Ipulatifomu ye-chatbot ye-multi-tenant — ukufakwa okukodwa, ama-tenant amaningi

Cabanga ukuthi uyi-ejensi yedijithali ephatha izixazululo ze-chatbot zamakhasimende ahlukene. Ngaphandle kwe-Multi-Tenancy, bekuzodingeka usebenzise isibonelo senkundla esehlukile kwikhasimende ngalinye — neseva yayo, ukunakekelwa kwayo, izibuyekezo zayo. Lokho kuyabiza, kudinga umzamo futhi kunzima ukukukhulisa.

I-Multi-Tenancy ixazulula le nkinga: ukufakwa okukodwa kwe-Zentor App kusebenzela onke amakhasimende akho ngesikhathi esisodwa — ehlukaniswe ngokuphelele omunye komunye, ngalinye linokulungiselelwa kwalo. Unakekela ingqalasizinda eyodwa, kodwa unikeza i-tenant ngayinye indawo yayo ye-chatbot ngokwezifiso.

Le modeli ibalulekile kuma-ejensi nakubahlinzeki bezinsizakalo ze-chatbot, ezinkampanini ze-SaaS ezithengisa kabusha umsebenzi we-chatbot njengengxenye yalokho ezikunikezayo, nasemaqenjini amakhulu ezinkampani afuna ukusebenzisa izinkampani ezingaphansi kwawo noma amabhrendi amaningana epulatifomu eyodwa ehlanganyelwe.

I-Multi-Tenancy iyisimiso sesakhiwo sesofthiwe lapho isibonelo esisodwa sohlelo sisebenzela amaqembu amaningi azimele abasebenzisi — okuthiwa ama-tenant — ngesikhathi esisodwa. I-tenant ngayinye ihlukaniswe ngokuphelele kwamanye ama-tenant: ayiboni idatha yamanye ama-tenant, ayikwazi ukuthinta ukulungiselelwa kwamanye ama-tenant futhi isebenza endaweni yayo evaliwe.

Ukwabelana ngengqalasizinda kuthinta ungqimba lobuchwepheshe kuphela — amaseva, injini yedathabhesi, ingqondo yohlelo. Ezingeni ledatha, i-tenant ngayinye iyindawo ehlukaniswe ngokuphelele. Kumsebenzisi wokugcina inkundla izwakala njengokufakwa okunikele — ngaphandle kokuthi kuqhutshwe i-hardware ehlukile.

Ku-Zentor App, i-tenant ngayinye iyinhlangano ezimele, ehlukaniswe ngokuphelele:

I-tenant ngayinye ingaqhuba ukuxhumana kwayo namakhasimende ngobunikazi bayo obubonakalayo. Lokhu kuhlanganisa — kuya ngokulungiselelwa — igama layo, ilogo yayo, imibala yayo, isiqubulo sayo, imininingwane yayo yokuxhumana, izixhumanisi zayo kanye negama layo lomthumeli nekheli le-imeyili elabelwe ngokusobala.

Ingqalasizinda yobuchwepheshe inganikezwa endaweni eyodwa yi-Zentor App. Nokho ukuxhumana namakhasimende okugcina kuhlala kwabelwe ngokucacile ku-tenant ngayinye. I-tenant isebenzisa kuphela idatha yophawu neyomthumeli egunyazelwe yona. Idatha, amabhokisi eposi noma ubunikazi obubonakalayo bamanye ama-tenant akuthathwa.

IZentor App ihlukanisa izinhlangothi ezimbili zokuxhumana:

• I-Zentor App ku-tenant: Imininingwane yenkontileka, yenkundla, yokuphepha, yephakheji neyokukhokhisa ithunyelwa ngophawu lwe-Zentor App.
• I-tenant kumakhasimende ayo okugcina: Ama-imeyili ezikhathi zokubonana, ezicelo, okushayelwa emuva nawesevisi asebenzisa uphawu nobunikazi bomthumeli obabelwe be-tenant ngayinye.

Ngale ndlela kuhlala kubonakala ngokucacile ukuthi ubani umthumeli ochwepheshile womlayezo.

I-Role-Based Access Control (RBAC) yenza kube nokwenzeka ukwabela abasebenzisi ngaphakathi kwe-tenant amalungelo acophelelayo — kuya ngendima yabo eqenjini. Umsebenzi wesevisi yamakhasimende ubona izingxoxo futhi angaphendula. Umholi weqembu uphinde abone imibiko nokuqapha. Umlawuli ulungiselela iziteshi nesisekelo solwazi. I-superadmin iphatha yonke inkundla.

I-RBAC itholakala njengemojula eyengeziwe kuphakheji ethi Ngokwezifiso futhi iqinisekisa ukuthi abasebenzisi bangafinyelela kuphela kudatha nemisebenzi edingekayo endimeni yabo. Lokhu kuhambisana nomgomo wamalungelo amancane kakhulu ekunikezeni amalungelo — umgomo obalulekile kokubili ku-GDPR nasekuvikelekeni kwe-IT jikelele.

Kuma-ejensi aphatha ama-tenant amaningi amakhasimende, i-RBAC iphinde isho: abasebenzi bekhasimende be-tenant eyodwa abanakho ukufinyelela kudatha yamanye ama-tenant — ngisho noma besebenza ngokobuchwepheshe enkundleni efanayo.

I-Zentor App ixhuma ukuphathwa kweziphakamiso, amaphakheji, ukubhalisela namalungelo okufinyelela nokucubungula izinkokhelo okuhlanganisiwe. Izinsiza ngokwezifiso ziqala zihlanganiswe njengesiphakamiso futhi zigunyazwe yikhasimende. Kuphela ngemva kwalokho kulandela isinyathelo sokukhokha.

Ukuphathwa kochwepheshe kwamaphakheji, amanani, izikhathi zenkontileka, ukugunyazwa namalungelo okufinyelela kwenzeka ngaphakathi kwe-Zentor App. I-PayPal isetshenziselwa ukucubungula izinkokhelo okusekelwayo. Ngale ndlela isiphakamiso, inkokhelo, isimo senkontileka nokufinyelela enkundleni kuhlala kuxhumene ngendlela elandelekayo.

Ama-ejensi anikeza ama-AI-chatbot njengensizakalo avame ukubhekana nenkinga yokuthi kufanele akhe indawo yobuchwepheshe ehlukile ekhasimendeni ngalinye. Lokhu kubopha izinsiza futhi kwenze kube nzima ukukhulisa imodeli yebhizinisi.

Nge-Zentor App njengenkundla ye-Multi-Tenant uphatha onke amakhasimende akho endaweni eyodwa. Ikhasimende ngalinye lithola i-chatbot yalo elungiselelwe ngokuphelele, isisekelo salo solwazi neziteshi zalo — kuyilapho wena njenge-ejensi uhlala unombono ophelele nokulawula kuwo wonke ama-tenant.

Izibuyekezo, izici ezintsha nama-patch okuphepha kufakwa kanye ezingeni lenkundla futhi kuzuzisa ngokuzenzakalelayo onke ama-tenant. Lokhu kusho: umzamo omncane wokusebenza kuwe — nomkhiqizo ohambisanayo, wesikhathi samanje wamakhasimende akho.

I-Zentor App ikhula nebhizinisi lakho. Uqala ngama-tenant ambalwa nengqalasizinda elawulekayo — bese ukhula phezulu lapho isisekelo samakhasimende akho sikhula. Isakhiwo senkundla senzelwe ukukhula kusukela ekuqaleni: ama-tenant amasha angengezwa ngaphandle kwezinguquko engqalasizindeni.

Uhlelo lwe-Starter luvumela izinyathelo zokuqala nge-chatbot yewebhusayithi eyodwa. Iphakheji ye-Individuell inweba ngokukhululekile kuzo zonke iziteshi eziyisithupha ezisebenzayo (i-Webchat, i-imeyili, i-WhatsApp, i-Telegram, i-SMS, ucingo nge-Zentor SIP-Voicebot), ama-workflow e-n8n, i-RBAC, imojula yekhalenda, ukwenza ngokuzenzakalelayo okwandisiwe, izinqubo eziningi, ama-tenant anwebeka ngokukhululekile (ngo-39 € ngenyanga lilinye) nabasebenzisi abangu-10 abafakiwe (banganwetshwa ngesicelo) kanye nenketho ye-On-Premises ne-SSO — isisekelo esifanele sama-ejensi anenani elikhulayo lama-tenant nevolumu ephezulu yezicelo.

Usulungele ipulatifomu yakho ye-chatbot?

Khuluma nathi ngokuthi iZentor App njengepulatifomu ye-multi-tenant ingayisekela kanjani imodeli yakho ye-ejensi noma ye-SaaS.

Okwengeziwe eSikhungweni Sosizo