Umsizi wokusetha: isinyathelo ngesinyathelo uya ku-chatbot yokuqala

Uhlolojikelele lwezinyathelo eziyi-9 zomsizi wokusetha ku-„/onboarding".

Kuhlolwe Kokugcina: 2026-07-20

Umsizi wokusetha ukuhola ekusetheni okuyisisekelo kwe-tenant yakho. Umthola ngokufakiwe kwe-sidebar okuthi „Umsizi wokusetha" kumenyu enkulu. Isinyathelo ngasinye singamakwa njengesiqediwe ngokwehlukana; ibha yenqubekela phambili ibonisa isimo sakho ngamaphesenti.

Isinyathelo ngesinyathelo

  1. 1. Imininingwane YenkampaniFaka igama lenkampani, uphawu nemininingwane yokuxhumana ngaphansi kokuthi „Izilungiselelo".
  2. 2. Yakha Isisekelo SolwaziDala okokuqala okufakiwe kolwazi noma amadokhumenti endaweni ethi „Ulwazi" ukuze i-chatbot ikwazi ukuphendula imibuzo.
  3. 3. Qalisa I-Crawl YewebhusayithiEndaweni ethi „Ulwazi" qala ukuhlola iwebhusayithi yakho (crawl) ukuze okuqukethwe okukhona kuthathwe ngokuzenzakalelayo njengesisekelo solwazi.
  4. 4. Vula iziteshiNgaphansi kokuthi „Ukuxhumana" vula iziteshi ozifunayo: i-Webchat, i-WhatsApp, i-Telegram, i-SMS noma i-imeyili.
  5. 5. Lungisa Idizayini Ye-WidgetEndaweni ethi „Chatbot" lungisa imibala, ilogo nombhalo wokwamukela we-widget ye-webchat.
  6. 6. Nquma imithetho yokudluliselwa kumuntuEndaweni ethi „Chatbot" nquma ukuthi kusukela kumuphi umkhawulo wokuqiniseka ingxoxo idluliselwa kumsebenzi ongumuntu.
  7. 7. Yenza Ingxoxo YokuhlolaYenza ingxoxo yokuhlola ne-chatbot yakho ngqo kumsizi — lesi siteshi sokuhlola sihlukene nezibalo zakho zangempela, ukuze imilayezo yokuhlola ingayiphambanisi imibiko.
  8. 8. Vula idomeneIzizinda lapho i-widget yakho ingalayishwa khona zifakwa yi-Zentor lapho kudalwa i-widget — hhayi nguwe endaweni ethi „Izilungiselelo" (bheka isihloko esithi „Faka kuwebhusayithi"). Hlola lapha ukuthi izizinda ezifiswayo sezitshelwe yini i-Zentor.
  9. 9. UkuqoqaEndaweni ethi „Chatbot" thola ikhodi yokuhlanganisa yewebhusayithi yakho (bheka isihloko sokuhlanganisa i-widget).

Umphumela olindelekile

Zonke izinyathelo ezingu-9 zimakwe njengeziqediwe futhi ibha yenqubekela phambili ibonisa 100 %. I-tenant yakho inesisekelo solwazi, iziteshi ezivuliwe ne-widget elungiselelwe.

Amacala ajwayelekile amaphutha

Ibhokisi lokuhlola esinyathelweni sesi-7 libika ukuthi „Akukho phrofayela le-chatbot elisebenzayo".

Isizathu: Akukadalwa iphrofayela le-chatbot le-tenant yakho.

Isixazululo: Qala udale iphrofayela ye-chatbot ezenzakalelayo (bona i-athikili ethi „Dala iphrofayela ye-chatbot") bese uzama isinyathelo futhi ngemva kwalokho.

Ngemuva kwesinyathelo sokugcina akukho okwenzekayo, akukho sikrini sokuphela.

Isizathu: Lokhu kuyindlela elindelekile yokuziphatha — umsizi awuvali ngokuzenzakalelayo futhi uhlala utholakala ngebha eseceleni, uma ufuna ukuqeda okuthile kamuva.

Isixazululo: Akudingeki lutho. Ungavula umsizi noma inini futhi ukuze uphinde izinyathelo ezithile.

Inqubekelaphambili yesinyathelo iyalahleka.

Isizathu: Isimo sigcinwa ohlangothini lweseva; ukugcinwa okuhlulekile kungabangelwa uxhumano olungazinzile.

Isixazululo: Phawula isinyathelo njengesiqediwe futhi; uma iphutha liphindeka, hlola isimo sesistimu ku-dashboard.

Izihloko ezihlobene

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