I-platform yechatbot yabaqashi abanengi (Multi-Tenant) — ukufakwa okukodwa, abaqashi abanengi

Cabanga ukuthi uyi-ejensi yedijithali ephatha izixazululo ze-chatbot zamakhasimende atshiyeneyo. Ngaphandle kwe-Multi-Tenancy, bekuzafanela usebenzise ukufakwa kweplatifomu okwehlukileyo ekhasimendeni ngalinye — ngayinye ilesevha yayo, ukunakekelwa kwayo lezibuyekezo zayo. Lokho kuyabiza, kudinga umzamo omkhulu njalo kunzima ukukwandisa.

I-Multi-Tenancy ixazulula lolu daba: Ukufakwa okukodwa kweZentor App kusebenzela wonke amakhasimende enu ngesikhathi esisodwa — ehlukaniswe ngokupheleleyo, ngalinye lilezilungiselelo zalo. Linakekela ingqalasizinda eyodwa, kodwa linike umqashi ngamunye indawo yakhe yechatbot eyehlukileyo.

Le modeli iqakathekile kuma-ejensi labanikezeli bezinsiza ze-chatbot, ezinkampanini ze-SaaS ezithengisa kabusha ukusebenza kwe-chatbot njengengxenye yokunikela kwazo, lakumaqembu amakhulu ezinkampani afuna ukusebenzisa izinkampani ezingaphansi kwawo ezinengi kumbe amabhrendi amanengi kuplatifomu eyodwa ehlanganyelwayo.

I-Multi-Tenancy yisimiso sokwakhiwa kwesofthiwe lapho isibonelo esisodwa sohlelo sisebenzela amaqembu abasebenzisi azimeleyo amanengi — abizwa ngokuthi ngabaqashi (Tenants) — ngesikhathi esisodwa. Umqashi ngamunye wehlukaniswe ngokupheleleyo kwabanye abaqashi: kaboni idatha yabanye abaqashi, kangeke athinte izilungiselelo zabanye abaqashi njalo usebenza endaweni yakhe evalelweyo.

Ukusebenzisa ingqalasizinda ndawonye kuthinta kuphela ungqimba lwezobuchwepheshe — amaseva, injini yesizinda sedatha, umqondo wohlelo. Ezingeni ledatha umqashi ngamunye uyindawo ehlukaniswe ngokupheleleyo. Kumsebenzisi wokucina i-platform izwakala njengokufakwa okwakhe yedwa — ngaphandle kokudinga ukusebenzisa ihadiwe ehlukileyo.

KuZentor App umqashi ngamunye uyinto ezimeleyo, ehlukaniswe ngokupheleleyo:

Umqashi ngamunye angaqhuba ukuxhumana kwakhe lamakhasimende ngobuntu bakhe obubonakalayo. Lokhu kuhlanganisa – kuya ngezilungiselelo – ibizo lakhe, ilogo yakhe, imibala yakhe, isiqubulo sakhe, imininingwane yakhe yokuxhumana, amalinki akhe kanye lebizo lomthumeli lekheli le-imeyili elinikwe yena ngokucacileyo.

Ingqalasizinda yezobuchwepheshe inganikezwa ngokuphakathi nguZentor App. Kodwa ukuxhumana lamakhasimende okucina kuhlala kunikwe ngokucacileyo umqashi okhangelayo. Umqashi usebenzisa kuphela imininingwane yophawu lomthumeli evunyelwe yena. Idatha, amabhokisi eposi kumbe ubuntu obubonakalayo babanye abaqashi akuthathwa.

I-Zentor App ihlukanisa izindlela ezimbili zokuxhumana:

• IZentor App kumqashi: Imininingwane yesivumelwano, ye-platform, yokuphepha, yephakheji leyokubhadalisa ithunyelwa ngophawu lweZentor App.
• Umqashi kumakhasimende akhe okucina: Ama-imeyili ezikhathi ezimisiweyo, ezicelo, okufonelwa futhi lawesevisi asebenzisa uphawu lobuntu bomthumeli obunikwe umqashi okhangelayo.

Ngalokho kuhlala kucacile ukuthi ngubani umthumeli womlayezo ngokomsebenzi.

I-Role-Based Access Control (RBAC) yenza kube lokwenzeka ukunika abasebenzisi ngaphakathi komqashi amalungelo acacileyo — kuya ngendima yabo ethimini. Umsebenzi wesevisi yamakhasimende ubona izingxoxo njalo angaphendula. Umkhokheli wethimu ubona lemibiko lokuqaphela. Umphathi uhlela amachaneli lesizinda solwazi. U-Superadmin uphatha yonke i-platform.

I-RBAC itholakala njengemojuli yesengezo ephakhejini le-Individuell njalo iqinisekisa ukuthi abasebenzisi bafinyelela kuphela idatha lemisebenzi edingekayo endimeni yabo. Lokhu kuvumelana lesimiso sokunikwa amalungelo amancane kakhulu — isimiso esiqakathekileyo kukho kokubili i-DSGVO lokuphepha kwe-IT jikelele.

Kuma-ejensi aphatha abaqashi abangamakhasimende abanengi, i-RBAC itsho lokhu: Abasebenzi bekhasimende bomqashi oyedwa kabalakho ukufinyelela idatha yabanye abaqashi — lanxa besebenza ngokwezobuchwepheshe ku-platform efanayo.

IZentor App ihlanganisa ukuphathwa kweziphakamiso zentengo, amaphakheji, okubhaliselweyo lamalungelo okufinyelela lokusetshenzwa kwenkokhelo okuhlanganisiweyo. Izinsiza ezenziwe ngokuqondileyo ziqala zihlanganiswe njengesiphakamiso sentengo njalo zivunywe yikhasimende. Kuphela ngemva kwalokho kulandela isinyathelo sokubhadala.

Ukuphathwa kwamaphakheji, amanani, izikhathi zesivumelwano, ukuvunyelwa lamalungelo okufinyelela kwenzelwa ngaphakathi kweZentor App. I-PayPal isetshenziswa ukusetshenzwa kwenkokhelo okusekelwayo. Ngalokho isiphakamiso sentengo, inkokhelo, isimo sesivumelwano lokungena ku-platform kuhlala kuxhumene ngendlela elandelekayo.

Ama-ejensi anikela ngama-chatbot e-AI njengensiza avame ukuhlangana lenkinga yokuthi kumele akhe indawo yobuchwepheshe eyehlukileyo ekhasimendeni ngalinye. Lokhu kudla izinsiza njalo kwenza kube nzima ukwandisa imodeli yebhizinisi.

NgeZentor App njenge-platform yabaqashi abanengi (Multi-Tenant) liphatha wonke amakhasimende enu endaweni eyodwa ephakathi. Ikhasimende ngalinye lithola ichatbot yalo ehlelwe ngokupheleleyo, isizinda solwazi salo lamachaneli alo — kanti lina njenge-ejensi ligcina ukubona lokulawula bonke abaqashi.

Izibuyekezo, imisebenzi emitsha lama-patch okuphepha kufakwa kanye kuphela ezingeni le-platform njalo kusiza bonke abaqashi ngokuzenzakalelayo. Lokhu kutsho ukuthi: Umsebenzi omncane wokuqhuba kini — lomkhiqizo ohambelanayo, osesikhathini kumakhasimende enu.

IZentor App ikhula lebhizinisi lenu. Liqala ngabaqashi abalutshwana lengqalasizinda elinganiselweyo — njalo landise nxa inani lamakhasimende enu likhula. Ukwakhiwa kwe-platform kuhlelelwe ukukhula kusukela ekuqaleni: Abaqashi abatsha bangengezwa ngaphandle kokuntshintsha ingqalasizinda.

Uhlelo lwe-Starter luvumela izinyathelo zokuqala lechatbot yewebhusayithi eyodwa. Iphakheji le-Individuell lengeza ngokuhlela okukhululekileyo wonke amachaneli ayisithupha asebenza ngqo (Webchat, i-imeyili, WhatsApp, Telegram, SMS, ezocingo nge-Zentor SIP-Voicebot), ama-workflow e-n8n, i-RBAC, imojuli yekhalenda, ukwenza okuzenzakalelayo okwandisiweyo, izinqubo ezinengi, abaqashi abangandiswa ngokuthanda (ngu-39 €/ngenyanga ngamunye) labasebenzisi abangu-10 abafakiweyo (bangandiswa ngesicelo) kanye lokukhetha kwe-On-Premises le-SSO — isisekelo esifaneleyo kuma-ejensi alabaqashi abandayo lenani lezicelo eliphezulu.

Usulungele iplatifomu yakho ye-chatbot na?

Khuluma lathi ngokuthi i-Zentor App njengeplatifomu ye-Multi-Tenant ingasekela njani imodeli yakho ye-ejensi kumbe ye-SaaS.

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