Xhuma uvule amachaneli okuxhumana
Misa i-imeyili, i-SMS, i-WhatsApp le-Telegram esigabeni se-„Ukuxhumana“ — lokuthi yini i-self-service.
Kuhlolwe kokugcina: 2026-07-20
Engxenyeni ethi „Ukuxhumana“ uphatha iziteshi zakho: i-imeyili, SMS, WhatsApp le-Telegram. I-Webchat (i-widget yakho yengxoxo) kayisiso isiteshi sale ngxenye, kodwa ihlelwa ngokwehlukileyo engxenyeni ethi „Chatbot“. Lezocingo kayisiso isiteshi sokuzisebenzela — zivulwa njalo zivalwe kuphela ngu-Zentor.
Isinyathelo ngesinyathelo
- Vula isigaba se-„Ukuxhumana“Engxenyeni eseceleni hambela engxenyeni ethi „Ukuxhumana“ ubusukhetha ithebhu ethi „Iziteshi“.
- Faka imininingwane yokungena yesiteshiKu-imeyili (i-SMTP host, i-port, ibizo lomsebenzisi, iphasiwedi, ikheli lomthumeli) le-SMS (Twilio Account SID, Auth Token, inombolo yomthumeli) faka imininingwane yakho yokungena. I-WhatsApp le-Telegram zixhunywa ngezindlela zazo zokungena zokuxhumanisa.
- Vula isiteshiVula isiteshi osifunayo ngeswitshi ethi Vula/Vala ohlwini lweziteshi.
- Hlola imilayezo engenayoZonke iziteshi ezivuliweyo zihlangana ku-Inbox ye-Omnichannel eyodwa — ubona imilayezo evela kuzo zonke iziteshi endaweni eyodwa.
Umphumela olindelekileyo
Iziteshi zakho ezihleliweyo ziyasebenza njalo imilayezo engenayo ivela ku-Inbox ehlanganyelwayo.
Amacala amaphutha avamileyo
Isiteshi se-WhatsApp kumbe se-Telegram esivuliweyo silokhu singathumeli imilayezo.
Isizathu: I-WhatsApp le-Telegram zingavalwa, ngaphezu kweswitshi yomqashi, ngesivalo sesimo esiphuthumayo/sokuxhumanisa ohlangothini lweseva, kungelandaba lesilungiselelo sakho.
Isixazululo: Xhumana lo-Zentor ukuze kuhlolwe ukuthi kulesivalo ohlangothini lweseva yini salesi siteshi.
Angitholi isilungiselelo sokuvula ezocingo/i-SIP.
Isizathu: Ezocingo ngabomu kasisiso isiteshi sokuzisebenzela — ukuvula/ukuvala kwenziwa kuphela ngu-Zentor, lanxa wena njengomlawuli womqashi ungafaka inombolo yocingo/imininingwane yokungena yomhlinzeki ngokwakho.
Isixazululo: Xhumana lomuntu wakho wokuxhumana we-Zentor ukuze ukufona kuvulwe.
Ngifuna ukuvula i-Webchat lapha, kodwa angiyitholi ohlwini lweziteshi.
Isizathu: I-Webchat kayisiso isiteshi sale ngxenye — inikwa nge-widget yengxoxo engxenyeni ethi „Chatbot“.
Isixazululo: Bona isihloko esithi „Faka i-chat widget kuwebhusayithi yakho“.