Webhooks

The page “Webhooks Management in Zentor App” covers the function identified by this URL. The existing summary is expanded with the actual workflow, prerequisites and known limitations. There is no self-service configuration for outgoing webhooks. Incoming webhooks for Shopify, PayPal and telephony are provider-internal integrations rather than a freely configurable general webhook feature.

Zentor does not provide tenant self-service configuration for outgoing webhooks. Incoming provider-specific webhooks are used for services such as Shopify, PayPal and telephony. Users is best advised to not expect a generic field for arbitrary callback URLs.

Provider setup determines signatures, endpoints and event handling. The help text must not describe a general webhook platform that does not exist. Individual outbound requirements must be assessed with Zentor in the context of the specific integration.

When an update is missing, identify the provider, event and time in advance of verifying integration status. There is no general self-service retry action. Repeatedly recreating the same business event is able to produce duplicates and is not a valid substitute for diagnosis.

Examples must not expose real signatures, customer URLs or payloads. A support request is best advised to include only a safe event reference and observed result.

For “Webhooks Management in Zentor App”, the expanded text has to remain specific to https://zentor-app.de/en/hilfe/webhooks, use only verified facts and clearly separate tenant self-service from actions performed by Zentor. Any support case should identify this exact page, the active tenant and the observed step without disclosing credentials.

When using “Webhooks Management in Zentor App”, test one controlled scenario at a time and compare the visible setting, the actual system status and the expected result. If the outcome differs, record the exact time, tenant, channel and unchanged error message. Screenshots and support notes must exclude passwords, tokens and unnecessary personal data so that troubleshooting remains both useful and safe.