Yenza kwaye uqwalasele iprofayile ye-chatbot
Indlela iprofayile ye-chatbot eyenziwa ngayo nezicwangciso onokuzitshintsha kwicandelo elithi „Chatbot".
Kufunyenwe ngokugqibeleleyo: 2026-07-20
Ukuba idilesi yewebhusayithi ibekwe ngexesha lokuseta iTenant yakho, i-Zentor App iyakwenza ngokuzenzekelayo iprofayile esisiseko ye-chatbot kuwe. Ukuba le profayile ayikho (umz. ngenxa yokuba akukho webhusayithi ibekiweyo), kufuneka yenziwe ngesandla kuqala phambi kokuba ibhokisi yovavanyo okanye i-widget isebenze. Uqwalaselo lwangempela lwenziwa kwicandelo elithi “Chatbot” kwi-tab ethi “Config”.
Inyathelo ngenyathelo
- Vula icandelo elithi “Chatbot”Yiya kwicandelo elithi “Chatbot” ngebar esecaleni kwaye ukhethe i-tab ethi “Config”.
- Misela i-system promptKwindawo ethi “System Prompt” chaza indima, ithoni nomsebenzi we-chatbot yakho ngolwimi lwendalo.
- Cacisa umyalezo we-fallbackKwintsimi ethi „Fallback Message" umisela umbhalo i-chatbot ewunikayo xa ingakwazi ukuphendula isicelo.
- Yenza isebenze isiseko solwazi (RAG)Vula „RAG Enabled" ukuze i-chatbot isebenzise isiseko solwazi sakho ekuphenduleni — esi sitshixo ngokungagqibekanga SICINYIWE kwaye kufuneka sivulwe ngabom. „RAG Top K" imisela ukuba zingaphi iziphumo zolwazi eziqukwayo kwisicelo ngasinye.
- Misela umda wokudlulisela kumntuVula „Auto Handover" ukuze uvule intsimi ethi „Handover Threshold" (0–100, ixabiso elisisiseko 70). Ukuba ukuzithemba kwebhoti kuhla ngaphantsi kweli xabiso, incoko idluliselwa kumsebenzi ongumntu. Ngaphandle kokuvulwa kwe-„Auto Handover", le ntsimi ivaliwe.
- GcinaNgokucofa „Gcina", izicwangciso zithathwa nge-API kwaye zisebenza kwangoko kwiincoko ezintsha.
Isiphumo esilindelekileyo
Iprofayile yakho ye-chatbot iqwalaselwe: i-system prompt, umbhalo we-fallback, ukusetyenziswa kwesiseko solwazi nomda wokudlulisela kumntu zilungelelaniswe neemfuno zakho.
Iimeko eziqhelekileyo zeempazamo
Ibhokisi yovavanyo ixela “Akukho profayile ye-chatbot esebenzayo”.
Isizathu: Xa kusetwa i-tenant akuzange kunikwe dilesi yewebhusayithi, ngoko akukho profayile yenziwe ngokuzenzekelayo.
Isisombululo: Qhagamshelana nomntu wakho wokuqhagamshelana naye e-Zentor ukuze kwenziwe iprofayile esisiseko ye-tenant yakho.
Intsimi ethi „Handover Threshold" ayinakuhlelwa.
Isizathu: “Auto Handover” ayivuliwe — umda usebenza kuphela xa ukunikezelwa okuzenzekelayo kuvuliwe.
Isisombululo: Kuqala yenza isebenze “Auto Handover”, emva koko lungisa umda.
Ndifuna ukutshintsha imodeli ye-AI/umboneleli, kodwa andifumani nkcukacha yoko.
Isizathu: Oku kwenziwe ngabom: imodeli ye-AI, umboneleli neenkcukacha zokungena ze-API zilawulwa kuphela yi-Master Admin kwaye azinakuhlelwa zii-tenant (ziphawulwe ngokufanelekileyo kwithebhu ye-Config).
Isisombululo: Akukho nto ifuneka ukwenziwa kwicala leTenant; ngeenqwelo zomboneleli qhagamshelana nomntu wakho oqhagamshelana naye kwi-Zentor.