Xhuma futhi uvule iziteshi zokuxhumana
Setha i-imeyili, i-SMS, i-WhatsApp ne-Telegram endaweni ethi „Ukuxhumana" — nokuthi yini ohlangothini lwesevisi yodwa.
Kuhlolwe Kokugcina: 2026-07-20
Endaweni ethi „Ukuxhumana" uphatha iziteshi zakho: i-imeyili, i-SMS, i-WhatsApp ne-Telegram. I-Webchat (i-widget yakho yengxoxo) akusona isiteshi sale ndawo, kodwa ilungiselelwa ngokwehlukana endaweni ethi „Chatbot". Nocingo alusona isiteshi sokuzisiza — luvulwa futhi luvalwe yi-Zentor kuphela.
Isinyathelo ngesinyathelo
- Vula indawo ethi „Ukuxhumana"Iya ngebha eseceleni endaweni ethi „Ukuxhumana" bese ukhetha ithebhu ethi „Iziteshi".
- Faka imininingwane yokungena yesiteshiNge-imeyili (umsingathi we-SMTP, i-port, igama lomsebenzisi, iphasiwedi, ikheli lomthumeli) ne-SMS (i-Twilio Account SID, i-Auth Token, inombolo yomthumeli) ufaka imininingwane yakho yokungena. I-WhatsApp ne-Telegram kuxhunywa ngokufinyelela kokuhlanganiswa kwakho.
- Vula isiteshiVula isiteshi osifunayo ngesishintshi sokuvula/sokuvala ohlwini lweziteshi.
- Hlola imilayezo engenayoZonke iziteshi ezivuliwe zihlangana ku-Omnichannel-Inbox efanayo — ubona imilayezo evela kuzo zonke iziteshi endaweni eyodwa.
Umphumela olindelekile
Iziteshi zakho ezilungiselelwe ziyasebenza futhi imilayezo engenayo ivela ku-inbox ehlanganyelwe.
Amacala ajwayelekile amaphutha
Isiteshi se-WhatsApp noma se-Telegram esivuliwe asithumeli imilayezo nokho.
Isizathu: I-WhatsApp ne-Telegram zingavalwa ngaphezu kwesishintshi se-tenant ngokuvimbela okuphuthumayo/kokuhlanganiswa ohlangothini lweseva, kungakhathaliseki isilungiselelo sakho.
Isixazululo: Xhumana ne-Zentor ukuze uhlole ukuthi ukuvimba kohlangothi lweseva kwalesi siteshi kuyasebenza yini.
Angitholi silungiselelo sokuvula ucingo/i-SIP.
Isizathu: Ucingo ngamabomu akusona isiteshi sokuzisiza — ukuvula/ukuvala kugcinelwe i-Zentor kuphela, ngisho noma wena njengomlawuli we-tenant ungafaka inombolo yocingo/imininingwane yokungena yomhlinzeki ngokwakho.
Isixazululo: Xhumana nomuntu wakho oxhumana naye e-Zentor ukuze ucele ukuvulwa kocingo.
Ngifuna ukuvula i-Webchat lapha, kodwa angiyitholi ohlwini lweziteshi.
Isizathu: I-Webchat ayisona isiteshi sale ngxenye — ihlinzekwa nge-widget yengxoxo engxenyeni ethi „Chatbot".
Isixazululo: Bheka isihloko esithi „Hlanganisa i-chat-widget newebhusayithi yakho".