zangaphandle, zibhukishe amadinga okanye iindawo kwaye ziqalise izenzo kwizixhobo eziqhagamshelweyo — umzekelo isitokhwe, amaxesha amadinga okanye isimo see-odolo. Ukuba imeko intsonkothe kakhulu okanye ichazwe ngokucacileyo njengekhethekileyo, i-Zentor idlulisela incoko nge Ukunikezelwa (Handover) kwi-arhente ekhoyo — kuquka imbali epheleleyo yencoko kuwo onke amajelo.

Ngoko ke, kufunyanwa ukusebenzisana okungapheliyo phakathi kwenkqubo yokuphatha ngokuzenzekelayo kunye nenkonzo yabathengi. Isiphumo: ixesha lokuphendula eliqhwa, umsebenzi omi ngokwamanani ongapheliyo, kunye namava apheleleyo amakhulu.

Iinzuzo zonxibelelwano oluphambili lwe-Omnichannel nabathengi

Ngaphandle kweqonga eliphakathi, amashishini amaninzi aba neendawo zonxibelelwano ezizimeleyo: i-WhatsApp ijongwa ngumsebenzi omnye, ii-imeyile ziqhuba ngebhokisi yeposi eyahlukileyo, izicelo ze-Webchat zifika kwisixhobo sesithathu. Ijelo ngalinye lifuna ukungena kwalo, iinkqubo zalo nezishwankathelo zalo. Izicelo ziyalahleka, amaxesha okusabela ayanda, abathengi kufuneka bachaze umcimbi wabo kaninzi. Oku kuchitha ixesha — kwicala labathengi nakwicala leqela.

Apha, Zentor App Ibhokisi le-Omnichannel iqokelela yonke imiyalezo engenayo — nokuba liliphi ijelo — kujongano olunye. Ii-arhente zibona imbali epheleleyo yonxibelelwano lomthengi kuwo onke amajelo. Ukunyuselwa, ukudluliselwa notshintsho lwesimo kulandeleka kwiqela lonke. Ukutshintsha izixhobo okumbalwa kuthetha iimpazamo ezimbalwa, amaxesha okusabela akhawulezayo namava abathengi angaguqukiyo kuzo zonke iindawo zoqhagamshelwano.

eyimvumelanisiweyo neGDPR kwaye ikhuselekile

Zentor App iqhutywa kwiiserver kwi-EU. I-infrastraktsha yepalatifomu isahlala kwi-EU; xa i-AI yasekhaya isivuliwe okanye iqhubekayo SMS-ukusondela (Twilio) i-data ezimbini zisongelwa kwi-US ngokusekelwe kwiiklousi zeendibano ze-EU (SCC), ngaphandle kokuba uhlelo lwe-On-Premises nelomodeli yasekhaya lusebenzise. Uku IChatbot ye-AI eMvumelele yeGDPR ixhasa ukhuseleko lwedatha ngobuchwepheshe (Privacy by Design), i-Audit-Logging, ukufihlwa kwe-TLS nokugcinwa kwedatha okwahlulwe ngee-tenant.

Kumashishini aneemfuno ezikhethekileyo zolawulo, i-Zentor App inika ngokwesicelo Ukusetyenziswa kwe-On-Premises — lonke iqonga liqhuba kwiziseko zobuchwepheshe zenkampani ngokwayo, ngaphandle kokuxhomekeka kwilifu nangolawulo olupheleleyo lwedatha. Ukulungiselelwa kwenziwa ngexesha lencoko yengcebiso kwaye okwangoku kusaqaliswa. Nokuba yi-hosting kwi-EU okanye yi-On-Premises: idatha yabathengi ihlala apho ifanele khona.

Ngaphezu koko, i-Zentor App inika iindlela zokhuseleko lwedatha eziqwalaselwayo kwinqanaba le-tenant: amaxesha okugcina, imisebenzi yokukhupha nokunciphisa idatha ngokwejelo. Ngale ndlela ukusebenza kwe-chatbot kunokulungelelaniswa ngokuhambelana nokhuseleko lwedatha nemigaqo yangaphakathi neemfuno zangaphandle. Iinkcukacha malunga nokuphunyezwa kobuchwepheshe kwe-DSGVO uzifumana kwiphepha le iChatbot ye-AI eMvumelele yeGDPR. Amaxabiso neepakethi ezifumanekayo uzifumana kwi Iphepha lamaxabiso.

Kuphi iinkampani ezifanele Zentor App kuzo?

I-Zentor App liqonga le-SaaS le-Multi-Tenant lonxibelelwano oluzenzekelayo nabathengi. Lilungele amashishini afumana izicelo ezininzi zabathengi yonke imihla kumajelo amaninzi kwaye afuna ukuziqhuba ngendlela ecwangcisiweyo. Iimeko eziqhelekileyo zokusetyenziswa ngamaqela enkonzo yabathengi Iinkampani ezincinci, ezijolise ekukhuleni Iinkampani ezinkulu kunye Ii-arhente zedijithali, eziqhuba izisombululo zee-chatbot ze-AI zabathengi bazo.

Zentor App iyafaneleka kakhulu kwi- Ababoneleli beenkonzo anomthamo omkhulu wezicelo — umzekelo kumacandelo enkxaso ye-IT, eepropati, engcebiso okanye obugcisa. La mashishini afumana yonke imihla izicelo ezininzi ezifanayo, ezinokwenziwa zizenzekele kakhulu ngesiseko solwazi esigcinwe kakuhle. I-Zentor App inceda ukwandisa unxibelelwano nabathengi ngaphandle kokongeza abasebenzi kwaye kwangaxeshanye igcine umgangatho wenkonzo ungaguquki.

Nakwicandelo lezindlu, iigaraji zeemoto neevenkile ze-intanethi, i-Zentor App inika iimeko zokusetyenziswa ezikhethekileyo: abalawuli bezindlu benza izicelo eziphindaphindwayo zabaqeshi zizenzekele nge IChatbot yezindlu, iigaraji zeemoto zibhukisha amadinga kwaye zidlulisela iimeko ezintsonkothileyo ezifana nezicelo ze-tuning nge I-chatbot enokudluliselwa kumphathi wegaraji (Isibheke esipheleleyo: I-chatbot ye-AI yezibonelelo zokulungisa amoto), ngelixa abathengisi be-intanethi besebenzisa IChatbot yeeshop ze-intanethi ukuphendula ngokuzenzekelayo imibuzo malunga neemveliso, ukuthunyelwa nokubuyiswa. Iinkampani ezifuna ukufumana abathengi abatsha ngokukhutheleyo ngewebhusayithi yazo zisebenzisa I-chatbot yokufumana ii-lead ethetha neendwendwe kwangaphambili kwaye iqokelele iinkcukacha zoqhagamshelwano ezihlelweyo.

Iqonga livumela ukuqhuba ii-tenant ezininzi, nganye inoqwalaselo lwayo, isiseko solwazi sayo nophawu lwayo. I-tenant nganye ine-chatbot yayo ye-AI, unxibelelwano lwayo lwe-Omnichannel nabathengi kunye nokuzenzekela kwayo kwe-n8n — kwahlulwe ngokupheleleyo nangokukhuselekileyo. Imibuzo ebuzwa rhoqo malunga neqonga iphendulwa yi FAQ; ukuze ufumane imixholo enzulu malunga ne-chatbot ye-AI, bona kwi- Isikhokelo seChatbot ye-AI.

Kwimigca emithathu ukufikelelela kwinkqubo yokubonisa abathengi ngokuzenzekelayo

Apha, IDemo Ephilayo ibonisa iqonga lisebenza — ngaphandle kokubhalisa. Ngale ndlela kunokubonwa indlela i-chatbot ye-AI esabela ngayo kwizicelo, indlela i-Omnichannel-Inbox eyakhiwe ngayo kunye nezinto zoqwalaselo eziboniswa liqonga.

Kwiphepha elithi Isibheke seentlawulo amashishini afumana isishwankathelo seepakethi ezifumanekayo — Demo, Starter ne-Individuell. I-Zentor App yakhiwe ngeemodyuli: uqala ngemisebenzi efunwa lishishini lakho ngokwenene, kwaye unokongeza amanye amajelo, ukuzenzekela neemodyuli zeenkqubo ngendlela ejolisiweyo. I-Starter iquka idomeyini enye, isiseko solwazi se-AI kunye ne-Webchat-Widget; ipakethi ye-Individuell inika ngokongezelelweyo iimodyuli ezikhethwa ngokukhululekileyo ezifana ne-Omnichannel-Inbox, WhatsApp, Telegram, SMS, ukudityaniswa kwekhalenda nokuzenzekela okwandisiweyo. Umnxeba unokongezwa nge-Zentor SIP-Voicebot (ukusetwa okukhethekileyo yi-Zentor).

Olo uza kufuna ulwazi kuqala, uya kufumana kwisiphumo Isigqibo malunga nee-Chatbots zokusebenza nge-AI Iinkcukacha malunga neendlela zokusebenza, imithetho ye-GDPR, ukulinganisa amaxabiso kunye nezinyathelo zokwenza. Imibuzo ebanzi ibalulekileyo iyacaciswa yi- FAQ-Isiqhelo.

Isiqalo siqala ngemeko ethile yokusetyenziswa: ijelo elinye lonxibelelwano, isebe elinye, umxholo omnye we-chatbot. Ukusuka apho iqonga linokwandiswa ngokuthe ngcembe ukuya kumanye amajelo, ii-tenant namanyathelo okuzenzekela. I-Zentor App yenzelwe ukukhula kunye neemfuno zeshishini — ngaphandle kokutshintsha inkqubo, ngaphandle kokulahleka kwedatha.

Zentor App fumfumela ngokwemeko

Khetha indawo yakho yokuqala — nokuba yi-chatbot ye-AI, i-Omnichannel-Inbox, ukhuseleko lwedatha, amaxabiso okanye izikhokelo: