I-chatbot ye-AI yezindawo zokuthengisa izimoto —
kusukela ekuxhumaneni kokuqala kuze kube yisikhathi esimisiweyo sokuthengisa
Abalentshisekelo bathintana mayelana lezimoto ezintsha, ezisetshenzisiweyo, ukuhlola ukutshayela kanye lokuthatha imoto endala njengengxenye yenkokhelo — nge-Webchat, WhatsApp, Telegram, SMS kumbe i-imeyili, lantambama lempelaviki. IZentor App yamukela isicelo, ibone isidingo, ihlole njalo ibhukhe izikhathi ezimisiweyo ezifaneleyo, iziqinisekise, ikhumbuze ngesikhathi njalo ilungisele iqembu lakho lokuthengisa udaba — nxa kulentshisekelo yokuthenga eqondileyo, ngokudluliselwa (Handover) kumthengisi olomsebenzi lowo.
Nanku ukuthi isicelo semoto sihamba kanjani kini
Kuya ngokuhlelwa lamasistimu axhunyiweyo, iZentor App iqhuba isicelo semoto njengenqubo echaziweyo kuze kube yingxoxo yokuthengisa elungisiweyo:
Qoqa idatha yemoto leyamakhasimende
Nge-Webchat, WhatsApp kumbe i-imeyili, iZentor App yamukela isicelo njalo ibhale intshisekelo yemoto kanye lemininingwane yokuxhumana yolentshisekelo.
Bona udaba
I-Zentor App iyabona ukuthi kungabe kuyisifiso semoto entsha, imoto esetshenzisiweyo, ukuzama ukuyitshayela kumbe ukunikela ngemoto endala njengengxenye yokubhadala.
Hlola isikhathi esimisiweyo
Ezindabeni ezihambelana lezikhathi ezimisiweyo, okutholakalayo kwezikhathi ezimisiweyo ezifaneleyo kuhlolwa kumamodule wezikhathi ezimisiweyo (imodule eyengeziweyo ephakhejini le-Individuell).
Bhukha isikhathi esimisiweyo
Isikhathi esimisiweyo esifaneleyo siyabhukhwa, kungadingeki inkonzo yekhalenda yangaphandle.
Qinisekisa isikhathi esimisiweyo
Ofuna ukuthenga uthola ukuqinisekiswa okuzenzakalelayo kwesikhathi esimisiweyo esibhukhiweyo.
Khumbuza kusesesikhathi
I-Zentor App ithumela isikhumbuzo ngaphambi kwesikhathi esimisiweyo, ukuze kuncitshiswe abangafiki ezikhathini ezimisiweyo.
Lungiselela udaba lwethimu yokuthengisa
Yonke imininingwane ebhaliweyo itholakala ihlelekile ku-Inbox yeZentor App. Nxa kulentshisekelo yokuthenga eqondileyo, iZentor App idlulisela udaba ngeHandover kanye lomlando wengxoxo kumthengisi olomsebenzi lowo.
Indlela i-Zentor App esekela ngayo indawo yakho yokuthengisa izimoto
Phendula izicelo ngezimoto ezintsha lezisetshenzisiweyo
Imibuzo ejwayelekileyo mayelana lamamodeli, imigqa yezinto ezifakiweyo lezimpawu zokusebenza iphendulwa yiZentor App kusukela esizindeni solwazi sakho — ngaphandle kokuqamba amanani esikhathi samanje. Emibuzweni eqondileyo yokutholakala, kudluliselwa kuqembu lakho.
Bhala ukuzama izimoto lokunikela ngemoto endala ngendlela ehlelekileyo
Intshisekelo yemoto, isikhathi esimisiweyo esifunwayo, imininingwane yokuxhumana kanye lesifiso sokuthatha imoto endala kubuzwa ngendlela ehlelekileyo njalo kubekwe njengerekhodi ku-Inbox yeZentor App — umthengisi wakho uqala elungile.
Dlulisela isifiso sokuthola imali yokuthenga (financing)
IZentor App ibona izicelo zezimali (financing) njalo izidlulisele ngeHandover kumeluleki wezimali olomsebenzi lowo — kanye lomlando wengxoxo opheleleyo.
Hlola, bhukha, qinisekisa, khumbuza izikhathi ezimisiweyo
Imodule yezikhathi ezimisiweyo (njengemodule eyengeziweyo ephakhejini le-Individuell) ihlola okutholakalayo, ibhukhe isikhathi esimisiweyo, isiqinisekise njalo ikhumbuze olentshisekelo ngesikhathi — ngaphandle kwenkonzo yekhalenda yangaphandle.
Ukudluliselwa kumthengisi (Handover)
Nxa isifiso sokuthenga sesicacile kumbe kudingeka iseluleko esiqondene lomuntu, i-Zentor App idlulisela ethimini lakho ngaphandle kokuphazamiseka. Umthengisi ubona ingxoxo yangaphambili njalo angangena engalahlekelwa lulwazi.
WhatsApp, Webchat, Telegram, SMS, i-imeyili lezocingo ku-Inbox eyodwa
Wonke amachaneli ayisithupha asebenza live — i-WhatsApp, i-webchat, i-Telegram, i-SMS, i-imeyili lezingcingo nge-Zentor SIP-Voicebot — ahlangana ngokulinganayo ku-Omnichannel-Inbox ye-Zentor App. Akula kuntshintsha amabhokisi emilayezo, akula kuxhumana okulahlekayo — zonke izicelo endaweni eyodwa.
Izicelo ezilahlekayo ezimbalwa ngaphandle kwezikhathi zokuvula
Ingxenye enkulu yezicelo zezimoto ifika ntambama, ngempelaviki kumbe ngaphandle kwezikhathi zokuvula zendawo yakho yezimoto — kanengi kungaphendulwa, kuze kube intshisekelo isiphelile. Izikhathi zokuvula, ulwazi lwendawo kanye lemibuzo ejwayelekileyo yezimoto kuphendulwa yiZentor App ngokuzenzakalelayo imini lobusuku. Ngalokhu iqembu lakho lokuthengisa lithola imininingwane egcweleyo yabalentshisekelo ngokuphangisa, njalo lingamisa izikhathi ezimisiweyo zokuhlola ukutshayela lezokweluleka ngokuphangisa. Lokhu kusebenza ngokufanayo lakwezocingo nge-Zentor SIP-Voicebot njengechaneli elilezinga elilinganayo.
Imibuzo evame ukubuzwa
I-chatbot ingaphendula izicelo ngezimoto na?
Yebo. Ugcwalisa isizinda solwazi seZentor App ngolwazi olujwayelekileyo mayelana lezigaba zezimoto zakho, imigqa yezinto ezifakiweyo lezimpawu zokusebenza. IZentor App iphendula izicelo ezijwayelekileyo mayelana lalokhu imini lobusuku, kungakhathalekile ukuthi yimoto entsha kumbe esetshenzisiweyo. Idatha yesitoko yesikhathi samanje kumbe amanani akhona kakuqanjwa — emibuzweni enjalo kudluliselwa kuqembu lakho.
Isicelo sokuhlola ukutshayela kumbe sokuthenga sihamba kanjani kusukela emlayezweni wokuqala kuze kube yisikhathi esimisiweyo?
IZentor App kuqala ibhala imininingwane yemoto leyokuxhumana yolentshisekelo njalo ibone isidingo — ukuthenga imoto entsha, ukuthenga imoto esetshenzisiweyo, ukuhlola ukutshayela kumbe ukuthatha imoto yangaphambili njengengxenye yenkokhelo. Ngemva kwalokho kuhlolwa okutholakalayo kwezikhathi ezimisiweyo ezifaneleyo, kubhukhwe isikhathi esimisiweyo, kuthunyelwe isiqinisekiso njalo kukhunjuzwe ngokuzenzakalelayo ngaphambi kwesikhathi esimisiweyo. Udaba lonke lubhalwa lulungiselwa iqembu lakho lokuthengisa.
Isifiso sokuthola imali yokuthenga (financing) lokunikela ngemoto endala njengengxenye yokubhadala sibhalwa njani?
IZentor App ibona izicelo zezimali kanye lezifiso zokuthatha imoto yangaphambili njengengxenye yenkokhelo, njalo ibuze imininingwane edingekayo ngendlela ehlelekileyo. Nxa kulentshisekelo yokuthenga eqondileyo, iZentor App idlulisela udaba ngeHandover kumthengisi kumbe kumeluleki wezimali olomsebenzi lowo — kanye lomlando wengxoxo opheleleyo.
Kwehluke njani lokudluliselwa (Handover) kumthengisi?
Ku-Handover, iZentor App idlulisela ingxoxo eqhubekayo kanye lomlando wayo kumsebenzi weqembu lakho. Umthengisi uthatha izintambo nxa kulentshisekelo yokuthenga eqondileyo kumbe udaba ludinga ukwelulekwa okuqondileyo. Umthengisi ubona konke ikhasimende elakubhala ngaphambilini, njalo angaqhubeka ngaphandle kokuphazamiseka — olentshisekelo engaphindi atsho okufanayo.
IZentor App isekela ngawaphi amachaneli ezindaweni zokuthengisa izimoto?
IZentor App ihlanganisa amachaneli ayisithupha alezinga elilinganayo — Webchat (kuwebhusayithi yakho), WhatsApp, Telegram, SMS, i-imeyili lezocingo nge-Zentor SIP-Voicebot — ku-Inbox ye-Omnichannel. Abalentshisekelo bakhetha ichaneli abalithandayo — yonke imilayezo ifika kini endaweni eyodwa.
I-Zentor App iphendula lezingcingo zendawo yethu yokuthengisa izimoto na?
Ucingo lungabhukhwa njengesengezo nge-Zentor SIP-Voicebot; inombolo yefoni lokuxhunywa okufaneleyo kwe-SIP/PSTN kunikezwa yiZentor njengengxenye yokuhlelwa okuqondene lawe.
IZentor App ingahlola, ibhukhe njalo ikhumbuze izikhathi ezimisiweyo zokuthengisa yini?
Yebo. Imodule yezikhathi ezimisiweyo (njengemodule eyengeziweyo ephakhejini le-Individuell) ihlola okutholakalayo kwezikhathi ezimisiweyo ezifaneleyo, ibhukhe isikhathi esimisiweyo, ithumele isiqinisekiso njalo ikhumbuze olentshisekelo ngokuzenzakalelayo ngaphambi kwesikhathi esimisiweyo. Isidingo lentshisekelo yemoto kubhalwa kusenesikhathi, ukuze iqembu lakho lokuthengisa lingene engxoxweni lilungile. Kakudingeki inkonzo yekhalenda yangaphandle.
I-Zentor App iyahambelana le-DSGVO ekusetshenzweni kwedatha yamakhasimende ekuthengisweni kwezimoto na?
Yebo. IZentor App ingasebenza ku-EU kumbe njengokufakwa kwe-On-Premises. Ngalokhu lifeza izidingo ze-DSGVO. Idatha yamakhasimende evela ezicelweni zezimoto ihlala engqalasizindeni yenu elawulwayo.
Siqala njani kancane sibe sesinwebisa i-Zentor App ngemva?
Izindawo ezinengi zokuthengisa izimoto ziqala nge-webchat le-imeyili ukuphendula izicelo ngezimoto, ngemva kwalokho zengeze i-WhatsApp lemojula yezikhathi ezimisiweyo zokuzama izimoto. Njengoba zonke izimojula zingahlelwa ngokuzimela, ububanzi bungalungiswa nini lanini ukuze buhambelane lezidingo zeqiniso zethimu yakho yokuthengisa. Izingcingo lazo ziyatholakala nge-Zentor SIP-Voicebot — ngokulinganayo lamanye amachaneli.
Impumelelo ye-Zentor App endaweni yokuthengisa izimoto ingalinganiswa njani?
Ku-Inbox yeZentor App libona phakathi kokunye inani lesikhathi sezicelo ezingenayo, ingxenye yezicelo eziphendulwe ngokuzenzakalelayo, inani lezikhathi ezimisiweyo zokuhlola ukutshayela lezokuthengisa ezihlolwe kusenesikhathi, kanye lezinga lokudluliselwa (Handover) kuqembu lakho lokuthengisa. Ngalokhu kungabonakala ukuthi zingaki izicelo ebezizahlala zingaphendulwanga ngaphandle kwezikhathi zokuvula.
I-Zentor App ibiza malini endaweni yokuthengisa izimoto?
Ngaphandle kwedemo yamahhala, iZentor App inikela ngamaphakheji amabili alentengo: Starter le-Individuell. Iphakheji le-Starter liqukethe i-chatbot ye-KI le-Webchat ye-domain eyodwa. Ezindaweni zokuthengisa izimoto ezixhumana lamakhasimende ngamachaneli amanengi, i-WhatsApp, SMS, ezocingo nge-Zentor SIP-Voicebot, ama-n8n-Workflow kanye lemodule yokubhukha kungahlelwa njengamamodule akhethwa ngokukhululekileyo ephakhejini le-Individuell. Amanani akhona uzawathola ekhasini lamanani.
Qala kancane, wandise ngenjongo, ulinganise impumelelo
Qala kancane
Izindawo ezinengi zokuthengisa izimoto ziqala nge-Webchat le-imeyili ukuze ziphendule izicelo zezimoto ngokuzenzakalelayo — ngomzamo omncane njalo ngaphandle kokuphazamisa amasistimu akhona.
Yandisa ngenjongo
I-WhatsApp, Telegram, SMS kanye lemodule yezikhathi ezimisiweyo zokuhlola ukutshayela kungengezwa njengamamodule akhethwa ngokukhululekileyo ephakhejini le-Individuell, nxa isidingo seqembu lakho lokuthengisa sikhula. Ezocingo ziyatholakala lazo nge-Zentor SIP-Voicebot — ngezinga elilinganayo lamachaneli amanye.
Linganisa impumelelo
Inani lezicelo eziphendulweyo, izikhathi ezimisiweyo zokuhlola ukutshayela lezokuthengisa ezihlolwe kusenesikhathi, kanye lezinga lokudluliselwa (Handover) kuqembu lakho kubhalwe ngendlela elandelelekayo ku-Inbox yeZentor App.
Hlela i-Zentor App yendawo yakho yokuthengisa izimoto
Khulumani lathi engxoxweni yedemo mayelana lokuthi iZentor App ingakuhlela njani njalo yenze ngokuzenzakalelayo ukuxhumana lamakhasimende enu ekuthengiseni izimoto.