Iimpawu ze-Zentor App — i-chatbot ye-AI, i-Omnichannel nokuzenzekelisa

I-Chatbot ye-AI

Apha, I-chatbot ye-AI ye-Zentor App yamkela izicelo zabathengi ngokuzenzekelayo kwaye iziqhube — imini nobusuku, kuwo onke amajelo amathandathu alinganayo: Webchat, i-imeyile, WhatsApp, Telegram, SMS kunye nomnxeba nge-Zentor SIP-Voicebot.

• I-widget ye-webchat yewebhusayithi yakho (iyafakwa)
• I-imeyile, WhatsApp, Telegram, SMS kunye nomnxeba nge-Zentor SIP-Voicebot njengamajelo ongezelelweyo alinganayo
• Ayiphenduli imibuzo kuphela, kodwa ngokweqwalaselo iphinda yenze amanyathelo enkqubo — afana nokubhukisha amadinga okanye imibuzo yesimo
• Ukudibanisa imodeli ye-AI okuguquguqukayo: yasekuhlaleni okanye yangaphandle
• Unxibelelwano ngeelwimi ezininzi luyaqwalaselwa

→ Okungakumbi ngechatbot ye-AI

Ibhokisi le-Omnichannel

Apha, Ibhokisi le-Omnichannel iqokelela zonke izicelo zabathengi ezivela kwi-Webchat, i-imeyile, WhatsApp, Telegram, SMS kunye nomnxeba nge-Zentor SIP-Voicebot kujongano olunye olumanyeneyo — amajelo amathandathu alinganayo.

• Onke amajelo kujongano olunye olumanyeneyo lwe-inbox
• Unikezelo lweencoko nentsebenziswano yeqela
• Imbali epheleleyo yencoko kunxibelelwano ngalunye
• Amalungelo okufikelela asekelwe kwiindima (RBAC) kumsebenzi ngamnye

→ Okungakumbi nge-inbox ye-omnichannel

Isiseko solwazi

Apha, Isiseko solwazi yimemori ye-chatbot ye-AI.

• Ukulayisha iifayile, izinto ezenziwe ngesandla nokukhasa iwebhusayithi
• Ukukhangela kwe-vector nokukhangela kombhalo opheleleyo kudityanisiwe
• Ukulandelela umthombo kwimpendulo nganye ye-chatbot
• I-workflow yokuvunywa kwemixholo emitsha yolwazi

→ Okungakumbi ngesiseko solwazi

Ukudluliselwa kumntu / ukudluliselwa kwi-Live-Chat

Ngokusebenzisa Umsebenzi wokudluliselwa kumntu i-chatbot ye-AI idlulisela iincoko ngokungenamthungo kubasebenzi abangabantu.

• Isiqalisi se-Handover esizenzekelayo okanye sesandla
• Imbali epheleleyo yencoko yomsebenzi ozamkelayo
• Imithetho yokunyusela eqwalaselwayo kwijelo ngalinye
• Ukubuyiselwa kwibhot kunokwenzeka emva kokuba umsebenzi egqibile

→ Okungakumbi ngomsebenzi wokudluliselwa kumntu

Ukuzenzekelisa nge-n8n

I-Zentor App idibanisa i-n8n njengenqanaba lokuzenzekelisa.

• Ii-workflow ze-n8n eziqwalaselwa ngokukhululekileyo kwipakethi ye-Individuell
• Akukho mda wobugcisa kwinani lokuzenzekelisa
• Iziqalisi ngeenjongo zebhot, amadinga, ii-webhook
• I-Audit-Log kwi-workflow-run nganye

I-GDPR, ukhuseleko ne-hosting

I-Zentor App ihostwa kwi-EU. Kwipakethi Elungiselelweyo kukho inguqulelo epheleleyo ye-On-Premises.

• I-EU-Hosting, ihambelana ne-GDPR
• Ukhetho lwe-On-Premises kwipakethi ye-Individuell
• Iimodeli ze-AI zasekuhlaleni ngaphandle kokwabelana ngedatha nababoneleli bangaphandle
• Amalungelo okufikelela asekelwe kwiindima, i-Audit-Trail, ubethelo

Uyilo lwenkqubo lwe-Multi-Tenant

I-Zentor App iyilwe ukuba ibe Iqonga le-Multi-Tenant yenzelwe. Ii-arhente namashishini e-Enterprise anokuqhuba ii-tenant ezininzi ezahlulwe ngokupheleleyo.

• Ukwahlulwa ngokupheleleyo kwedatha phakathi kwee-tenant
• Uphawu olwahlukileyo, uqwalaselo olwahlukileyo kwi-tenant nganye
• Ulawulo olumaphakathi ngojongano lwe-Master-Admin
• I-tenant eyi-1 ibandakanyiwe kwiphakheji ye-Individuell, ii-tenant ezongezelelweyo nganye ngu-39 €/ngenyanga

→ Okungakumbi ngeqonga le-Multi-Tenant

Ukwenza iingxelo nohlalutyo

I-Zentor App inikezela ngezalathisi ezidityanisiweyo zokusebenza kwe-chatbot.

• Umthamo wezicelo nokwabiwa kwamajelo
• Izinga lokudluliselwa phezulu nezibalo-manani ze-Handover
• Umgangatho weempendulo nezicelo ezingasonjululwanga
• Uhlalutyo olunokukhutshwa lwamaqela