Help Center

Answers and step-by-step guides for Zentor App.

Getting StartedSet up Zentor App: first login, dashboard overview, your first chatbot.Create a BotCreate a chatbot profile, configure the system prompt, connect a knowledge base.Knowledge BaseKnowledge entries, website crawling and file upload — how your chatbot learns.Embed on Your WebsiteDomain allowlisting and embedding the chat widget on your website.Connect ChannelsSet up email, SMS, WhatsApp and Telegram and use them in the omnichannel inbox.HandoverHow conversations are handed from the chatbot to agents and back again.RolesCreate users, assign roles and manage teams.n8nCreate automations — and how this relates to real n8n behind the scenes.ReportingView and export overview, SLA and team reports.SecurityCreate your own IP, domain and country access rules and observe them in dry-run.Data DeletionDelete customer data and conversations in a GDPR-compliant way.TelephonyThe SIP-Voicebot as a bookable add-on — what you can configure yourself.IntegrationsSet up shop connectors so the chatbot can look up order status and products.EmailThe email autopilot: connect accounts, define rules, understand automatic replies.FormsCreate your own forms with the form builder and collect them in the chatbot dialog.Dynamic Follow-up QuestionsAutomatically suggested follow-up questions — switchable on or off per tenant.Conversation MemoryHow the chatbot remembers facts about recurring customers across multiple conversations.Analytics/ReportsConversation insights and automatic email reports about your conversations.Billing/LimitsView your package, usage, and payment status.Trial TenantThe 14-day free trial period in detail.TroubleshootingFirst steps for self-diagnosis when problems occur.WebhooksThe current state of incoming and outgoing webhooks.API AuthenticationHow dashboard login and the widget embed token work — no developer API key system.Status PageThe current state of platform availability checking.Privacy/SubprocessorsInformation on subprocessors and how to obtain a DPA.Import/ExportOverview of actually available export and import functions.Multi-TenantHow tenants and data isolation work, and how to switch between tenants.On-PremisesHow to request on-premises operation in your own data center.API ReferencePublic API endpoints for developers: forms, widget, product configurator and more.