Zentor App Features — AI Chatbot, Omnichannel & Automation

AI Chatbot

The Zentor App AI Chatbot automatically receives and handles customer inquiries — around the clock, across all six equally-ranked channels: web chat, email, WhatsApp, Telegram, SMS and telephony via the Zentor SIP-Voicebot.

• Webchat widget for your website (embeddable)
• Email, WhatsApp, Telegram, SMS and telephony via the Zentor SIP-Voicebot as equally-ranked additional channels
• Not only answers questions but, depending on configuration, also carries out process steps — such as appointment bookings or status inquiries
• Flexible AI model integration: local or external
• Multilingual communication configurable

→ Learn more about the AI Chatbot

Omnichannel Inbox

The Omnichannel Inbox brings together all customer inquiries from web chat, email, WhatsApp, Telegram, SMS and telephony via the Zentor SIP-Voicebot in one unified interface — six equally-ranked channels.

• All channels in one unified inbox
• Conversation assignments and team collaboration
• Complete conversation history per contact
• Role-based access rights (RBAC) per employee

→ Learn more about the Omnichannel Inbox

Knowledge Base

The knowledge base is the memory of the AI chatbot.

• File uploads, manual entries and website crawling
• Vector search and full-text search combined
• Source tracking per chatbot response
• Approval workflow for new knowledge content

→ Learn more about the Knowledge Base

Handover / Live Chat Transfer

With the handover feature the AI chatbot transfers conversations seamlessly to human agents.

• Automatic or manual handover trigger
• Complete conversation history for the receiving agent
• Configurable escalation rules per channel
• Return to bot after agent completion possible

→ Learn more about the Handover Feature

Automation with n8n

Zentor App integrates n8n as an automation layer.

• n8n workflows freely configurable in the Individual (Individuell) plan
• No technical limit on the number of automations
• Triggers via bot intents, appointments, webhooks
• Audit log per workflow run

GDPR, Security & Hosting

Zentor App is hosted in the EU. A complete on-premises variant is available in the Individual (Individuell) plan.

• EU hosting, GDPR-compliant
• On-premises option in the Individual (Individuell) plan
• Local AI models without data sharing with external providers
• Role-based access rights, audit trail, encryption

Multi-Tenant Architecture

Zentor App is designed as a multi-tenant platform. Agencies and enterprise companies can operate multiple completely separate tenants under one roof.

• Complete data separation between tenants
• Separate branding, separate configuration per tenant
• Central management via master admin interface
• 1 tenant included in the Individual (Individuell) plan, additional tenants at €39/month each

→ Learn more about the Multi-Tenant Platform

Reporting & Analytics

Zentor App provides aggregated metrics on chatbot performance.

• Request volume and channel distribution
• Escalation rate and handover statistics
• Answer quality and unresolved requests
• Exportable evaluations for teams