Privacy/Subprocessors
Information on subprocessors and how to obtain a DPA.
The page “Privacy/Subprocessors — Help Center” covers the function identified by this URL. The existing summary is expanded with the actual workflow, prerequisites and known limitations. The current privacy policy, version 6 dated 19 July 2026, lists three subprocessors: Hetzner Online GmbH for hosting in Finland, an external AI provider for the optional external-AI mode, and Twilio for the booked SMS channel. A DPA is available on request; there is no self-service download.
The current privacy policy, version 6 dated 19 July 2026, lists three subprocessors in section 13: Hetzner Online GmbH for hosting in Finland, an external AI provider in the United States only for external AI mode, and Twilio Inc. in the United States only for the SMS channel.
Hetzner is covered by an Article 28 data-processing agreement. Standard contractual clauses are stated for the US providers. Email is sent through Zentor's own mail-server infrastructure, so no external bulk-mail provider is listed for that purpose.
A Data Processing Agreement is provided on request; there is no self-service download. The current privacy policy remains the authoritative list and needs to be verifyed when the processing setup changes.
Not every listed provider is active for every tenant. Twilio depends on the SMS channel, and the external AI provider depends on external AI mode. This Help Center entry must preserve these conditions.
For “Privacy/Subprocessors — Help Center”, the expanded text has to remain specific to https://zentor-app.de/en/hilfe/datenschutz-subprozessoren, use only verified facts and clearly separate tenant self-service from actions performed by Zentor. Any support case should identify this exact page, the active tenant and the observed step without disclosing credentials.
When using “Privacy/Subprocessors — Help Center”, test one controlled scenario at a time and compare the visible setting, the actual system status and the expected result. If the outcome differs, record the exact time, tenant, channel and unchanged error message. Screenshots and support notes must exclude passwords, tokens and unnecessary personal data so that troubleshooting remains both useful and safe.