Chatbot for Small Businesses
Small businesses get the same inquiries over and over — opening hours, prices, services, appointment requests. An AI chatbot answers these inquiries automatically, around the clock, without your team needing to step in. No call center required.
Why Small Businesses Benefit from a Chatbot
Available Around the Clock
Customers ask questions in the evening and on weekends too. The chatbot responds immediately — no waiting, no opening hours. No missed contact, no unanswered emails overnight.
Pre-Qualify Inquiries
Before a customer calls or writes an email, the chatbot clarifies basic questions and captures relevant information. Your team gets structured inquiries instead of raw messages.
Capture Appointment Requests
The chatbot asks for date, time, and matter in a structured way and forwards the information to your inbox. No more phone ringing for every single appointment.
Automatically Answer Frequent Questions
Store your most common customer questions in the knowledge base — the chatbot delivers consistent, accurate answers without manual effort for your team.
Handover to Employees When Needed
For complex inquiries or when personal contact is desired, the chatbot hands over the conversation to an employee — including the complete conversation history.
All Channels in One Inbox
WhatsApp, web chat, SMS, email, Telegram, and telephony via the Zentor SIP-Voicebot — all six channels come together as equals in the Zentor App omnichannel inbox. No more switching between different apps.
Easy Setup — Even Without an IT Department
Zentor App is deliberately designed as a self-service platform. Setting up a chatbot does not require programming skills: you create your tenant, populate the knowledge base with your content, and embed the web chat code with a snippet on your website.
Typical Use Cases for Small Businesses
Opening hours, service overview, appointment requests, cost estimate inquiries — the chatbot answers and structures all common first contacts.
Menu, reservation requests, opening hours, current offers and events — answered automatically, around the clock.
Pre-qualify initial inquiries, explain service packages, request an initial consultation appointment — all without manual email back-and-forth.
Receive callback requests, structure quote inquiries, answer frequent service questions — and hand over directly to the responsible employee when needed.
Frequently Asked Questions
Do I need technical knowledge to set up a chatbot?+
No. Zentor App is built as a self-service platform. You set up your chatbot through an intuitive user interface, populate the knowledge base with your content, and activate the web chat code on your website. Programming skills are not required.
How quickly can I get started with a chatbot?+
The technical setup usually takes less than a day. The biggest effort lies in populating the knowledge base with your frequently asked questions, product information, and processes. Starting with this, you can have a working chatbot running on your website within one to two business days.
Which inquiries can a chatbot for small businesses handle?+
Typical inquiries include: opening hours, services, price ranges, delivery times, product information, appointment requests, and contact inquiries. Anything that can be described with a clear response text can be answered automatically by the chatbot — around the clock.
What happens with inquiries the chatbot cannot answer?+
If the chatbot does not find a suitable answer in the knowledge base or an inquiry is too complex, it can hand over the conversation to an employee via handover. The employee sees the complete conversation history and can help directly — without the customer having to repeat themselves.
Can the chatbot also support WhatsApp?+
Yes. In addition to web chat, Zentor App supports WhatsApp, Telegram, SMS, email, and telephony via the Zentor SIP-Voicebot in a shared omnichannel inbox — six equally-ranked channels in total. Customers can choose the channel they prefer — all messages come together centrally.
Can the chatbot accept appointment requests?+
Yes. The chatbot can capture appointment requests in a structured way — date, time, matter, and contact details. The booking module is available as an add-on module in the Custom package and supports pre-qualification without needing an external calendar service.
Is an AI chatbot GDPR-compliant for small businesses?+
Zentor App can be operated in the EU or as an on-premises variant. This lets you meet GDPR requirements for data storage and processing. Your website's privacy policy should mention the use of the chatbot — a template can be found in the Zentor App documentation.
What does a chatbot for small businesses cost?+
Zentor App's Starter package includes an AI chatbot, web chat, and a knowledge base with 1,000 MB of storage (expandable on request). Additional channels, handover, and n8n automations are included in higher plans. Current prices can be found on the pricing page.
Set Up a Chatbot for Your Small Business
Start with the Starter plan — AI chatbot, web chat, and knowledge base included. No technical prior knowledge required.