I-Chatbot yezibhedu ezincinci
Amashishini amancinci afumana izicelo ezifanayo kaninzi — amaxesha okuvula, amaxabiso, iinkonzo, iminqweno yamadinga. I-chatbot ye-AI iphendula ezi zicelo ngokuzenzekelayo, imini nobusuku, ngaphandle kokuba iqela lakho lingenelele. Akufuneki call center.
Kutheni amashishini amancinci exhamla kwichatbot
Iyafumaneka imini nobusuku
Abathengi babuza imibuzo nangokuhlwa nangempelaveki. I-chatbot iphendula kwangoko — ngaphandle kokulinda, ngaphandle kwamaxesha okuvula. Akukho qhagamshelwano luphoswayo, akukho ii-imeyile ezingaphendulwanga ubusuku bonke.
Hlela izicelo kwangaphambili
Phambi kokuba umthengi afowune okanye abhale i-imeyile, i-chatbot icacisa imibuzo esisiseko kwaye iqokelele ulwazi olufanelekileyo. Iqela lakho lifumana izicelo ezicwangcisiweyo endaweni yemiyalezo ekrwada.
Qokelela iminqweno yamadinga
I-chatbot ibuza umhla, ixesha nomcimbi ngendlela ecwangcisiweyo kwaye idlulisele ulwazi kwi-inbox yakho. Akusekho kukhala kwefowuni kwidinga ngalinye.
Phendula imibuzo ebuzwa rhoqo ngokuzenzekelayo
Gcina eyona mibuzo yabathengi ixhaphakileyo kwisiseko solwazi — i-chatbot inika iimpendulo ezingaguqukiyo nezichanekileyo ngaphandle komsebenzi wesandla weqela lakho.
Ukudluliselwa kumsebenzi xa kufuneka
Kwizicelo ezintsonkothileyo okanye xa kufunwa uqhagamshelwano lobuqu, i-chatbot idlulisela incoko kumsebenzi — kuquka imbali epheleleyo yencoko.
Onke amajelo kwi-inbox enye
I-WhatsApp, Webchat, SMS, i-imeyile, Telegram nomnxeba nge-Zentor SIP-Voicebot — onke amajelo amathandathu adibana ngokulinganayo kwi-Omnichannel-Inbox ye-Zentor App. Akusekho kutshintsha phakathi kwee-app ezahlukeneyo.
Ukuqaliswa okulula — nangaphandle kwesebe le-IT
I-Zentor App yenzelwe ngabom njengeqonga lokuzincedisa. Ukuseta i-chatbot akufuni lwazi lokuprograma: wenza i-tenant yakho, ugcwalise isiseko solwazi ngomxholo wakho uze ufake ikhowudi ye-Webchat nge-snippet kwiwebhusayithi yakho.
Iimeko eziqhelekileyo zokusetyenziswa kumashishini amancinci
Amaxesha okuvula, isishwankathelo seenkonzo, iminqweno yamadinga, izicelo zoqikelelo lweendleko — i-chatbot iphendula kwaye icwangcise lonke uqhagamshelwano lokuqala oluxhaphakileyo.
Imenyu, izicelo zokubhukisha iitafile, amaxesha okuvula, izinto ezinikezelwayo ngoku neziganeko — ziphendulwa ngokuzenzekelayo, imini nobusuku.
Hlela kwangaphambili izicelo zokuqala, chaza iipakethi zeenkonzo, cela idinga lencoko yokuqala — konke ngaphandle kokuthumelana ii-imeyile ngesandla.
Yamkela izicelo zokufowunelwa, cwangcisa izicelo zeekowuti, phendula imibuzo yenkonzo ebuzwa rhoqo — kwaye xa kufuneka unikezele ngqo kumsebenzi onoxanduva.
Imibuzo ephambili
Ngaba ndidinga ulwazi lobugcisa ukuze ndisete ichatbot?
Hayi. I-Zentor App yakhiwe njengeqonga lokuzincedisa. Useta i-chatbot yakho ngojongano lomsebenzisi olulula, ugcwalise isiseko solwazi ngomxholo wakho uze uvule ikhowudi ye-Webchat kwiwebhusayithi yakho. Akufuneki lwazi lokuprograma koku.
Ndingaqala ngokukhawuleza kangakanani ngechatbot?
Ukuseta kobuchwepheshe ngokuqhelekileyo kuthatha ngaphantsi kosuku. Umsebenzi omkhulu kukugcwalisa isiseko solwazi ngemibuzo yakho ebuzwa rhoqo, ulwazi lweemveliso neenkqubo. Oqala ngoku unokuqhuba i-chatbot esebenzayo kwiwebhusayithi yakhe kwisithuba seentsuku ezinye ukuya kwezimbini zomsebenzi.
Zeziphi izicelo ezinokuphathwa yichatbot yamashishini amancinci?
Izicelo eziqhelekileyo zezi: amaxesha okuvula, iinkonzo, uluhlu lwamaxabiso, amaxesha okuhanjiswa, ulwazi lweemveliso, iminqweno yamadinga nezicelo zoqhagamshelwano. Yonke into enokuchazwa ngombhalo wempendulo ocacileyo, i-chatbot inokuyiphendula ngokuzenzekelayo — imini nobusuku.
Kwenzeka ntoni kwizicelo ezingakwazi ukuphendulwa yichatbot?
Xa i-chatbot ingafumani mpendulo ifanelekileyo kwisiseko solwazi okanye isicelo sintsonkothe kakhulu, inokudlulisela incoko kumsebenzi. Umsebenzi ubona imbali epheleleyo yencoko kwaye unokunceda ngqo — ngaphandle kokuba umthengi aziphinde.
Ngaba ichatbot ingaxhasa ne-WhatsApp?
Ewe. Ngaphandle kwe-Webchat, i-Zentor App ikwaxhasa i-WhatsApp, Telegram, SMS, i-imeyile nomnxeba nge-Zentor SIP-Voicebot kwi-Omnichannel-Inbox enye ekwabelwana ngayo — amajelo amathandathu alinganayo esewonke. Abathengi banokukhetha ijelo abalithandayo — yonke imiyalezo idibana kwindawo enye.
Ingaba i-chatbot inokwamkela iminqweno yamadinga?
Ewe. I-chatbot inokuqokelela iminqweno yamadinga ngendlela ecwangcisiweyo — umhla, ixesha, umcimbi neenkcukacha zoqhagamshelwano. Imodyuli yokubhukisha iyafumaneka njengemodyuli eyongezelelweyo kwipakethi ye-Individuell kwaye ixhasa ukuhlela kwangaphambili, ngaphandle kokufuna inkonzo yekhalenda yangaphandle.
Ngaba ichatbot ye-AI iyahambelana ne-GDPR kumashishini amancinci?
I-Zentor App inokuqhutywa kwi-EU okanye njengohlobo lwe-On-Premises. Ngale ndlela uzalisekisa iimfuno ze-DSGVO zokugcinwa nokuqhutywa kwedatha. Umgaqo-nkqubo wabucala wewebhusayithi yakho kufuneka ukhankanye ukusetyenziswa kwe-chatbot — itemplate uyifumana kuxwebhu lwe-Zentor App.
Ixabisa malini ichatbot yamashishini amancinci?
Ipakethi ye-Starter ye-Zentor App iqulethe i-chatbot ye-AI, Webchat nesiseko solwazi esine-1.000 MB yendawo yokugcina (inokwandiswa ngokwesicelo). Amanye amajelo, ukudluliselwa kumntu nokuzenzekela kwe-n8n kuqukwa kwiiplani eziphezulu. Amaxabiso akutshanje uwafumana kwiphepha lamaxabiso.
Seta iChatbot yeshishini lakho elincinci
Qala ngeplani ye-Starter — i-chatbot ye-AI, Webchat nesiseko solwazi ziqukiwe. Akufuneki lwazi lobuchwepheshe lwangaphambili.