I-chatbot ye-AI yezindawo zokudayisa izimoto —
kusukela ekuxhumaneni kokuqala kuya esikhathini sokubonana sokuthengisa
Abathakazelayo baxhumana mayelana nezimoto ezintsha, ezisetshenzisiwe, ukuhlola ngokushayela nokuthatha imoto endala njengengxenye yenkokhelo — nge-Webchat, i-WhatsApp, i-Telegram, i-SMS noma i-imeyili, ngisho kusihlwa nangezimpelasonto. I-Zentor App yamukela isicelo, ibone isidingo, ihlole futhi ibhuke izikhathi zokubonana ezifanele, iziqinisekise, ikhumbuze ngesikhathi futhi ilungiselele udaba eqenjini lakho lokuthengisa — uma kunentshisekelo ecacile yokuthenga, idlulisela kumthengisi obhekele ngokudluliselwa kumuntu.
Nansi indlela isicelo semoto esihamba ngayo kuwe
Kuya ngokulungiselelwa namasistimu axhunyiwe, i-Zentor App iqhuba isicelo semoto njengenqubo echaziwe kuze kube yingxoxo yokuthengisa elungisiwe:
Qoqa idatha yemoto neyekhasimende
Nge-Webchat, i-WhatsApp noma i-imeyili, i-Zentor App yamukela isicelo futhi iqoqe intshisekelo yemoto kanye nemininingwane yokuxhumana yothakazelayo.
Bona udaba
IZentor App ibona ukuthi kungabe kuyintshisekelo emotweni entsha, emotweni esetshenzisiwe, ukushayela kokuzama noma ukunikela ngemoto ekhona njengengxenye yokukhokha.
Hlola isikhathi sokubonana
Ezidingweni eziphathelene nesikhathi sokubonana, ukutholakala kwezikhathi zokubonana ezifanele kuhlolwa emojuleni yezikhathi zokubonana (imojula eyengeziwe kuphakheji ye-Individuell).
Bhuka isikhathi sokubonana
Kubhukwa isikhathi sokubonana esifanele, ngaphandle kokudinga isevisi yekhalenda yangaphandle.
Qinisekisa isikhathi sokubonana
Onentshisekelo uthola isiqinisekiso esizenzakalelayo sesikhathi sokubonana esibhukiwe.
Khumbuza ngesikhathi
Ngaphambi kwesikhathi sokubonana, i-Zentor App ithumela isikhumbuzo ukuze kuncishiswe izikhathi zokubonana ezingafezwanga.
Lungiselela ithimba lokuthengisa udaba
Yonke imininingwane eqoqiwe ilungile ngendlela ehlelekile ku-Inbox ye-Zentor App. Uma kunentshisekelo ecacile yokuthenga, i-Zentor App idlulisela udaba kanye nomlando wengxoxo kumthengisi obhekele.
Indlela iZentor App esekela ngayo indawo yakho yokudayisa izimoto
Phendula izicelo zezimoto ezintsha nezisetshenzisiwe
Imibuzo ejwayelekile ngamamodeli, amazinga emishini nezici zokusebenza i-Zentor App iyiphendula isebenzisa isisekelo sakho solwazi — ngaphandle kokuqamba amanani esikhathi sangempela. Emibuzweni ethile yokutholakala, kudluliselwa eqenjini lakho.
Qoqa ukushayela kokuzama nokunikela ngemoto endala ngendlela ehlelekile
Intshisekelo yemoto, isikhathi sokubonana esifiswayo, imininingwane yokuxhumana nesifiso sokunikela ngemoto endala kuyabuzwa ngendlela ehlelekile futhi kunikezwe njengerekhodi ku-inbox yeZentor App — umthengisi wakho uqala esezilungiselele.
Dlulisela intshisekelo yokuxhaswa ngezimali
I-Zentor App ibona izicelo zezimali zokubolekwa futhi izidlulisele kumeluleki wezimali obhekele ngokudluliselwa kumuntu — nomlando ophelele wengxoxo.
Hlola, bhuka, qinisekisa futhi ukhumbuze ngezikhathi zokubonana
Imojula yezikhathi zokubonana (njengemojula eyengeziwe kuphakheji ye-Individuell) ihlola ukutholakala, ibhuke isikhathi sokubonana, isiqinisekise futhi ikhumbuze othakazelayo ngesikhathi — ngaphandle kwensizakalo yekhalenda yangaphandle.
Ukudluliselwa kumthengisi
Uma kukhona intshisekelo ecacile yokuthenga noma kudingeka iseluleko esiqondene nawe, iZentor App idlulisela ngokushelelayo ethimbeni lakho. Umthengisi ubona ingxoxo yangaphambilini futhi angangena ngaphandle kokulahlekelwa ulwazi.
WhatsApp, Webchat, Telegram, SMS, i-imeyili nocingo ku-inbox eyodwa
Zonke iziteshi eziyisithupha ezisebenzayo — i-WhatsApp, i-Webchat, i-Telegram, i-SMS, i-imeyili nocingo nge-Zentor SIP-Voicebot — zihlangana ngokulinganayo ku-Omnichannel-Inbox ye-Zentor App. Akukho kushintsha ibhokisi leposi, akukho kuxhumana okulahlekayo — zonke izicelo endaweni eyodwa.
Izicelo ezimbalwa eziphuthelwayo ngaphandle kwamahora okuvula
Ingxenye enkulu yezicelo zezimoto ifika kusihlwa, ngezimpelasonto noma ngaphandle kwamahora okuvula endawo yakho yokuthengisa izimoto — kaningi ingaphendulwa kuze kube yilapho intshisekelo isiphelile. Amahora okuvula, imininingwane yendawo nemibuzo ejwayelekile yezimoto i-Zentor App iyiphendula ngokuzenzakalelayo ubusuku nemini. Ngale ndlela iqembu lakho lokuthengisa lithola ngokushesha idatha ephelele kakhudlwana yabathakazelayo futhi lingabela ngokushesha izikhathi zokubonana zokuhlola ngokushayela nezokwelulekwa. Lokhu kusebenza ngokufanayo nocingo nge-Zentor SIP-Voicebot njengesiteshi esilinganayo.
Imibuzo evamile
Ingabe i-chatbot ingaphendula izicelo ngezimoto?
Yebo. Ugcwalisa isisekelo solwazi se-Zentor App ngemininingwane ejwayelekile ngezigaba zezimoto zakho, amazinga okuhlomisa nezici zokusebenza. I-Zentor App iphendula izicelo ezivamile ngalokho ubusuku nemini, kungakhathaliseki ukuthi kungemoto entsha noma esetshenzisiwe. Idatha yesitoko yesikhathi sangempela noma amanani amanje akuqanjwa — kule mibuzo kudluliselwa eqenjini lakho.
Isicelo sokuhlola imoto ngokuyishayela noma sokuthenga sihamba kanjani kusukela emlayezweni wokuqala kuya esikhathini sokubonana?
I-Zentor App iqala iqoqe idatha yemoto nemininingwane yokuxhumana yothakazelayo futhi ibone isidingo — ukuthenga imoto entsha, ukuthenga imoto esetshenzisiwe, ukuhlola ngokushayela noma ukuthatha imoto endala njengengxenye yenkokhelo. Bese kuhlolwa ukutholakala kwezikhathi zokubonana ezifanele, kubhukwe isikhathi sokubonana, kuthunyelwe isiqinisekiso futhi kukhunjuzwe ngokuzenzakalelayo ngaphambi kwesikhathi sokubonana. Lonke udaba lunikezwa eqenjini lakho lokuthengisa lubhaliwe.
Intshisekelo yokuxhaswa ngezimali neyokunikela ngemoto endala iqoqwa kanjani?
I-Zentor App ibona izicelo zezimali nezifiso zokunikela ngemoto endala njengengxenye yenkokhelo, futhi ibuze imininingwane edingekayo ngendlela ehlelekile. Uma kukhona intshisekelo ecacile yokuthenga, i-Zentor App idlulisela udaba ngokudluliselwa kumuntu kumthengisi obhekele noma kumeluleki wezimali — kanye nomlando ophelele wengxoxo.
Uyini umehluko uma kuqhathaniswa nokudluliselwa kumthengisi?
Lapho kudluliselwa kumuntu, i-Zentor App idlulisela ingxoxo eqhubekayo kanye nomlando wayo kumsebenzi weqembu lakho. Umthengisi uyithatha njalo lapho kunentshisekelo ecacile yokuthenga noma udaba ludinga ukwelulekwa ngokwezifiso. Umthengisi ubona konke ikhasimende elikubhale ngaphambili futhi angaqhubeka ngaphandle kokuphazamiseka — ngaphandle kokuthi othakazelayo kudingeke aziphinde.
Yiziphi iziteshi i-Zentor App ezisekelayo kubathengisi bezimoto?
I-Zentor App ihlanganisa iziteshi eziyisithupha ezilinganayo — i-Webchat (kuwebhusayithi yakho), i-WhatsApp, i-Telegram, i-SMS, i-imeyili nocingo nge-Zentor SIP-Voicebot — ku-Omnichannel-Inbox eyodwa. Abathakazelayo bakhetha isiteshi abasithandayo — yonke imilayezo ihlangana kuwe endaweni eyodwa.
Ingabe iZentor App iyazamukela nezingcingo zendawo yethu yokudayisa izimoto?
Ucingo lungengezwa nge-Zentor SIP-Voicebot; inombolo yocingo nokuxhumana okufanele kwe-SIP/PSTN kunikezwa yiZentor njengengxenye yokusetha okwenzelwe wena.
Ingabe iZentor App ingahlola, ibhuke futhi ikhumbuze ngezikhathi zokubonana zokuthengisa?
Yebo. Imojula yezikhathi zokubonana (njengemojula eyengeziwe kuphakheji ye-Individuell) ihlola ukutholakala kwezikhathi zokubonana ezifanele, ibhuke isikhathi sokubonana, ithumele isiqinisekiso futhi ikhumbuze othakazelayo ngokuzenzakalelayo ngaphambi kwesikhathi sokubonana. Isidingo nentshisekelo yemoto kuqoqwa kusengaphambili, ukuze iqembu lakho lokuthengisa lingene engxoxweni selilungiselelwe kahle. Akudingeki nsizakalo yekhalenda yangaphandle.
Ingabe i-Zentor App ihambisana ne-DSGVO ekucubunguleni idatha yamakhasimende ekuhwebeni ngezimoto?
Yebo. I-Zentor App ingasebenza ku-EU noma njengokufakwa kwe-On-Premises. Ngalokho uhlangabezana nezimfuneko ze-DSGVO. Idatha yamakhasimende evela ezicelweni zezimoto ihlala engqalasizindeni yakho elawulwayo.
Singaqala kanjani kancane bese siyandisa iZentor App kamuva?
Abathengisi bezimoto abaningi baqala nge-Webchat ne-imeyili ukuphendula izicelo zezimoto bese bandisa nge-WhatsApp nemojula yezikhathi zokubonana zokuhlola ngokushayela. Njengoba wonke amamojula elungiselelwa ngokuzimela, ububanzi bungashintshwa nganoma yisiphi isikhathi ukuze buhambisane nezidingo zangempela zeqembu lakho lokuthengisa. Ucingo nalo luyatholakala nge-Zentor SIP-Voicebot — lulingana nezinye iziteshi.
Impumelelo yeZentor App endaweni yokudayisa izimoto ingalinganiswa kanjani?
Ku-Inbox ye-Zentor App ubona, phakathi kokunye, inani nesikhathi sezicelo ezingenayo, ingxenye yezicelo eziphendulwe ngokuzenzakalelayo, inani lezikhathi zokubonana zokuhlola ngokushayela nezokuthengisa ezihlungiwe kanye nezinga lokudluliselwa kumuntu eqenjini lakho lokuthengisa. Ngale ndlela kungabonakala ukuthi zingaki izicelo ngaphandle kwamahora okuvula ebezingasala zingaphenduliwe.
IZentor App ibiza malini endaweni yokudayisa izimoto?
Ngaphandle kwe-demo yamahhala, i-Zentor App inikeza amaphakheji amabili anenani: i-Starter ne-Individuell. Iphakheji ye-Starter iqukethe i-AI-chatbot ne-Webchat yesizinda esisodwa. Kubathengisi bezimoto abanokuxhumana namakhasimende okusebenzayo ngeziteshi eziningi, i-WhatsApp, i-SMS, ucingo nge-Zentor SIP-Voicebot, ama-workflow e-n8n nemojula yokubhuka kungalungiselelwa njengamamojula akhethwa ngokukhululekile kuphakheji ye-Individuell. Amanani amanje uwathola ekhasini lamanani.
Qala kancane, wandise ngenhloso, ulinganise impumelelo
Qala kancane
Iningi labathengisi bezimoto liqala nge-Webchat ne-imeyili ukuze liphendule ngokuzenzakalelayo izicelo zezimoto — ngomzamo olawulekayo futhi ngaphandle kokungenela kumasistimu akhona.
Yandisa ngenhloso
I-WhatsApp, i-Telegram, i-SMS nemojula yezikhathi zokubonana zokuhlola ngokushayela kungengezwa njengamamojula akhethwa ngokukhululekile kuphakheji ye-Individuell, lapho izidingo zeqembu lakho lokuthengisa zikhula. Ucingo nalo luyatholakala nge-Zentor SIP-Voicebot — lulingana nezinye iziteshi.
Linganisa impumelelo
Inani lezicelo eziphenduliwe, izikhathi zokubonana zokuhlola ngokushayela nezokuthengisa ezihlungiwe kanye nezinga lokudluliselwa kumuntu eqenjini lakho kubhalwe ngendlela elandelekayo ku-Inbox ye-Zentor App.
Setha iZentor App yendawo yakho yokudayisa izimoto
Khuluma nathi engxoxweni ye-demo ngokuthi i-Zentor App ikuhlela futhi ikwenze kanjani ngokuzenzakalelayo ukuxhumana kwakho namakhasimende ekuhwebeni ngezimoto.