AI Chatbot for SMEs — Scale Your Customer Communication
Zentor App automates your customer communication across all channels — GDPR-compliant, EU-hosted, deployable without an IT department.
The Challenge for SMEs
Mid-sized businesses face a contradictory situation: customer expectations for fast, cross-channel communication are rising — yet internal resources for support and communication are limited.
Large enterprises solve this with dedicated teams and expensive enterprise software. SMEs need a solution that can be set up without an IT department, is GDPR-compliant, and delivers a clear ROI.
Limited Resources
Small support teams cannot be available 24/7 — AI handles standard inquiries automatically.
Many Channels, No Overview
WhatsApp, email, website chat — without a central inbox, teams lose track.
Data Protection Uncertainty
US-based AI services create compliance risks. Zentor App offers EU hosting and On-Premises as secure alternatives.
What Zentor App Delivers for SMEs
Zentor App is a complete AI communication platform developed specifically for practical use without large IT resources.
AI Chatbot Without Coding
Populate the knowledge base — Zentor App answers customer inquiries automatically. No code, no developers.
All Channels in One Inbox
WhatsApp, Telegram, SMS, email, web chat and telephony in one interface — no switching channels, no lost messages. Telephony runs via the Zentor SIP-Voicebot.
Handover to Agents
Complex inquiries are seamlessly transferred by the bot to your team — with the full conversation history in the inbox.
GDPR-Compliant and EU-Hosted
Infrastructure and databases run in the EU; any optional external AI provider is safeguarded exclusively through EU Standard Contractual Clauses. For maximum control, the On-Premises option is available in the Individual (Individuell) plan.
The Starter package is the ideal entry point for small and medium-sized businesses: AI chatbot with its own knowledge base and webchat widget for exactly one website/domain. Set up without an IT department.
Start professionally without needing the full feature set right away. Current prices can be found on the pricing page.
The Individual (Individuell) plan flexibly extends your setup to additional channels: WhatsApp, Telegram, SMS and telephony via the Zentor SIP-Voicebot become available as selectable modules. Plus n8n workflows, the booking module, RBAC and audit trail — each configurable as needed.
Freely configurable user count and all Omnichannel features as selectable modules — maximum €899/month. Support is not an automatic component, it is likewise freely selectable. Current prices can be found on the pricing page.
No Complex Setup — Live Within Hours
Zentor App is designed as a SaaS platform. Setup follows a clear three-step process and requires no technical prior knowledge.
Populate the Knowledge Base
Upload FAQ texts, product information, and service descriptions. The AI chatbot uses this content immediately.
Configure Chatbot and Channels
Define behavior, tone, and escalation rules. Integrate Webchat, WhatsApp, or additional channels.
Go Live
The chatbot is immediately ready. Use the analytics dashboard to continuously optimize the knowledge base.
Frequently Asked Questions
Is Zentor App suitable for smaller businesses too?+
Yes. The Starter package includes one domain, an AI knowledge base, and the web chat widget. Additional channels, team features, automations, and integrations can be added through an individual configuration. Current prices can be found on the pricing page.
Do I need my own IT department?+
No. Zentor App is designed as a SaaS platform and requires no technical prior knowledge. You populate the knowledge base, configure the chatbot through a graphical interface, and embed the Webchat widget in your website via a code snippet. Technical setup steps are supported by clear step-by-step guides.
How long does setup take?+
The basic configuration — populating the knowledge base, setting up the chatbot, embedding the widget — is typically completed within a few hours. More complex setups with n8n workflows or multiple channels require a bit more time but remain manageable thanks to the visual configuration. No IT department needed.
What happens if the bot cannot answer a question?+
As soon as the chatbot cannot answer an inquiry from the knowledge base or a customer wants human advice, the bot transfers the conversation via Handover to an agent. The colleague sees the entire prior conversation in the Omnichannel Inbox and can respond directly there — no information loss, no repeated questions.
Can I scale Zentor App myself as my business grows?+
Yes. Zentor App is built on clearly defined plans: the Starter plan covers the basics for one website. The Individual (Individuell) plan flexibly extends to all six live communication channels, n8n workflows, the appointment module, RBAC, 10 users (expandable on request), and additional tenants at €39/month each. You can switch plans at any time.
Ready for AI-Powered Customer Communication?
Start with the Starter plan or speak with us about the right plan for your business.