Inkundla ye-AI-Chatbot yama-ejensi — Multi-Tenant, White-Label, enwebekayo
I-Zentor App yenza ama-ejensi akwazi ukuphatha ama-AI-chatbot amakhasimende amaningi enkundleni eyodwa — ngokuhlukaniswa okuphelele kwama-tenant kanye ne-RBAC.
Inkinga yama-ejensi nama-chatbot e-AI
Ama-ejensi asebenzisa ama-AI-chatbot amakhasimende awo abhekana nenselelo ekhethekile: ikhasimende ngalinye lidinga ukulungiselelwa kwalo, okuqukethwe kwalo kanye nokuxhumana kweziteshi zalo — kodwa amasistimu ahlukene ekhasimende ngalinye asho umthwalo wokusebenza okhula ngokushesha okukhulu.
Izixazululo ezikhona ze-AI-chatbot zakhelwe umkhiqizo owodwa (isistimu eyodwa ekhasimende ngalinye) noma azinikezi ukuhlukaniswa kwedatha kwangempela phakathi kwama-tenant. Lokhu kuphoqa ama-ejensi ukuthi ayekethise ekuphepheni noma ekusebenzeni kahle.
I-Zentor App ixazulula le nkinga ngesakhiwo esakhelwe kusukela ekuqaleni njengenkundla ye-Multi-Tenant: wonke amakhasimende esibonelweni esisodwa — ahlukaniswe ngokuphelele, alungiselelwa ngamunye, aphathwa endaweni eyodwa.
Nge-Zentor App uphatha noma yimaphi ama-tenant amakhasimende ngendawo eyodwa yokuphatha — i-tenant engu-1 ifakiwe kuphakheji ye-Individuell, amanye ama-tenant angengezwa ngo-39 € ngenyanga lilinye, ngaphandle komkhawulo wenani lilonke. I-tenant ngayinye ithola i-AI-chatbot yayo, isisekelo solwazi sayo, ukuxhumana kweziteshi zayo kanye nama-akhawunti abasebenzisi ayo — ihlukaniswe ngokuphelele ku-tenant elandelayo.
Lokhu kusho ukuthi: akukho ukuphindwa kwekhodi, ayikho ingqalasizinda ehlukile ekhasimende ngalinye, akukho ukushintsha phakathi kwamasistimu ahlukene. Ulungiselela inkundla kanye bese ukhula ngokwengeza ama-tenant amasha.
Ukuhlukaniswa kwama-tenant ku-Zentor App akukona nje okunengqondo, kodwa kwenziwe ngokuphelele ngokobuchwepheshe. Ukulungiselelwa kwe-chatbot, umlando wezingxoxo, okuqukethwe kwesisekelo solwazi, ama-akhawunti abasebenzisi kanye nokuxhumana kweziteshi kuhlukaniswe nge-tenant ngayinye — ngisho nangengqalasizinda eyabelwana ngayo.
Ayikho i-tenant enokufinyelela kudatha ye-tenant enye — lokhu akusona isinketho sokulungiselela, kodwa kuyisisekelo sesakhiwo se-Zentor App. Lokhu kuhlangabezana nezidingo zama-ejensi okufanele aqinisekise ukuhambisana ne-DSGVO nokuphepha kwedatha kumakhasimende awo.
Ama-ejensi angaphatha izixazululo zamakhasimende amaningi ngendlela ehlelekile futhi alungiselele ububanzi bemisebenzi ngokwehlukana. Izinqubo zokukhokha nokubhalisela ziphathwa ngokuhlanganiswa kwe-PayPal okuxhunywe njengamanje.
I-tenant ngayinye yekhasimende ibhaliswa ngokwehlukana — iziphakamiso, ukugunyazwa kanye nokukhokhisa kwenzeka ngaphakathi kwezinqubo ze-Zentor ezihleliwe. Imininingwane yokulungiselela ukukhokhisa ngokwe-tenant ixoxwa ngaphansi kwephakheji ye-Individuell.
Nge-RBAC (Role-Based Access Control) ungalawula ngokunembile ku-tenant ngayinye ukuthi ubani ongafinyelela kuyiphi imisebenzi nedatha. Ama-ejensi angakha ama-akhawunti abasebenzisi aqondene ne-tenant futhi alungiselele izimvume zawo ngokucophelela.
Ikhasimende lakho lithola ukufinyelela kuphela ku-tenant yalo — ngezindima ozichazayo. Ngale ndlela ikhasimende lingakwazi, isibonelo, ukunakekela isisekelo solwazi salo ngokwalo, ngaphandle kokufinyelela ekulungiselelweni kobuchwepheshe, kudatha yokukhokhisa noma kwamanye ama-tenant.
Ama-ejensi avame ukuba nomthwalo kumakhasimende awo wokuhambisana nezidingo zomthetho wokuvikelwa kwedatha. I-Zentor App inikeza izisekelo zalokho: ukusingathwa kwe-EU, ukuhambisana ne-DSGVO kanye ne-audit trail ephelele kusukela kuphakheji ye-Individuell.
I-audit trail irekhoda zonke izenzo ezibalulekile zokuphepha ngaphakathi kwesibonelo se-tenant — ukungena kwabasebenzisi, izinguquko zokulungiselelwa, ukufinyelela kwedatha. Lokhu kwenza ama-ejensi akwazi ukunikeza amakhasimende awo neziphathimandla ubufakazi bezinqubo ezihambisana nokuvikelwa kwedatha.
Zonke iziteshi — zawo wonke ama-tenant amakhasimende
I-tenant ngayinye yekhasimende ingavula iziteshi eziyifanele — ngokuzimela, ngokulungiselelwa kwayo.
I-Webchat
I-widget engafakwa kuwebhusayithi yekhasimende — ingalungiselelwa ngomklamo nophawu lwe-tenant ngalinye.
Ukuxhumana kwe-WhatsApp Business API nge-tenant ngayinye — kuhlanganise nenombolo yocingo ehlukile nokulungiselelwa.
I-Imeyili
Ama-imeyili angenayo acutshungulwa yi-chatbot — ngebhokisi leposi elilodwa nomzila we-tenant ngayinye.
SMS, Telegram nocingo
Ezinye iziteshi ezilinganayo ngokwesidingo, ezilungiselelwa nge-tenant ngayinye, ziphathwa nge-Omnichannel-Inbox eyodwa — kuhlanganise nocingo nge-Zentor SIP-Voicebot.
Imibuzo evame ukubuzwa ngama-ejensi
Ngingawaphatha yini amakhasimende amaningi ngeZentor App njenge-ejensi?
Yebo. I-Zentor App yakhelwe kusukela ekuqaleni njengenkundla ye-Multi-Tenant. Ikhasimende ngalinye lithola i-tenant yalo enedatha ehlukanisiwe, ukusetha kwe-chatbot kwalo, isisekelo solwazi salo kanye nokuxhumana kweziteshi zalo. Wena njenge-ejensi uphatha onke ama-tenant ngendawo eyodwa yokuphatha — ngaphandle kokushintsha phakathi kwamasistimu ahlukene.
Ukukhokhisa kuhlelwa kanjani kuma-tenant amaningi?
Ama-ejensi angaphatha izixazululo zamakhasimende amaningi ngendlela ehlelekile futhi alungiselele ububanzi bemisebenzi ngokwehlukana. Izinqubo zokukhokha nokubhalisela ziphathwa ngokuhlanganiswa kwe-PayPal okuxhunywe njengamanje. Imininingwane yokulungiselela ukukhokhisa ngokwe-tenant sixoxa ngayo ngaphansi kwephakheji ye-Individuell.
Ingabe amakhasimende ami ayabonana idatha yawo?
Cha. Ukuhlukaniswa kwama-tenant kwenziwe ngokuphelele ngokobuchwepheshe. Ukulungiselelwa kwe-chatbot, umlando wezingxoxo, okuqukethwe kwesisekelo solwazi, ama-akhawunti abasebenzisi kanye nokuxhumana kweziteshi kuhlukaniswe nge-tenant ngayinye. Ngisho nangengqalasizinda eyabelwana ngayo, ayikho i-tenant enokufinyelela kudatha ye-tenant enye — lokhu kuyisidingo esiyinhloko somklamo we-Zentor App.
Ngingawanika yini amakhasimende ami ukufinyelela kwawo ekuphathweni?
Yebo. Nge-RBAC (Role-Based Access Control) ungakha ama-akhawunti abasebenzisi aqondene ne-tenant ngayinye futhi ulawule izimvume ngokunembile. Ikhasimende lakho lithola ukufinyelela kuphela ku-tenant yalo — ngezindima ozichazayo. Ngale ndlela amakhasimende angakwazi, isibonelo, ukunakekela isisekelo solwazi sawo ngokwawo, ngaphandle kokufinyelela ekulungiselelweni kobuchwepheshe noma kwamanye ama-tenant.
Ingabe iZentor App iyakwazi ukusebenza njenge-white-label?
I-Zentor App isekela uphawu oluqondene ne-tenant: i-tenant ngayinye ingalungiselelwa ngemibala yayo, ilogo kanye nokubukeka kwe-chatbot. I-widget ye-Webchat ivela ngokubukeka kwekhasimende ngalinye. Imininingwane ngezinketho ezengeziwe ze-White-Label — njengokusebenzisa isizinda sakho noma izindawo zabasebenzisi ezilungiswe ngokuphelele — sizicacisa ngaphansi kwephakheji ye-Individuell.
Qala neZentor App njenge-ejensi
Phatha onke ama-tenant amakhasimende akho enkundleni eyodwa — enwebekayo, ehambisana ne-DSGVO, futhi enokukhokhisa okuhlanganisiwe.