Isofthiwe ye-Live-Chat ene-AI-chatbot nokudluliselwa kumuntu

Yini i-live chat software?

Isofthiwe ye-Live-Chat yenza kube nokwenzeka ukuxhumana okuqondile, okusekelwe embhalweni phakathi kwezinkampani namakhasimende ngesikhathi sangempela. Izivakashi zewebhusayithi zingaxhumana ngokushesha nge-widget yengxoxo efakiwe — ngaphandle kocingo, ngaphandle kwefomu, ngaphandle kokulinda.

Isofthiwe ye-Live-Chat ejwayelekile idinga ukuthi njalo kube khona i-ejenti engumuntu. Lokhu kudinga abasebenzi abaningi futhi ngaphandle kwamahora omsebenzi akunakwenzeka nhlobo. Ngakho izixazululo zesimanje ze-Live-Chat zihlanganisa impendulo yokuqala ye-AI ezenzakalelayo nokudluliselwa kumuntu okuqondiswe kubasebenzi — ukuze kube nokusebenza kahle okuphezulu nekhwalithi yesevisi engcono kakhulu.

I-Zentor App iya ngisho nesinyathelo esisodwa phambili: inkundla ihlanganisa i-Live-Chat, i-AI-chatbot, i-Omnichannel-Inbox nesisekelo solwazi endaweni eyodwa. Amakhasimende ayabhala, i-bot iphendula ngokushesha — uma kudingeka umuntu uyathatha, ngaphandle kokuphazamiseka futhi ngaphandle kokulahleka kwemininingwane.

I-live chat vs i-AI chatbot vs i-Omnichannel: Umehluko

Amagama amaningi asetshenziswa ngokufanayo kule ndawo. Kodwa-ke, ahluke ngokuphelele:

• I-live chat yakudala: ingxoxo yesikhathi sangempela nomsebenzi womuntu, akukho ukusebenza kwe-24/7, umzamo omkhulu wabasebenzi
• I-AI-chatbot: izimpendulo ezizenzakalelayo usuku lonke, akudingekile ukutholakala komuntu, ilinganiselwe kudatha yolwazi elungisiwe
• I-chatbot ye-AI enokudluliselwa kumuntu: inhlanganisela — i-bot iphendula izicelo ezijwayelekile, izimo eziyinkimbinkimbi zidluliselwa ngokungenazihibe kubenzeli
• I-Omnichannel live chat: zonke iziteshi (webchat, WhatsApp, i-imeyili) ku-inbox eyodwa — abasebenzi akudingeki bashintshe phakathi kwamathuluzi

I-Zentor App ihlanganisa zonke izindlela ezine: impendulo yokuqala ye-AI + ukudluliselwa kumuntu + Omnichannel-Inbox + isisekelo solwazi.

I-AI ithatha izicelo zokuqala ngokuzenzakalela

I-Zentor App ihlanganisa impendulo yokuqala ye-AI nokudluliselwa okushelelayo kuma-ejenti angabantu. I-AI-chatbot iphendula izicelo ivela esisekelweni sakho solwazi — amahora angu-24 ngosuku, izinsuku ezingu-7 ngesonto, ngaphandle kokulinda.

• Impendulo yokuqala ye-AI 24/7 ngaphandle kokulinda kwamakhasimende akho
• Izimpendulo ezisekelwe esisekelweni solwazi ezivela kokuqukethwe kwakho
• Ukuhlonza ukudlulisela phezulu kwezicelo eziyinkimbinkimbi noma ezinemizwa
• Umlando ophelele wengxoxo lapho kudluliselwa kumsebenzi

Ukudluliselwa kumuntu okushelelayo eqenjini lakho

Uma isimo sidinga ubungcweti bomuntu noma ikhasimende lifisa ngokusobala umuntu wokuxhumana naye, i-AI-chatbot idlulisela ingxoxo ngaphandle kokuphazamiseka eqenjini lakho. Umsebenzi ubona ngokushesha wonke umlando wengxoxo kuze kube manje — akukho kuphinda, akukho kulahleka kwemininingwane.

• Ukudluliselwa kumuntu okuzenzakalelayo uma kunezimpawu zokudlulisela phezulu noma ngesicelo sekhasimende
• Umsebenzi ubona umlando ophelele wengxoxo ku-inbox
• Ukudlulisela akubonakali kukhasimende — akukho kushintsha isiteshi
• Ukubuyisela ku-bot kuyenzeka ngemva kokuphothula kokungenelela komuntu

Zonke iziteshi ku-inbox eyodwa

Amakhasimende abhala ngeziteshi ezahlukene. I-Zentor App ihlanganisa yonke imilayezo engenayo ku-Omnichannel-Inbox emaphakathi — ama-ejenti akho ahlala esebenza endaweni efanayo, kungakhathaliseki ukuthi ikhasimende libhala nge-Webchat, i-WhatsApp, i-imeyili noma lishaya ucingo.

• I-Webchat, i-WhatsApp, i-Telegram, i-SMS, i-imeyili nocingo ebhokisini elilodwa
• Ukwabiwa kwethimba: izingxoxo zabelwa abasebenzi noma amathimba
• Izimvume zokufinyelela ezisekelwe ezindimeni zokusebenza kwethimba okuhlelekile
• Izaziso zesikhathi sangempela uma kunemiyalezo emisha noma ukudluliselwa kumuntu

Imikhakha ethola inzuzo ku-live chat

Isofthiwe ye-Live-Chat esekelwa yi-AI ingasetshenziswa kuzo zonke izimboni. Kuzuza ikakhulukazi izinkampani lapho amakhasimende evame ukubuza imibuzo ngaphambi kokuthenga noma isikhathi sokubonana:

• Abahlinzeki bezinsizakalo nama-ejensi: yenza ngokuzenzakalela ukwelulekwa kokuqala, qopha izicelo zezikhathi zokubonana
• Izitolo ze-inthanethi ne-e-commerce: phendula imibuzo yomkhiqizo, isimo sokulethwa nokubuyiswa nsuku zonke ngehora
• Abakhi bezandla nabathengisi bezindlu: hlunga izicelo, zenzakalelise ukubhuka izikhathi zokubonana
• Amabhizinisi e-B2B nawaphakathi: hlunga ama-lead angenayo, khulula usekelo lwezinga lokuqala

Nini iZentor App iyisixazululo se-live chat esifanele?

IZentor App iyinketho efanele uma wena:

• Ukungakwazi ukutholakala nsuku zonke ngehora — i-bot ye-AI ithatha ngaphandle kwamahora omsebenzi
• Ufuna ukuhlanganisa iziteshi eziningi zokuxhumana ku-inbox eyodwa
• Awufuni ukusebenzisa isoftware ye-chatbot ehlukile eceleni kwethuluzi lakho le-live chat
• Udinga ukucutshungulwa kwedatha okuhambisana ne-GDPR nokusingathwa ku-EU
• Ufuna isixazululo esikhulayo kusuka kuphakheji ye-Starter kuya kuphakheji ethi Ngokwezifiso elungiswa ngokukhululekile

Isakhiwo sethimba nezindima ekusebenzeni kwe-live chat

I-Live-Chat ephumelelayo idinga ukwakheka kweqembu okucacile: ubani ophendula iziphi izicelo? Izingxoxo zabelwa kanjani? Ubani odlulisela phezulu futhi kubani? I-Zentor App inikeza isistimu ephelele yezindima namalungelo yokusebenza ngokuhlelekile eqenjini — ngaphandle kokusetha okuyinkimbinkimbi.

Ama-ejenti abona kuphela izingxoxo ezabelwe wona noma ezabelwe umugqa weqembu lawo. Abaphathi bahlala benombono ophelele wazo zonke izingxoxo, bangabela futhi babeke phambili. I-audit trail ibhala zonke izenzo — okubalulekile ekuhambisaneni, ekuqinisekiseni ikhwalithi nasekulandelekeni lapho amakhasimende ekhononda.

• Ukufinyelela okusekelwe ezindimeni: umsebenzi, umholi wethimba, umlawuli — ngezimvume ezichaziwe indima ngayinye
• Ukwabiwa kwengxoxo: ngesandla noma ngokuzenzakalela ngokwemithetho yokuhambisa
• Imigqa yamathimba: izicelo zifika emgqeni ohlanganyelwayo, abasebenzi bacubungula ngokubaluleka
• Umkhondo wokucwaninga: zonke izinguquko zesimo, ukudluliselwa kumuntu nezimpendulo kuyabhalwa

Ukuqapha nokuqinisekisa ikhwalithi ekusebenzeni okuqhubekayo

Isistimu ye-Live-Chat, uma isilungiselelwe, kufanele iqashelwe njalo. I-Zentor App inikeza ukubika okuhlanganisiwe okubonisa ikhwalithi yezimpendulo, ukuvama kokudluliselwa kumuntu, ubude bezingxoxo nezicelo ezingaxazululiwe.

Imijikelezo evamile yokuthuthukisa ku-Zentor App: njalo emasontweni angu-2 kuya ku-4 hlaziya izicelo ezingaxazululiwe ezivame kakhulu emibikweni bese unweba isisekelo solwazi ngenhloso. Uma isisekelo solwazi siphelele kakhudlwana, izinga lokuxazulula ngokuzenzakalelayo liba phezulu — futhi kube kuncane ukudluliselwa kubasebenzi.

• Imibiko: inani lezingxoxo, izinga le-handover, izihloko ezivame kakhulu, izicelo ezingaxazululiwe
• Ukuthuthukiswa kwesisekelo solwazi: hlonza izikhala uzivale ngokuqondile
• Ukuhlaziya ukudluliselwa kumuntu: Kudluliselwa kubasebenzi nini futhi kungani? Bona amaphethini
• Ukusebenza kwethimba: izikhathi zokuphendula, izingxoxo ezivulekile, isikhathi sokusingatha umsebenzi ngamunye

IZentor App vs. amathuluzi ahlukene — umehluko

Amabhizinisi amaningi ahlanganisa amathuluzi amaningi ahlukene: umhlinzeki we-chatbot we-bot, ithuluzi le-live chat elihlukile labenzeli, elinye le-WhatsApp. Umphumela: idatha yezingxoxo ehlukanisiwe, umsebenzi wokunakekela obuyelelwayo futhi akukho mlando wengxoxo ohlangene.

I-Zentor App ihlanganisa i-AI-chatbot, ukudluliselwa kwe-Live-Chat ne-Omnichannel-Inbox enkundleni eyodwa. Ukungena okukodwa, isisekelo solwazi esisodwa, i-inbox eyodwa. Ama-ejenti abona zonke iziteshi endaweni efanayo — kungakhathaliseki ukuthi ikhasimende libhala nge-Webchat, i-WhatsApp noma i-imeyili.

• Akukho kushintsha amathuluzi: zonke izingxoxo ku-inbox eyodwa, zonke iziteshi esikhombimsebenzisi esisodwa
• Isisekelo solwazi esisodwa seziteshi zonke — akukho kunakekelwa kabili ithuluzi ngalinye
• Umlando ophelele wengxoxo phakathi kweziteshi: ikhasimende libhala nge-chat, liphendula nge-WhatsApp — konke embonweni owodwa wengxoxo
• Akukho kulahleka kwedatha lapho kushintshwa iziteshi: umongo uyagcinwa

Kubiza malini isofthiwe ye-live chat? Ukuqhathanisa okungokoqobo

Izindleko zesofthiwe ye-live chat ziyehluka kakhulu — kuye ngobubanzi bezici, inani labenzeli, ukumbozwa kweziteshi nezidingo ze-GDPR. Amathuluzi ashibhile aqala ngaphansi kuka-50 € ngenyanga, kodwa awanikezi impendulo yokuqala ye-AI noma ukuxhumana kwe-omnichannel.

KuZentor App iphakheji ye-Starter ibiza u-49 € ngenyanga kanye nokulungiselelwa kwesikhathi esisodwa ku-49 €. Kuyo i-chatbot ye-AI isifakiwe kakade — akukho thuluzi elihlukile, akukho zindleko ezengeziwe zezimpendulo ze-bot. Iphakheji ethi Ngokwezifiso yengeza i-WhatsApp, i-Telegram, i-SMS ne-inbox ye-omnichannel ephelele uma kudingeka; ucingo lungabhukwa nge-Zentor SIP-Voicebot (ukusethwa komuntu ngamunye yi-Zentor).

• Demo (izinsuku ezingu-14 mahhala): AI-chatbot + webchat, nebhrandi ye-Zentor
• Starter (49 €/inyanga): AI-chatbot + webchat yesizinda esingu-1
• Ngokwezifiso (kuze kufike ku-899 €/inyanga): +WhatsApp, Telegram, SMS, i-inbox ye-omnichannel, ukuzenzakalela kwe-n8n, amathimba/izindima — kulungiswa ngokukhululekile, isiphakamiso ngaphambi kokukhokha. Ucingo lungabhukwa nge-Zentor SIP-Voicebot (ukusethwa komuntu ngamunye yi-Zentor).

Izindlela zokukhetha: Yini ebalulekile ngempela kusofthiwe ye-live chat?

Hhayi yonke isixazululo se-live chat esilingana nebhizinisi ngalinye. Lezi zindlela ezinhlanu zokukhetha ziyasiza ekukhetheni:

• I-GDPR nokusingathwa: ukusingathwa ku-EU, i-DPA ngokwe-Athikili 28, akukho kudluliselwa kwedatha okungalawulwa kuma-seva e-US
• Ukuhlanganiswa kwe-AI: I-bot iphendula kusukela esisekelweni solwazi sakho noma iphendula ngokujwayelekile ngokuqeqeshwa okujwayelekile kwe-AI?
• Ukumbozwa kweziteshi: Isixazululo simboza zonke iziteshi ezisetshenziswa amakhasimende akho — hhayi i-webchat kuphela?
• Ikhwalithi yokudluliselwa kumuntu: Ingabe umlando ophelele wengxoxo udluliselwa uma kudluliselwa kubasebenzi?
• Izindleko zonke zobunikazi: Inani eliyisisekelo + ukusetha + izindleko zeziteshi + imikhawulo yabenzeli kuboniswe ngokusobala?

Ukuvikelwa kwedatha ku-live chat: Okumele amabhizinisi akuqaphele

Izingxoxo ze-Live-Chat zivame ukuqukatha idatha yomuntu siqu: amagama, amakheli e-imeyili, izicelo eziphathelene nebhizinisi. Ukucutshungulwa kungaphansi kwe-DSGVO — kungakhathaliseki ukuthi umhlinzeki useku-EU noma cha.

I-Zentor App isingathwa ku-EU. Kweminye imisebenzi ye-AI kungafakwa ngokuzikhethela umhlinzeki we-AI wangaphandle; noma yikuphi ukusetshenziswa ngaphandle kwe-EU kwenzeka kuphela ngesisekelo sezigatshana zenkontileka ezijwayelekile ze-EU (Art. 46 DSGVO). I-widget yengxoxo iqukethe isicelo semvume esilungiselelekayo ngaphambi kokuba idatha yengxoxo icutshungulwe. Ezidingweni ze-Enterprise kukhona inketho ye-On-Premises — lapho konke ukucubungula kuhlala engqalasizindeni yakho.

• Ukusingathwa ku-EU: ingqalasizinda e-EU, ukuxhumana kwe-AI kuvikelwe nge-Imigomo Yenkontileka Ejwayelekile ye-EU
• Isicelo semvume singalungiswa ku-widget — ihambisana ne-GDPR ngokuzenzakalela
• I-DPA (isivumelwano sokucubungula idatha) ngokwe-Athikili 28 ye-GDPR uma kucelwa
• Inketho ye-on-premises kuphakheji ethi Ngokwezifiso: ukuzibusa okuphelele kwedatha

Ngezinyathelo ezi-4 ukuya esixazululweni se-live chat neZentor App

Indlela esuka esinqumweni iye ku-Live-Chat imfushane kunalokho obekulindelwe. I-Zentor App yakhelwe ukuthi izinkampani zikwazi ukuqala ukusebenza ngaphandle kwephrojekthi ye-IT nangaphandle kweqembu lonjiniyela. Uhlangothi lobuchwepheshe aludingi njiniyela — i-widget ifakwa ngemizuzu, isisekelo solwazi singagcwaliswa ngokuphelele nge-dashboard.

• Isinyathelo 1: Zama idemo — hlangabezana ne-live chat, i-bot ye-AI ne-inbox ye-omnichannel ekusetshenzisweni kwangempela
• Isinyathelo 2: Ingxoxo yokuqala — chaza iziteshi, usayizi wethimba, izidingo nohlelo
• Isinyathelo 3: Ukulungiselela — faka i-widget, akha isisekelo solwazi, dala ithimba, xhuma iziteshi
• Isinyathelo 4: Go-Live nokuqapha — lungiselela imibiko, hambisana namasonto okuqala, thuthukisa isisekelo solwazi njalo

Imibuzo evame ukubuzwa mayelana nesofthiwe ye-live chat