Thatha iincoko ezidluliselweyo njengomsebenzi

Indlela yokubona ukuba incoko ye-chatbot idluliselwe, uyithathe uze uyibuyisele kwibhoti.

Kufunyenwe ngokugqibeleleyo: 2026-07-20

Xa i-chatbot idlulisela incoko ngokuzenzekelayo (bona „Umda wokudlulisela kumntu" kuqwalaselo lwe-chatbot) okanye ufuna ukuyithatha ngesandla, uyifumana kwicandelo elithi „Chatbot" kwithebhu ethi „Live-Inbox". Akukho saziso se-Push — uluhlu luzihlaziya ngokuzenzekelayo rhoqo emva kwemizuzwana esi-8.

Inyathelo ngenyathelo

  1. Vula i-Live-InboxYiya kwicandelo elithi “Chatbot” kwaye ukhethe i-tab ethi “Live-Inbox”.
  2. Bona iincoko ezidluliselweyoIincoko ezinesimo esinikezelweyo okanye esicelwayo ziboniswa ngophawu lwe-orenji ethi “Handover”. Ngeliso lokuhluza le-dropdown unokuhluza ngokujoliswe kwiincoko ze-Handover.
  3. Thatha incokoVula incoko uze ucofe u-„Thatha". Oku kusebenza nokuba umda wokudlulisela ngokuzenzekelayo ufikelelwe okanye hayi — unokuthatha ngesandla nangaliphi na ixesha.
  4. Jonga imbaliIncoko epheleleyo enemiyalezo yomthengi, yebhoti neyakho iboniswa ngokulandelelana kwexesha kumbono omnye.
  5. PhendulaBhala impendulo yakho ngqo kwincoko — xa uthumela umyalezo, incoko iphawulwa ngokuzenzekelayo njengethathwe nguwe, nangaphandle kokucofa ngokucacileyo u-„Thatha".
  6. Ngokukhetha: buyisela kwi-botNgeqhosha elithi „Ibhoti iyathatha kwakhona" ubuyisela incoko kwi-chatbot nangaliphi na ixesha — ukuhlala kumntu akunyanzelwanga ngokusisigxina.

Isiphumo esilindelekileyo

Uyithathile incoko, ubona imbali epheleleyo kwaye unokuzigqibela ukuba nini na uyibuyisele kwibhoti.

Iimeko eziqhelekileyo zeempazamo

Andiboni phawu luthi „Thatha" kwincoko.

Isizathu: Incoko sele ithathwe ngomnye umsebenzi (isimo sele siyi-„agent").

Isisombululo: Hlola isimo sangoku kwimbali yencoko; xa kufuneka, uvumelane nomlingane.

Akukho saziso xa kufika ukudluliselwa okutsha.

Isizathu: I-Live-Inbox isebenza nge-Polling ezenzekelayo (rhoqo emva kwemizuzwana esi-8) endaweni yezaziso ze-Push — le yimeko yangoku esebenzayo.

Isisombululo: Gcina i-tab ye-Live-Inbox ivuliwe ngexesha lakho lokusebenza, okanye usebenzise i-Handover-filter ukuze wenze ukujonga rhoqo.

Incoko ayabelwa msebenzi othile okanye qela.

Isizathu: Okwangoku akukho ngqiqo yemigca yokulinda okanye yokwabela — bonke abasebenzi abagunyazisiweyo babona i-inbox enye ekwabelwana ngayo.

Isisombululo: Vumelanani ngaphakathi eqeleni malunga nokuqhuba de incoko ithathwe.

Amanqaku ahambelanayo

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