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The personal consultation form is intended for businesses that need help selecting a configuration, clarifying integrations or planning a rollout. It collects the contact person’s name, email address, company, telephone number and a free-text inquiry. Required fields and the privacy consent must be completed before submission. The form is not a support login and should never be used to transmit passwords, API tokens, widget embed tokens, payment credentials or confidential customer records.
A useful inquiry explains the intended use case rather than asking only for a general product presentation. Relevant details include the channels to be connected, the approximate number of users, whether more than one tenant is required, the type of knowledge sources available and whether the project needs telephony, WhatsApp, automation or on-premises operation. These details help Zentor distinguish between the Starter package, an Individual (Individuell) configuration and add-ons that require manual activation.
The consultation does not automatically create a tenant or confirm a binding offer. Individual (Individuell) configurations are reviewed manually, and on-premises operation is not a self-service dashboard feature. The current product facts also state that self-service upgrades and self-service add-on booking are not available. A consultation can therefore be used to define the required package and implementation steps before any configuration is activated.
When the form is submitted successfully, the inquiry is stored for internal processing. Users should keep the confirmation shown by the website and provide a reachable business email address. If the form reports a validation error, the affected field should be corrected instead of submitting the same invalid data repeatedly. Typical causes include an incomplete email address, missing consent or a required field that contains too little information.
The consultation page does not promise a specific response deadline in the verified facts supplied for this content round. It should therefore avoid guarantees that cannot be supported by the system. The purpose is a structured first contact focused on configuration, integrations and workflow requirements. Existing customers with a technical incident should include the tenant name, affected function, time of occurrence and reproducible steps, but should still omit secrets and personal data that are not necessary for diagnosis.