Connect Channels

The page “Connect Communication Channels - Help Center” covers the function identified by this URL. The existing summary is expanded with the actual workflow, prerequisites and known limitations. Email, SMS, WhatsApp and Telegram are managed as communication channels in the dashboard. Telephony is separate, and its switch is available only in Master Admin. SMS uses Twilio, while email connects through IMAP and SMTP.

Email, SMS, WhatsApp and Telegram is able to be connected in the dashboard and used in the omnichannel inbox. Telephony is available as a separate channel, but its activation control is restricted to Master Admin.

SMS relies on Twilio. Email relies on IMAP and SMTP, not Gmail or Outlook OAuth. Each channel is best advised to be tested individually with controlled data prior to normal use.

An active connection does not guarantee every delivery. Provider errors, recipient data and rules may still block a message. Record channel, direction, time and status when diagnosing a failure.

WhatsApp costs EUR 39 per month and requires manual activation. SIP telephony costs EUR 49 per month and is also manually activated. Tokens and credentials is required to remain secret.

For “Connect Communication Channels - Help Center”, the expanded text must remain specific to https://zentor-app.de/en/hilfe/kanaele-verbinden, use only verified facts and clearly separate tenant self-service from actions performed by Zentor. Any support case is best advised to identify this exact page, the active tenant and the observed step without disclosing credentials.

When using “Connect Communication Channels - Help Center”, test one controlled scenario at a time and compare the visible setting, the actual system status and the expected result. If the outcome differs, record the exact time, tenant, channel and unchanged error message. Screenshots and support notes must exclude passwords, tokens and unnecessary personal data so that troubleshooting remains both useful and safe.