Thatha izingxoxo ezidluliselweyo njengomsebenzi

Indlela yokubona ukuthi ingxoxo yechatbot idluliselwe kumuntu, ukuyithatha lokuyibuyisela kubhothi.

Kuhlolwe kokugcina: 2026-07-20

Nxa ichatbot idlulisela ingxoxo ngokuzenzakalelayo (bona „Umkhawulo wokudluliselwa kumuntu“ ekuhlelweni kwechatbot) kumbe ufuna ukuyithatha ngesandla, uyithola engxenyeni ethi „Chatbot“ kuthebhu ethi „Live-Inbox“. Kakukho isaziso se-push — uhlu luzivuselela ngokuzenzakalelayo njalo ngemizuzwana engu-8.

Isinyathelo ngesinyathelo

  1. Vula i-Live-InboxYiya esigabeni se-„Chatbot“ bese ukhetha ithebhu ethi „Live-Inbox“.
  2. Bona izingxoxo ezidluliselweyoIzingxoxo ezilesimo sokudluliselwa kumbe sokucelwa kokudluliselwa zitshengisa uphawu olu-orenji oluthi „Handover“. Nge-dropdown yesihluzi ungahlunga ngqo izingxoxo ze-Handover.
  3. Thatha ingxoxoVula ingxoxo ubusuchofoza ku-„Thatha“. Lokhu kuyasebenza kungelandaba lokuthi umkhawulo wokudluliselwa okuzenzakalelayo ufinyelelwe yini — ungathatha langesandla nini lanini.
  4. Bona umlandoIngxoxo yonke kanye lemilayezo yekhasimende, yebhothi leyakho itshengiswa ilandelana ngesikhathi ekuboneni okukodwa.
  5. PhendulaBhala impendulo yakho khona engxoxweni — nxa uthumela umlayezo, ingxoxo imakwa ngokuzenzakalelayo njengethathwe nguwe, lanxa ungachofozanga ngokucacileyo ku-„Thatha“.
  6. Ngokuzikhethela: buyisela ebhothiniNgenkinobho ethi „Ibhothi iyathatha futhi“ ubuyisela ingxoxo kuchatbot nini lanini — kakubanjelwa ukuthi ihlale kumuntu unomphela.

Umphumela olindelekileyo

Usuyithathile ingxoxo, ubona umlando wonke njalo ungakhetha ngokukhululekileyo ukuthi uzayibuyisela yini lanini kubhothi.

Amacala amaphutha avamileyo

Angiboni uphawu oluthi „Thatha“ engxoxweni.

Isizathu: Ingxoxo isithathwe ngomunye umsebenzi (isimo sesivele sithi „agent“).

Isixazululo: Hlola isimo samanje emlandweni wengxoxo; nxa kudingeka vumelana lozakwenu.

Kakukho isaziso nxa kufika ukudluliselwa kumuntu okutsha.

Isizathu: I-Live-Inbox isebenza ngokuhlola ngokuzenzakalelayo (njalo ngemizuzwana engu-8) esikhundleni sezaziso ze-push — lesi yisimo samanje esisebenzayo.

Isixazululo: Gcina ithebhu ye-Live-Inbox ivuliwe ngesikhathi sakho somsebenzi, kumbe usebenzise isihluzi se-Handover ukuze uhlole njalo.

Ingxoxo kayinikwa umsebenzi othile kumbe ithimba elithile.

Isizathu: Okwamanje akula sistimu yolayini kumbe yokunikeza — bonke abasebenzi abagunyaziweyo babona i-Inbox efanayo yabo bonke.

Isixazululo: Vumelanani ngaphakathi ethimbeni ngokuphathwa kwengxoxo kuze kube yilapho ithathwe khona.

Izihloko ezihlobene

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