Xhumanisani iziteshi
Misa i-imeyili, i-SMS, i-WhatsApp le-Telegram uzisebenzise ku-i-Inbox ye-omnichannel.
Ikhasi elithi „Xhumanisa iziteshi – Isikhungo sosizo“ likhuluma ngengxenye yemisebenzi ekhonjwe ku-URL. Okuqukethwe okukhona kwengezelelwa ngokuhamba kwenqubo okwenzakala sibili, izidingo ezifunekayo kanye lemikhawulo eyaziwayo. I-imeyili, i-SMS, i-WhatsApp le-Telegram kuphathwa ku-Dashboard njengeziteshi zokuxhumana. Ezocingo zehlukene lalokhu; isicindezelo sazo sitholakala ku-Master-Admin kuphela. I-SMS isebenzisa i-Twilio, kanti i-imeyili ixhunywa nge-IMAP le-SMTP.
Ku-Dashboard i-imeyili, i-SMS, i-WhatsApp le-Telegram kungamiswa njalo kusetshenziswe ku-Inbox ye-Omnichannel. Ezocingo zingezinye zeziteshi ezitholakalayo, kodwa isicindezelo sokuzivula sikhona ku-Master-Admin kuphela. Ngakho izinyathelo zokumisa ziyehluka ngokwesiteshi.
I-SMS isebenzisa i-Twilio. I-WhatsApp le-Telegram kusebenza bukhoma njalo kudinga imininingwane yokuxhumana ehlelelwe ngasinye. I-imeyili ixhunywa nge-IMAP le-SMTP, hatshi nge-OAuth ye-Gmail kumbe ye-Outlook. Ngaphambi kokusetshenziswa ekusebenzeni, isiteshi ngasinye kumele sihlolwe sisodwa ngomlayezo olawulwayo.
Isimo sesiteshi esisebenzayo siqinisekisa ukuxhumana, kodwa hatshi ukulethwa ngakunye. Amaphutha omhlinzeki, imininingwane engalunganga yomamukeli kumbe imithetho kungavimbela umlayezo. Nxa kulezinkinga, isiteshi, umkhombandlela, isikhathi lesimo esibonakalayo kumele kubhalwe ngokwehlukeneyo.
I-Inbox ye-Omnichannel ihlanganisa iziteshi ezixhunyiweyo. Kayithathi indawo yokumiswa kwesiteshi ngasinye. Imininingwane yokungena lama-token kumele kuhlale kuyimfihlo. Ama-add-on afana le-WhatsApp nge-39 Euro ngenyanga kumbe ezocingo ze-SIP nge-49 Euro ngenyanga adinga futhi ukuvulwa okuhlelelweyo.
Ngakho ekhasini elithi „Xhumanisa iziteshi – Isikhungo sosizo“ kusebenza lokhu: Umbhalo omfitshane okhona wandiswa ube yisiqondiso esithembekayo, ngaphandle kokwethembisa imisebenzi engaphandle kwesimo somkhiqizo esiqinisekisiweyo. Okuqakathekileyo kuhlala kuyimithombo yamaqiniso eqinisekisiweyo lomsebenzi obonakalayo phakathi komqashi leZentor. Nxa kukhona ukwehluka, kumele kukhulunywe njalo ngale URL, umqashi othintekayo lesinyathelo esibonwe.
Nxa kusetshenzwa nge-„kanaele-verbinden“, isinyathelo ngasinye kumele sihlolwe kuqala ngesimo sokuhlola esilawulwayo. Okuqakathekileyo yikuthi isilungiselelo esibonakalayo, isimo sesistimu seqiniso lomphumela olindelekileyo kuhambelane. Nxa kukhona ukwehluka, isikhathi esiqondileyo, umqashi othintekayo, isiteshi esisetshenzisiweyo lomlayezo wephutha ongantshintshwanga kuyasiza ekuhlaziyeni. Imininingwane yokungena, ama-token lokuqukethwe komuntu akumelanga kufakwe ezithombeni-skrini kumbe emibhalweni yosizo.