Xhuma iziteshi

Ikhasi elithi „Xhuma iziteshi – Isikhungo sosizo" liphathelene nendawo yemisebenzi eqanjwe ku-URL. Okuqukethwe okukhona kwengezwa ngenqubo yangempela, izimfuneko nemikhawulo eyaziwayo. I-imeyili, i-SMS, i-WhatsApp ne-Telegram kuphathwa ku-dashboard njengeziteshi zokuxhumana. Ucingo luhlukene nakho; iswishi yalo itholakala kuphela ku-Master-Admin. I-SMS isebenzisa i-Twilio, kanti i-imeyili ixhunywa nge-IMAP ne-SMTP.

Ku-dashboard, i-imeyili, i-SMS, i-WhatsApp ne-Telegram kungasethwa futhi kusetshenziswe ku-Omnichannel-Inbox. Nakuba ucingo luyingxenye yeziteshi ezitholakalayo, iswishi yalo yokuvula ikhona kuphela ku-Master-Admin. Ngakho-ke izinyathelo zokusetha ziyahlukana ngokwesiteshi.

I-SMS isebenzisa i-Twilio. I-WhatsApp ne-Telegram kusebenza bukhoma futhi kudinga imininingwane yokuxhuma ehloselwe ngakunye. I-imeyili ixhunywa nge-IMAP ne-SMTP, hhayi nge-OAuth ye-Gmail noma ye-Outlook. Ngaphambi kokusetshenziswa kokukhiqiza, isiteshi ngasinye kufanele sihlolwe ngokwehlukana ngomlayezo olawulwayo.

Isimo sesiteshi esisebenzayo siqinisekisa ukuxhumana, kodwa hhayi konke ukulethwa ngakunye. Amaphutha omhlinzeki, imininingwane yomamukeli engalungile noma imithetho kusengavimbela umlayezo. Uma kuvela izinkinga, isiteshi, inkomba, isikhathi nesimo esibonakalayo kufanele kubhalwe ngokwehlukana.

I-Omnichannel-Inbox ihlanganisa iziteshi ezixhunyiwe. Ayithathi indawo yokusetha okuqondene nesiteshi. Imininingwane yokungena nama-token kufanele kuhlale kuyimfihlo. Ama-add-on afana ne-WhatsApp ngo-39 Euro ngenyanga noma ucingo lwe-SIP ngo-49 Euro ngenyanga adinga futhi ukuvulwa okuhloselwe kusengaphambili.

Kwikhasi elithi „Xhuma iziteshi – Isikhungo sosizo" kusebenza lokhu: umbhalo omfushane osetshenzisiwe wandiswa ube yimiyalelo ethembekile, ngaphandle kokuthembisa imisebenzi engaphandle kwesimo somkhiqizo esiqinisekisiwe. Imithombo yamaqiniso eqinisekisiwe kanye nokuhlukaniswa kwezibopho okubonakalayo phakathi kwe-tenant ne-Zentor kuhlala kunegunya. Uma kukhona umehluko, kufanele kushiwo njalo le URL, i-tenant ethintekayo nesinyathelo esibonwe.

Lapho usebenza ne-„kanaele-verbinden", isinyathelo ngasinye kufanele siqale sihlolwe ngesimo sokuhlola esilawulwayo. Okubalulekile ukuthi isilungiselelo esibonakalayo, isimo sangempela sesistimu nomphumela olindelekile kuvumelane. Uma kukhona umehluko, isikhathi esiqondile, i-tenant ethintekayo, isiteshi esisetshenzisiwe nomlayezo wephutha ongashintshiwe kusiza ekuhlaziyeni. Imininingwane yokungena, ama-token nokuqukethwe komuntu siqu akufanele kufakwe kuma-screenshot noma emibhalweni yokusekela.