Thatha izingxoxo ezidluliselwe njengomsebenzi

Ukuthi ubona kanjani ukuthi ingxoxo ye-chatbot idluliselwe, uyithathe futhi uyibuyisele ku-bot.

Kuhlolwe Kokugcina: 2026-07-20

Uma i-chatbot idlulisela ingxoxo ngokuzenzakalelayo (bheka „Umkhawulo wokudluliselwa kumuntu" ekulungiselelweni kwe-chatbot) noma ufuna ukuyithatha ngesandla, uyithola endaweni ethi „Chatbot" kuthebhu ethi „Live-Inbox". Asikho isaziso se-push — uhlu luzibuyekeza ngokuzenzakalelayo njalo emizuzwaneni engu-8.

Isinyathelo ngesinyathelo

  1. Vula i-Live-InboxYiya endaweni ethi „Chatbot" bese ukhetha ithebhu ethi „Live-Inbox".
  2. Bona izingxoxo ezidluliselweIzingxoxo ezinesimo esidluliselwe noma esiceliwe zibonisa ibheji eliwolintshi elithi „Handover". Ngemenyu yezihlungi ungahlunga ngokuqondile izingxoxo zokudluliselwa kumuntu.
  3. Thatha ingxoxoVula ingxoxo bese uchofoza „Thatha". Lokhu kusebenza kungakhathaliseki ukuthi umkhawulo wokudluliselwa kumuntu ozenzakalelayo ufinyelelwe yini — ungathatha nangesandla noma nini.
  4. Buka umlandoIngxoxo ephelele enemilayezo yekhasimende, ye-bot neyakho iboniswa ngokulandelana kwesikhathi esibukweni esisodwa.
  5. PhendulaBhala impendulo yakho ngqo engxoxweni — lapho nje uthumela umlayezo, ingxoxo iphawulwa ngokuzenzakalelayo njengethathwe nguwe, ngisho ngaphandle kokuchofoza ngokusobala ku-„Thatha".
  6. Ngokukhetha: buyisela ku-botNgenkinobho ethi „I-bot iyathatha futhi" ubuyisela ingxoxo ku-chatbot noma nini — ukuhlala kumuntu akuphoqelelwe unomphela.

Umphumela olindelekile

Uyithathile ingxoxo, ubona umlando ophelele futhi unquma ngokukhululekile ukuthi uzoyibuyisela ku-bot yini futhi nini.

Amacala ajwayelekile amaphutha

Angiboni uphawu oluthi „Thatha" engxoxweni.

Isizathu: Ingxoxo isithathwe ngomunye umsebenzi (isimo sesivele „agent").

Isixazululo: Hlola isimo samanje emlandweni wengxoxo; uma kudingeka vumelana nozakwenu.

Asikho isaziso lapho kufika ukudluliselwa kumuntu okusha.

Isizathu: I-Live-Inbox isebenza nge-polling ezenzakalelayo (njalo emizuzwaneni engu-8) esikhundleni sezaziso ze-push — lesi yisimo samanje esikhiqizayo.

Isixazululo: Gcina ithebhu ye-Live-Inbox ivuliwe ngesikhathi sakho sokusebenza, noma usebenzise isihlungi se-handover ukuze uhlole njalo.

Ingxoxo ayabelwa kumsebenzi othile noma eqenjini elithile.

Isizathu: Okwamanje akukho lojiki yomugqa noma yokwabela — bonke abasebenzi abagunyaziwe babona i-inbox efanayo ehlanganyelwayo.

Isixazululo: Vumelanisa ukucubungula ngaphakathi eqenjini kuze kube yilapho ingxoxo isithathiwe.

Izihloko ezihlobene

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