Izici ze-Zentor App — i-chatbot ye-AI, i-omnichannel lokwenza ngokuzenzakalelayo

I-chatbot ye-AI

Lapha, I-chatbot ye-AI ye-Zentor App yamukela izicelo zamakhasimende ngokuzenzakalelayo njalo iyazisebenza — emini lebusuku, kuzo zonke iziteshi eziyisithupha ezilezinga elilinganayo: ingxoxo yewebhu, i-imeyili, WhatsApp, Telegram, SMS lezocingo nge-Zentor SIP-Voicebot.

• I-widget ye-webchat yewebhusayithi yakho (ingafakwa)
• I-imeyili, i-WhatsApp, i-Telegram, i-SMS locingo nge-Zentor SIP-Voicebot njengamachaneli engeziweyo alinganayo
• Iphendula imibuzo kuphela, kodwa ngokuya ngokulungiswa yenza lezinyathelo zenqubo — njengokubhukha izikhathi ezimisiweyo kumbe imibuzo yesimo
• Ukuxhumana kwemodeli ye-AI okuguquguqukayo: endaweni kumbe yangaphandle
• Ukuxhumana ngezilimi ezinengi kuyalungiseleka

→ Okwengeziweyo nge-chatbot ye-AI

I-Inbox ye-omnichannel

Lapha, I-Inbox ye-omnichannel ihlanganisa zonke izicelo zamakhasimende ezivela kungxoxo yewebhu, i-imeyili, WhatsApp, Telegram, SMS lezocingo nge-Zentor SIP-Voicebot endaweni eyodwa yokusebenza — iziteshi eziyisithupha ezilezinga elilinganayo.

• Wonke amachaneli ku-interface yeInbox eyodwa
• Ukwabelwa kwezingxoxo lokusebenzisana kwethimu
• Umlando ophelele wezingxoxo ngokuxhumana ngakunye
• Amalungelo okufinyelela asekelwe ezindimeni (RBAC) ngesisebenzi ngasinye

→ Okwengeziweyo nge-Inbox ye-omnichannel

Isizinda solwazi

Lapha, Isizinda solwazi yinkumbulo ye-chatbot ye-AI.

• Ukulayisha amafayela, okufakwe ngesandla le-crawling yewebhusayithi
• Ukusesha nge-vector lokusesha ngombhalo ogcweleyo kuhlanganisiwe
• Ukulandelela imithombo ngempendulo ngayinye ye-chatbot
• I-workflow yokuvunywa kwezinto ezintsha zolwazi

→ Okunengi ngesizinda solwazi

Ukudluliselwa kumuntu / ukudluliselwa kwengxoxo ephilayo

Ngokusebenzisa Umsebenzi wokudluliselwa kumuntu (Handover) ichatbot ye-AI idlulisela izingxoxo kubasebenzi abangabantu ngaphandle kokuphazamiseka.

• Isiqalisi se-Handover esizenzakalelayo kumbe sesandla
• Umlando ophelele wengxoxo wesisebenzi esithatha
• Imithetho yokudluliselwa phezulu elungiseleleka ngechaneli ngalinye
• Ukubuyisela ebhothini kungenzeka emva kokuphothula kwesisebenzi

→ Okunengi ngomsebenzi wokudluliselwa kumuntu

Ukwenza ngokuzenzakalelayo nge-n8n

I-Zentor App ihlanganisa i-n8n njengesigaba sokwenza ngokuzenzakalelayo.

• Ama-workflow e-n8n ahlelwa ngokukhululekile kwiphakheji ye-Individuell
• Akukho mkhawulo wobuchwepheshe enanini lokwenza ngokuzenzakalelayo
• Ama-trigger nge-Bot-Intents, izikhathi ezimisiweyo, ama-webhook
• I-Audit-Log ngokusebenza ngakunye kwe-workflow

I-GDPR, ukuvikeleka lokuhlaliswa

I-Zentor App ihlaliswe e-EU. Kwiphakheji ye-Individuell kutholakala inguqulo ephelele ye-On-Premises.

• I-EU-Hosting, ehambelana le-GDPR
• Inketho ye-On-Premises kwiphakheji ye-Individuell
• Amamodeli e-AI endaweni ngaphandle kokudlulisela idatha kubanikezeli bangaphandle
• Amalungelo okufinyelela asekelwe ezindimeni, i-Audit-Trail, ukubethela

Ukwakhiwa kwe-Multi-Tenant

I-Zentor App yakhelwe njenge Iplatifomu ye-Multi-Tenant yaklanywa. Ama-ejensi lamabhizinisi amakhulu angasebenzisa abaqashi abanengi abehlukaniswe ngokupheleleyo.

• Ukwehlukaniswa okuphelele kwedatha phakathi kwabaqashi
• I-branding ehlukileyo, ukulungiselelwa okuhlukileyo kumqashi ngamunye
• Ukuphathwa maphakathi nge-interface ye-Master-Admin
• Umqashi o-1 uhlanganisiwe kwiphakheji ye-Individuell, abaqashi abengeziweyo ngo-39 €/inyanga ngamunye

→ Okwengeziweyo ngeplatifomu ye-Multi-Tenant

Ukubika lokuhlaziya

I-Zentor App inikeza izibalo eziqoqiweyo zokusebenza kwe-chatbot.

• Inani lezicelo lokusatshalaliswa ngamachaneli
• Izinga lokudluliselwa phezulu lezibalo ze-Handover
• Ikhwalithi yezimpendulo lezicelo ezingaxazululwanga
• Ukuhlaziywa okungathunyelwa ngaphandle kwamathimu