I-Omnichannel-Inbox: Onke amajelo kujongano olunye
Nge-Omnichannel-Inbox ye-Zentor App ulawula i-WhatsApp, Telegram, SMS, i-imeyile, Webchat kunye nomnxeba ngokulinganayo kujongano olunye olumanyeneyo — akusekho kutshintsha amajelo.
Ingxaki yamajelo amaninzi
Abathengi banamhlanje babhala nge-WhatsApp, bathumela ii-imeyile, bancokola nge-Webchat — kwaye balindele iimpendulo ezikhawulezayo nezingaguqukiyo kuyo yonke indawo. Amaqela alawula la majelo ngezixhobo ezahlukeneyo aphulukana nexesha ngenxa yokutshintsha amajelo, ukusebenza kabini kunye nokungabikho kwesishwankathelo.
Iincoko ziyalahleka. Amaxesha okusabela ayanda. Abathengi kufuneka baziphindaphinde xa betshintsha ijelo — ingxaki yenkonzo ekhula ngokwanda kwenani lamajelo.
I-Omnichannel-Inbox ye-Zentor App isombulula le ngxaki: Onke amajelo kujongano olunye, ane-mbali epheleleyo yeencoko, ukudityaniswa kwe-chatbot ye-AI kunye nokudluliselwa kumntu okungenamthungo.
Amajelo ama-6 ngokushwankathelayo
I-Zentor App idibanisa amajelo onxibelelwano amathandathu ephilayo kwi-inbox enye ekwabelwana ngayo: Webchat, i-imeyile, WhatsApp, Telegram, SMS kunye nomnxeba nge-Zentor SIP-Voicebot. Ngokuxhomekeke kwiplani, kukho amajelo ahlukeneyo afumanekayo.
I-Widget yencoko enokufakwa kwiwebhusayithi yakho. Starter.
Iimeyile ezifikayo zibonakaliswa njengeencoko kwi-Inbox ye-Omnichannel kwaye zinokusetyenzwa ngokuzenzekelayo okanye ngabasebenzi. I-imeyile iyafumaneka njengemodyuli enokukhethwa kwiPakethi le-Individuell.
I-WhatsApp Business API — abathengi babhala nge-WhatsApp, iimpendulo zivela kwi-inbox ye-Zentor App. Ipakethi ye-Individuell.
Ukudityaniswa kwe-Telegram-Bot konxibelelwano oluthe ngqo nabathengi. Ipakethi ye-Individuell.
Ii-SMS ezingenayo nezaphumayo nge-inbox ephakathi. Ipakethi ye-Individuell.
Umnxeba unokubhukiswa nge-Zentor SIP-Voicebot. Unxulumano lwenyani lufuna isivumelwano nomboneleli we-SIP/PSTN, inombolo yakho yomnxeba, kunye nokusekwa ngokwahlukeneyo ngu-Zentor.
Ukuqonda izinto ezikwibhokisi le-Omnichannel
Zonke iincoko ezivela kuwo onke amajelo kujongano olunye ekwabelwana ngalo — ngophawu lwejelo kunye nembali epheleleyo yeencoko.
I-chatbot ye-AI iphendula izicelo ngokuzenzekelayo kuwo onke amajelo. Xa kukho imfuneko, idlulisela kumsebenzi.
Izibhaliweyo zinokudityaniswa namasebenzi okanye amaqela. Izicwangciso kunye neziqendu zenza ukuba ukusebenzisa kube lula.
Ulawulo lokufikelela olusekelwe kwiindima (RBAC) luqinisekisa ukuba abasebenzi babona kuphela iincoko abajongene nazo.
Ukufakwa kweChatbot ye-AI
I-Omnichannel-Inbox idityaniswe ngqo ne-chatbot ye-AI ye-Zentor App. Wonke umyalezo ongenayo — nokuba nge-WhatsApp, i-imeyile okanye i-Webchat — uqala ulungiswe yibhoti.
Ukuba ibhoti ayikwazi ukusombulula isicelo okanye umthengi ufuna ingcebiso yomntu, indlela yokudlulisela iqalisa ukudluliselwa. Umsebenzi ubona kwi-inbox imbali epheleleyo yencoko.
Ukudluliselwa akubonakali kumthengi: uqhubeka encokola kwijelo elinye — ngaphandle kokuphazamiseka, ngaphandle kokuzichaza kwakhona.
Isigqibo sethu sisebenza ukuchaza indlela i-Omnichannel Communication esebenza ngayo kwi-strategy kunye nokwahluka kwawo kwi-operation ye-Multi-Channel kuphela Unxibelelwano lwe-Omnichannel nabathengi ngokushwankathelayo .
Yintoni i-Omnichannel Inbox?
I-Omnichannel-Inbox lujongano lomsebenzisi oluphakathi apho yonke imiyalezo engenayo yabathengi evela kumajelo onxibelelwano ahlukeneyo idibana khona — Webchat, WhatsApp, Telegram, SMS, i-imeyile kunye nomnxeba ngokulinganayo kumbono omnye. Amaqela asebenza kuwo onke amajelo ngaphandle kokutshintsha phakathi kwezixhobo ezahlukeneyo.
Ngokungafaniyo ne-inbox ye-imeyile eqhelekileyo okanye isixhobo esilula se-live chat, i-Omnichannel-Inbox iqokelela onke amajelo ngokulinganayo: umyalezo we-WhatsApp kunye ne-imeyile evela kumthengi omnye kubonakala njengeencoko ezinxulumeneyo. Abasebenzi babona imbali epheleleyo yeencoko — nokuba umthengi ubhale okokugqibela ngaliphi ijelo.
Xa idityaniswe ne-chatbot ye-AI, i-Omnichannel-Inbox inokuphendula izicelo ngokuzenzekelayo, ihlele abathengi, ibeke phambili kwaye xa kufuneka ibadlulisele kumsebenzi ofanelekileyo — ngexesha lokwenyani, kuwo onke amajelo.
Ukuqhathanisa i-Omnichannel-Inbox, i-Live-Chat, kunye ne-Helpdesk
Iinkampani ezininzi zifuna ukwazi ukuba zidinga isistim ye-Helpdesk, isixhobo se-Live-Chat, okanye i-Omnichannel-Inbox. Nantsi iingxaki ezibalulekileyo:
| Isixhobo | Amajelo | AI | Ulwazi lweendaba | Amajelo amaninzi |
|---|---|---|---|---|
| Isixhobo se-Live-Chat | iWebchat kuphela | Kwaxesha lithile | Elinganiselweyo | ✗ |
| i-Helpdesk (isebenzisa iImeyile) | I-Imeyile | Kwaxesha lithile | ✓ | ✗ |
| Ibhokisi le-Omnichannel | Amajelo ama-6 ephilayo | ✓ ixhutyiwe | ✓ kuwo onke amajelo | ✓ |
Kumashishini asebenzisa ijelo elingaphezu kwelinye okanye afuna ukusebenzisa ukuzenzekela kwe-AI, i-Omnichannel-Inbox lolona khetho lungcono — ukutshintsha izixhobo okumbalwa, umxholo omninzi, amava angcono abathengi.
Iimeko ezisisiseko zokusebenza kwi-Omnichannel Inbox
I-Omnichannel-Inbox ilungele amashishini afumana izicelo ezininzi zabathengi yonke imihla kumajelo amaninzi:
Izicelo zokuthenga nge- WhatsApp, izicelo zokubuyisela nge-imeyile, i-chat yokuqinisekisa kwiwebhusayithi – zonke kwi-Inbox enye, zihlolwe kwaye zaneliswe.
Izicelo zamadinga nge-Webchat okanye WhatsApp, iziphakamiso zamaxabiso nge-imeyile, imibuzo elandelayo nge-SMS — i-Zentor App iqokelela zonke izicelo ngembali epheleleyo yeencoko.
Abaqeshi bezindlu babhala nge-WhatsApp, abanomdla nge-Webchat nabafaki-zicelo nge-imeyile — i-Omnichannel-Inbox iqinisekisa ukuba akukho sicelo silahlekayo.
Ukusebenza kwe-Multi-Tenant nee-inbox ezahlukileyo kwi-tenant nganye. Umthengi ngamnye unoqwalaselo lwakhe, amajelo akhe nabasebenzi bakhe — kulawulwa kwindawo enye.
Nini na Xa Ufuna I-Omnichannel Inbox?
I-Omnichannel Inbox iyasebenza xa kufuneka ukuba kukho iindawo ezintathu okanye ngaphezulu kwezi zilandelayo ezifanele ukuhamba kwakho:
- ✓Iqela lakho liphendula izicelo zabathengi ezingaphezu kwama-20 yonke imihla
- ✓Abathengi bafikelela kuwe ngejelo elingaphezu kwelinye (WhatsApp + i-imeyile + Webchat)
- ✓Ufuna ukuphendula okanye ukubeka phambili imibuzo ngokuzenzekelayo
- ✓Abasebenzi baphulukana nexesha ngenxa yokutshintsha amajelo ngesandla
- ✓Ufuna ukulandelela nokugcina iincoko
- ✓Ukugcinwa kwedatha ekhonza i-GDPR kuyimfuneko kwishishini lakho
Imibuzo ebiyelweyo malunga ne-Omnichannel Inbox
Yintoni i-Omnichannel Inbox?
I-Omnichannel-Inbox lujongano lomsebenzisi olumanyeneyo apho yonke imiyalezo yabathengi evela kumajelo onxibelelwano ahlukeneyo idibana khona. Endaweni yokusebenzisa izixhobo ezahlukeneyo ze-imeyile, WhatsApp, Telegram kunye ne-SMS, abasebenzi babona zonke iincoko kwindawo enye — ngembali epheleleyo yeencoko kunye nophawu lwejelo.
Ngawaphi amajelo adityaniswe kwi-Zentor App?
I-Zentor App idibanisa amajelo amathandathu ephilayo: Webchat (i-widget enokufakwa kwiwebhusayithi yakho), i-imeyile, WhatsApp, Telegram, SMS kunye nomnxeba nge-Zentor SIP-Voicebot. I-Webchat iyafumaneka ukusuka kwiplani ye-Starter (kwidomeyini enye); i-imeyile, WhatsApp, Telegram, SMS kunye nomnxeba ziimodyuli ezikhethwa ngokukhululekileyo kwipakethi ye-Individuell. Onke amajelo adibana kwi-Omnichannel-Inbox ekwabelwana ngayo.
Ndingayibona imiyalezo evela kumajelo ahlukeneyo kunye?
Ewe. I-Omnichannel-Inbox ibonisa iincoko ezivela kuwo onke amajelo adityanisiweyo kumbono omnye ekwabelwana ngawo. Incoko nganye iphawulwe ngejelo, ukuze abasebenzi babone kwangoko ukuba umthengi ubhala nge-WhatsApp, i-imeyile okanye ngelinye ijelo. Izihluzi nokwabiwa kwenza ukulungiswa okucwangcisiweyo.
Kusebenza njani ukudluliselwa ukusuka kwibhoti ukuya kumsebenzi?
Xa i-chatbot ye-AI ingakwazi ukusombulula isicelo okanye umthengi efuna uqhagamshelwano lomntu, indlela yokudlulisela iqalisa ukudluliselwa. Umsebenzi ubona kwi-inbox imbali epheleleyo yencoko — yeyiphi imibuzo ebuziweyo kwaye ibhoti iphendule ntoni. Ukudluliselwa akubonakali kumthengi: uqhubeka encokola kwijelo elinye.
Ukusuka kweyiphi ipakethi apho i-WhatsApp ifumaneka khona?
I-WhatsApp, Telegram kunye ne-SMS zixhomekeke kwipakethi kwaye kufuneka zivulwe ngokobuchwepheshe. Umnxeba unokongezwa nge-Zentor SIP-Voicebot. Isishwankathelo somxholo wawo onke amajelo ngokwepakethi ngayinye usifumana kwiphepha lamaxabiso.
Ndingazabela abasebenzi abathile iincoko kwi-inbox?
Ewe. Kwi-Omnichannel-Inbox ye-Zentor App iincoko zinokwabelwa ngesandla okanye zidluliselwe ngokwemithetho. Abasebenzi babona kuphela iincoko ezabelwe bona okanye ezikwiqela labo — ngokuxhomekeke kuqwalaselo lweendima neemvume.
Ingaba makubani abasebenzisi abanokusebenza ngaxeshanye kwiInbox?
Oko kuxhomekeke kwipakethi ekhethiweyo. I-Starter yenzelwe iwebhusayithi enye; kwipakethi ye-Individuell inani labasebenzisi liqwalaselwa ngokukhululekileyo kwaye alinamda umiselweyo. Bonke abasebenzisi babona iincoko ngexesha lokwenyani kwaye banokusebenza ngaxeshanye kwi-inbox — ngaphandle kokusebenza kabini ngenxa yokwabiwa nolawulo lwesimo.
Ingaba zikho izaziso zemiyalezo emitsha kwi-inbox?
Ewe. Abasebenzi bafumana izaziso xa kungena iincoko ezintsha okanye xa incoko yabelwa bona. Oku kusebenza nakwiidluliselo: xa i-chatbot ye-AI idlulisela incoko kumsebenzi, loo msebenzi waziswa kwangoko — nokuba umthengi unxibelelana ngaliphi ijelo.
Onke amajelo. I-inbox enye. Qala ngoku.
Tsheka i-Zentor App Omnichannel-Inbox kwimo yedemo okanye uxoxe nathi ngeqhezu elihambelanayo.