Isoftwe ye-Live-Chat ene-chatbot ye-AI nokudluliselwa kumntu

Yintoni i-Software ye-Live-Chat?

Isoftwe ye-Live-Chat ivumela unxibelelwano oluthe ngqo olubhaliweyo phakathi kwamashishini nabathengi ngexesha lokwenyani. Iindwendwe zewebhusayithi zinokuqhagamshelana kwangoko nge-chat-widget efakiweyo — ngaphandle kwefowuni, ngaphandle kwefom, ngaphandle kokulinda.

Isoftwe yakudala ye-Live-Chat ifuna ukuba kuhlale kukho i-arhente engumntu. Oku kufuna abasebenzi abaninzi kwaye ngaphandle kwamaxesha eshishini akunakwenzeka. Ngenxa yoko izisombululo zanamhlanje ze-Live-Chat zidibanisa impendulo yokuqala ezenzekelayo ye-AI nokudluliselwa okujolisiweyo kubasebenzi — ukuze kubekho ukusebenza kakuhle okuphezulu nomgangatho wenkonzo ongcono.

I-Zentor App iya inyathelo elinye ngaphambili: iqonga lidibanisa i-Live-Chat, i-chatbot ye-AI, i-Omnichannel-Inbox nesiseko solwazi kujongano olunye. Abathengi bayabhala, ibhoti iphendula kwangoko — xa kufuneka, umntu uyathatha, ngokungenamthungo nangaphandle kokulahleka kolwazi.

I-Live-Chat vs. i-AI chatbot vs. i-Omnichannel: Umahluko

Amagama amaninzi asebenziswa ngokulinganayo kule ndawo. Kodwa awafana ngokupheleleyo:

• I-Live-Chat yakudala: incoko yexesha lokwenyani nomsebenzi ongumntu, akukho msebenzi we-24/7 onokwenzeka, umsebenzi omkhulu wabasebenzi
• I-AI-Chatbot: iimpendulo ezizenzekelayo rhoqo ngexesha, akukho mfuneko yokufumaneka komntu, ilinganiselwe kwidatha yolwazi eqwalaselweyo
• I-AI-Chatbot ene-handover: indibaniselwano — i-bot iphendula imibuzo eqhelekileyo, iimeko ezinzima zidluliselwa ngokungenamiqobo kubasebenzi
• I-Live-Chat ye-Omnichannel: onke amajelo (Webchat, WhatsApp, i-imeyile) kwi-inbox enye — ii-arhente azifuneki zitshintshe phakathi kwezixhobo

I-Zentor App idibanisa zonke ezi ndlela zine: impendulo yokuqala ye-AI + ukudluliselwa kumntu + i-Omnichannel-Inbox + isiseko solwazi.

I-AI iphatha izicelo zokuqala ngokuzenzekelayo

I-Zentor App idibanisa impendulo yokuqala ye-AI nokudluliselwa okungenamthungo kwii-arhente ezingabantu. I-chatbot ye-AI iphendula izicelo ivela kwisiseko solwazi sakho — iiyure ezingama-24 ngosuku, iintsuku ezi-7 ngeveki, ngaphandle kokulinda.

• Impendulo yokuqala ye-AI ye-24/7 ngaphandle kokulinda kubathengi bakho
• Iimpendulo ezisekelwe kwisiseko solwazi ezisuka kuqulatho lwakho
• Ukubona ukunyuselwa kwizicelo ezintsonkothileyo okanye ezineemvakalelo
• Imbali epheleleyo yencoko xa kudluliselwa kumsebenzi

Ukudluliselwa okungenamthungo kwiqela lakho

Xa imeko ifuna ubuchule bomntu okanye umthengi efuna ngokucacileyo umntu wokuthetha naye, i-chatbot ye-AI idlulisela incoko ngokungenamthungo kwiqela lakho. Umsebenzi ubona kwangoko yonke imbali yencoko yangaphambili — akukho kuphinda, akukho kulahleka kolwazi.

• I-Handover ezenzekelayo xa kukho imiqondiso yokwenyusa okanye ngesicelo somthengi
• Umsebenzi ubona imbali epheleleyo yencoko kwi-Inbox
• Ukudluliselwa akubonakali kumthengi — akukho kutshintsha jelo
• Ukubuyisela kwi-bot emva kokugqitywa kwungenelelo lomntu kuyanceda

Onke amajelo kwi-inbox enye

Abathengi babhala ngamajelo ahlukeneyo. I-Zentor App iqokelela yonke imiyalezo engenayo kwi-Omnichannel-Inbox ephakathi — ii-arhente zakho zihlala zisebenza kujongano olufanayo, nokuba umthengi ubhala okanye ufowuna nge-Webchat, WhatsApp, i-imeyile okanye ngefowuni.

• I-Webchat, i-WhatsApp, i-Telegram, i-SMS, i-imeyile nomnxeba kwibhokisi enye
• Ukwabela amaqela: iincoko zabelwa abasebenzi okanye amaqela
• Amalungelo okufikelela asekelwe kwiindima kumsebenzi weqela ohlelekileyo
• Izaziso zexesha lokwenyani xa kukho imiyalezo emitsha okanye ii-handover

Izibonelelo ze-Live-Chat kwiindawo zokusebenza

Isoftwe ye-Live-Chat exhaswa yi-AI ingasetyenziswa kuwo onke amacandelo. Azuza kakhulu amashishini apho abathengi bahlala bebuza imibuzo phambi kokuthenga okanye phambi kwedinga:

• Ababoneleli beenkonzo nee-arhente: yenza ingcebiso yokuqala izenzekele, qokelela iminqweno yamadinga
• Iishopu ze-intanethi kunye ne-e-commerce: phendula imibuzo yemveliso, isimo sokuhanjiswa, ukubuya kwezinto rhoqo ngexesha
• Amagcisa nabathengisi bepropati: hlela imibuzo, yenza ngokuzenzekelayo ukubhukisha iintlanganiso
• Amashishini e-B2B namashishini aphakathi: hlela ii-lead ezingenayo, khulula inkxaso yokuqala

Kutheni Zentor App yinkqubo ye-live chat efanelekileyo?

Zentor App yinketho efanelekileyo xa u:

• Ukungakwazi ukufumaneka rhoqo ngexesha — i-AI-bot iqhuba ngaphandle kwemini yorhwebo
• Bafuna ukudibanisa amajelo amaninzi onxibelelwano kwi-inbox enye
• Ukungafuni ukusebenzisa isoftware ye-chatbot eyahlukileyo ecaleni kwesixhobo sakho se-Live-Chat
• Ukufuna ukusetyenzwa kwedatha okukhonza i-GDPR kunye nokubamba e-EU
• Bafuna isisombululo esinokwandiswa ukusuka kwipakethi ye-Starter ukuya kwipakethi ye-Individuell eqwalaselwa ngokukhululekileyo

Ulwakhiwo lweqela neendima ekusebenzeni kwe-Live-Chat

I-Live-Chat esebenzayo ifuna ulwakhiwo lweqela olucacileyo: ngubani ophendula eziphi izicelo? Iincoko zabelwa njani? Ngubani onyusela kwaye kubani? I-Zentor App inika inkqubo epheleleyo yeendima namalungelo omsebenzi weqela ocwangcisiweyo — ngaphandle kokuseta okuntsonkothileyo.

Ii-arhente zibona kuphela iincoko ezabelwe zona okanye ezikumgca weqela lazo. Abaphathi bagcina isishwankathelo sazo zonke iincoko, banokwabela kwaye babeke phambili. I-Audit-Trail ibhala zonke izenzo — kubalulekile ekuthobeleni imigaqo, ekuqinisekiseni umgangatho nasekulandeleni izikhalazo zabathengi.

• Ukufikelela okusekelwe kwiindima: i-Agent, i-Team-Lead, uMlawuli — namalungelo achaziweyo endima nganye
• Ukwabela iincoko: ngesandla okanye ngokuzenzekelayo ngokweemithetho yokuhambisa
• Imigca yeqela: izicelo zingena kumgca owabelwana ngawo, ii-arhente ziziqhuba ngokokubaluleka
• Umkhondo wohlolo: zonke iinguqu zesimo, ii-handover neempendulo ziyarekhodwa

Ukuqonda kunye nokugcina ubungqina kwi-Live-Chat xa isebenza

Inkqubo ye-Live-Chat eqwalaselwe kanye kufuneka ijongwe rhoqo. I-Zentor App inika ingxelo edityanisiweyo ebonisa umgangatho weempendulo, amaxesha okudluliselwa kumntu, ubude beencoko nezicelo ezingasonjululwanga.

Imijikelo eqhelekileyo yokuphucula kwi-Zentor App: rhoqo emva kweeveki ezi-2 ukuya kwezi-4 hlalutya izicelo ezingasonjululwanga ezixhaphakileyo kwingxelo uze wandise isiseko solwazi ngokujoliswe. Okukhona isiseko solwazi siphelele, kokukhona izinga lokusombulula ngokuzenzekelayo liphezulu — kwaye kokukhona ukudluliselwa kubasebenzi kumbalwa.

• Ukunikela ingxelo: inani leencoko, umlinganiselo we-handover, izihloko eziqhelekileyo kakhulu, imibuzo engasonjululwanga
• Ukuphucula isiseko solwazi: chonga izikhewu uzivale ngokuthe ngqo
• Uhlalutyo lwe-handover: Kudluliselwa nini nokwenzelwa ntoni kubasebenzi? Qaphela iipatheni
• Ukusebenza kweqela: amaxesha okuphendula, iincoko ezivulekileyo, ixesha lokusebenza kumsebenzi ngamnye

Zentor App kunye neendawo ezihlukileyo — umahluko

Amashishini amaninzi adibanisa izixhobo ezininzi ezahlukeneyo: umboneleli we-chatbot webhoti, isixhobo esahlukileyo se-Live-Chat see-arhente, esinye se-WhatsApp. Isiphumo: idatha yeencoko eqhekekileyo, umsebenzi wokugcina ophindwe kabini kwaye akukho mbali yeencoko imanyeneyo.

I-Zentor App idibanisa i-chatbot ye-AI, ukudluliselwa kwi-Live-Chat kunye ne-Omnichannel-Inbox kwiqonga elinye. Ukungena okunye, isiseko solwazi esinye, i-inbox enye. Ii-arhente zibona onke amajelo kujongano olufanayo — nokuba umthengi ubhala nge-Webchat, WhatsApp okanye i-imeyile.

• Akukho kutshintsha izixhobo: zonke iincoko kwi-inbox enye, onke amajelo kujongano olunye
• Isiseko solwazi esinye samajelo onke — akukho kugcina kabini kwisixhobo ngasinye
• Imbali epheleleyo yeencoko kuwo onke amajelo: umthengi ubhala nge-chat, aphendule nge-WhatsApp — konke kumbono omnye wencoko
• Akukho kulahleka kwedatha xa kutshintshwa ijelo: umxholo uyagcinwa

Ingaba i-Software ye-Live-Chat incinci kangakanani? Ukuqhathanisa okunokwenzeka

Iindleko zesoftwe ye-Live-Chat ziyahluka kakhulu — ngokuxhomekeke kubungakanani bemisebenzi, inani lee-arhente, ukugubungela amajelo neemfuno ze-DSGVO. Izixhobo ezingabizi kakhulu ziqala ngaphantsi kwe-50 € ngenyanga, kodwa azinayo impendulo yokuqala ye-AI okanye uqhagamshelo lwe-Omnichannel.

Kwi-Zentor App, iplani ye-Starter ixabisa i-49 € ngenyanga kunye nama-49 € okuseta kanye. Kule nto i-chatbot ye-AI sele iqukiwe — akukho sixhobo sahlukileyo, akukho ndleko zongezelelweyo zeempendulo zebhoti. Ipakethi ye-Individuell yongeza ngokwemfuneko i-WhatsApp, Telegram, SMS kunye ne-Omnichannel-Inbox epheleleyo; umnxeba unokongezwa nge-Zentor SIP-Voicebot (ukusetwa okukhethekileyo yi-Zentor).

• Demo (iintsuku ezili-14 simahla): AI-Chatbot + Webchat, kunye nophawu lweZentor
• Starter (49 €/ngenyanga): AI-Chatbot + Webchat ye-domain e-1
• Individuell (ukuya kwi-899 €/ngenyanga): +WhatsApp, Telegram, SMS, Omnichannel-Inbox, ukuzenzekela kwe-n8n, amaqela/iindima — iqwalaselwa ngokukhululekileyo, isicelo ngaphambi kwentlawulo. Ifowuni inokongezwa nge-Zentor SIP-Voicebot (ukusetha okwahlukileyo yiZentor).

Imigaqo yokukhetha: Yintoni ebalulekileyo kwi-Software ye-Live-Chat?

Ayikho i-Live-Chat solution enye enokusebenza kuzo zonke iinkampani. Ezi ziqhelo ezintandathu ziza kukunceda ukukhetha:

• I-GDPR nokubamba: ukubamba e-EU, i-AVV ngokweSiqendu 28, akukho kwabelana ngedatha okungalawulwayo neeseva zase-US
• Ukudityaniswa kwe-AI: I-bot iphendula kwisiseko solwazi sakho okanye iphendula ngokubanzi ngoqeqesho jikelele lwe-AI?
• Ukugubungela amajelo: ingaba isisombululo sigubungela onke amajelo asetyenziswa ngabathengi bakho — hayi i-Webchat kuphela?
• Umgangatho we-handover: Imbali epheleleyo yencoko iyadluliselwa xa kudluliselwa kubasebenzi?
• Iindleko ezipheleleyo zobunini: ixabiso elisisiseko + ukuseta + iindleko zamajelo + imida yee-arhente ziboniswe ngokucacileyo?

Ukhuselo lwekhokelo kwi-Live-Chat: Oko iinkampani kufuneka zibheke

Iincoko ze-Live-Chat zihlala ziqulethe idatha yobuqu: amagama, iidilesi ze-imeyile, izicelo ezinxulumene neshishini. Ukuqhutywa kwayo kuphantsi kwe-DSGVO — nokuba umboneleli ukwi-EU okanye akakho.

I-Zentor App ibanjwe kwi-EU. Kwimisebenzi ethile ye-AI umboneleli we-AI wangaphandle unokudityaniswa ngokuzikhethela; nakuphi na ukusetyenziswa ngaphandle kwe-EU kwenziwa kuphela ngokusekelwe kwimigaqo yesivumelwano esemgangathweni ye-EU (Art. 46 DSGVO). I-chat-widget iqulethe isicelo semvume esiqwalaselwayo phambi kokuba idatha yeencoko iqhutywe. Kwiimfuno ze-Enterprise kukho ukhetho lwe-On-Premises — apho konke ukuqhutywa kuhlala kwiziseko zakho zobuchwepheshe.

• Ukubamba e-EU: iziseko zophuhliso e-EU, ukudityaniswa kwe-AI kukhuselwe ngeziqendu eziqhelekileyo zesivumelwano se-EU
• Umbuzo wemvume uyaqwalaselwa kwi-widget — ukhonza i-GDPR ukususela ekuqaleni
• I-AVV (isivumelwano sokuqhutywa kwedatha) ngokwe-Art. 28 DSGVO ngokwesicelo
• Ukhetho lwe-On-Premises kwipakethi ye-Individuell: ulawulo olupheleleyo lwedatha

Kwiinye imizuzu emi-4 ukuya kwiinkqubo zokubhala ngesandi ezifumanekayo Zentor App

Indlela ukusuka kwisigqibo ukuya kwi-Live-Chat imfutshane kunokuba bekulindelekile. I-Zentor App yenzelwe ukuba amashishini aqalise ukusebenza ngaphandle kweprojekthi ye-IT nangaphandle kweqela labaphuhlisi. Icala lobuchwepheshe alifuni mphuhlisi — i-widget ifakwa ngemizuzu, isiseko solwazi sigcwaliswa ngokupheleleyo nge-dashboard.

• Inyathelo 1: Zama i-demo — vavanya i-Live-Chat, i-AI-Bot ne-Omnichannel-Inbox ekusetyenzisweni okusebenzayo
• Inyathelo 2: Incoko yokuqala — cacisa amajelo, ubungakanani beqela, iimfuno neplani
• Inyathelo 3: Ukuseta — faka i-widget, yakha isiseko solwazi, yenza iqela, qhagamshela amajelo
• Inyathelo 4: Go-Live nokubeka esweni — setha ukunikela ingxelo, ukuhamba kunye neeveki zokuqala, phucula isiseko solwazi rhoqo

Imibuzo ebanzi malunga ne-Software ye-Live-Chat