Dala futhi ulungiselele iphrofayela le-chatbot
Indlela iphrofayela ye-chatbot eyakheka ngayo nokuthi yiziphi izilungiselelo ongazishintsha engxenyeni ethi „Chatbot".
Kuhlolwe Kokugcina: 2026-07-20
Uma kunikezwe ikheli lewebhusayithi lapho kusethwa i-tenant yakho, i-Zentor App ikudalela ngokuzenzakalelayo iphrofayela ye-chatbot ejwayelekile. Uma le phrofayela ingekho (isib. ngoba ayikho iwebhusayithi efakiwe), kufanele iqale idalwe ngesandla ngaphambi kokuthi ingxoxo yokuhlola noma i-widget isebenze. Ukulungiselelwa kwangempela kwenziwa engxenyeni ethi „Chatbot" kuthebhu ethi „Config".
Isinyathelo ngesinyathelo
- Vula indawo ethi „Chatbot"Yiya ngebha eseceleni endaweni ethi „Chatbot" bese ukhetha ithebhu ethi „Config".
- Setha isiyalo sesistimuEnkambini ethi „System Prompt" chaza indima, ithoni nomsebenzi we-chatbot yakho ngolimi lwemvelo.
- Chaza umlayezo wokubuyela emuvaEnkambini ethi „Fallback Message" setha umbhalo i-chatbot ezawukhipha uma ingakwazi ukuphendula isicelo.
- Nika amandla isisekelo solwazi (RAG)Vula „RAG Enabled" ukuze i-chatbot isebenzise isisekelo sakho solwazi ukuphendula — lesi sishintshi SIVALIWE ngokuzenzakalelayo futhi kufanele sivulwe ngamabomu. „RAG Top K" inquma ukuthi mangaki amaphuzu olwazi afakwa esicelweni ngasinye.
- Setha umkhawulo wokudluliselwa kumuntuVula u-„Auto Handover" ukuze uvule inkambu ethi „Handover Threshold" (0–100, inani elizenzakalelayo 70). Uma ukuzethemba kwe-bot kwehla ngaphansi kwaleli nani, ingxoxo idluliselwa kumsebenzi ongumuntu. Ngaphandle kokuvula u-„Auto Handover", le nkambu ivaliwe.
- GcinaNgokuthi „Londoloza" izilungiselelo zithathwa nge-API futhi zisebenza ngokushesha ezingxoxweni ezintsha.
Umphumela olindelekile
Iphrofayela yakho ye-chatbot ilungiselelwe: i-system prompt, umbhalo wokubuyela emuva, ukusetshenziswa kwesisekelo solwazi nomkhawulo wokudluliselwa kumuntu kuvumelaniswe nezidingo zakho.
Amacala ajwayelekile amaphutha
Ibhokisi lokuhlola libika „Akukho phrofayela le-chatbot elisebenzayo".
Isizathu: Ngesikhathi kusethwa i-tenant akukho ikheli lewebhusayithi elinikeziwe, ngakho akukho phrofayela elidalwe ngokuzenzakalelayo.
Isixazululo: Xhumana nomuntu wakho oxhumana naye e-Zentor ukuze kudalwe iphrofayela elijwayelekile le-tenant yakho.
Inkambu ethi „Handover Threshold" ayikwazi ukuhlelwa.
Isizathu: „Auto Handover" ayinikiwe amandla — umkhawulo usebenza kuphela uma ukudluliselwa okuzenzakalelayo kunikwe amandla.
Isixazululo: Qala ngokunika amandla i-„Auto Handover", bese ulungisa umkhawulo.
Ngifuna ukushintsha imodeli ye-AI/umhlinzeki, kodwa angitholi okukhethwa kukho.
Isizathu: Lokhu kwenziwe ngamabomu: imodeli ye-AI, umhlinzeki nemininingwane yokungena ye-API kuphathwa kuphela yi-Master Admin futhi ama-tenant awakwazi ukukuhlela (kuphawulwe ngokufanele kuthebhu ye-Config).
Isixazululo: Akudingeki lutho ohlangothini lwe-tenant; ngezicelo zomhlinzeki xhumana nomuntu wakho oxhumana naye e-Zentor.