Pricing for AI Chatbot, Omnichannel Communication and Automation — Demo, Starter and Individual (Individuell)
Zentor App is built modularly. You start with the feature scope your business actually needs, and can add further channels, automations, and process modules as needed. Three clear plans — Demo, Starter, Individual (Individuell). All prices are final under §19 UStG — no VAT is charged.
After we review your request, you get 14 days of fully free access, with Zentor branding. The term starts at activation and ends automatically afterwards — no automatic paid renewal.
- ✓14 days completely free from activation
- ✓€0 setup fee
- ✓AI chatbot with own knowledge base
- ✓Webchat integration
- ✓Zentor branding visible
- ✓ends automatically after 14 days, no automatic renewal
For small businesses that want to start their website chatbot professionally — exactly one website.
- ✓exactly 1 public website / domain
- ✓AI chatbot with own knowledge base
- ✓Webchat integration
Freely configurable from selectable services (e.g. WhatsApp, Telegram, SMS, telephony bookable via the Zentor SIP-Voicebot, email as a channel, omnichannel inbox, automations, calendar integration, teams/roles, additional websites) — maximum €899/month, offer before payment.
- ✓freely selectable add-on channels and modules
- ✓maximum €899/month
- ✓setup depending on scope, up to a maximum of €399
- ✓offer and approval before payment
All prices are final prices under §19 UStG without VAT (German small business regulation). Third-party and usage-based costs (e.g. SMS, telephony) only apply if these channels are actually booked and used.
Limits in Detail
Real, technically or contractually defined values per plan — not marketed as blanket "unlimited", but stated concretely.
| Feature | Starter | Individual (Individuell) |
|---|---|---|
| Conversations/month | 500 | no technical cap |
| Knowledge base entries | 100 (expandable on request) | 100 (expandable on request) |
| Storage | 1,000 MB (expandable on request) | 1,000 MB (expandable on request) |
| Users | 10 (expandable on request) | 10 (expandable on request) |
| Domains/widgets | 1 | no technical cap |
| Tenants | 1 included | 1 included, additional tenants at €39/month each |
| API rate limit | 2,000 requests/15 min (platform-wide) | 2,000 requests/15 min (platform-wide) |
| SMS/telephony third-party costs | usage-based, only when booked | usage-based, only when booked |
| Support response time | individually agreed | individually agreed |
| Setup time | depends on scope booked, individually agreed | depends on scope booked, individually agreed |
Individual (Individuell) Configurator
Choose your base package, add the services you need, and switch between monthly and annual billing — the price is calculated live by the backend, not a static marketing display. Individual (Individuell) always runs through an offer: payment only follows after your approval.
1. Choose a base package
2. Billing
Yearly: 10% discount on the software fee (formula: yearly price = monthly price × 12 × 0.90). The setup fee and usage costs (e.g. SMS, telephony) are never discounted.
3. Add services (0 selected)
ai
automation
communication
infrastructure
integration
organization
productivity
reporting
scheduling
security
telephony
usage
4. Activation type
Individual (Individuell) always goes through an offer: after submission you will receive a concrete offer for approval — payment follows only after that. A direct payment step without an offer is technically excluded for Individual (Individuell).
5. Your details
Setup and Onboarding
A one-time setup is calculated for productive implementation.
Demo: €0. Starter: €49 one-time. Individual (Individuell): depending on scope up to a maximum of €399, presented as an offer before project start.
What Are the Total Costs? — Transparent Calculation
The costs of Zentor App consist of two components: a one-time setup fee and a monthly licence. Both depend on the chosen plan and, for the Individual (Individuell) plan, on the configuration scope.
The one-time setup covers technical integration, knowledge base build-up, channel connection, chatbot configuration and first test runs. For the Individual (Individuell) plan, the scope is presented as an offer before project start — no surprise costs.
- One-time setup: €0 (Demo), €49 (Starter) or up to a maximum of €399 (Individual (Individuell), depending on scope)
- Monthly licence: €0 (Demo, 14 days), €49 (Starter) or freely configurable up to a maximum of €899 (Individual (Individuell))
- Choose monthly billing or annual billing with a 10% discount on the software fee — no automatic paid renewal after the demo
Which Plan for Whom? — A Guide
The choice of the right plan depends on the number of channels used, team size and automation needs.
- Demo: to try it out with no obligation — 14 days free, ends automatically
- Starter (€49/month): for exactly one website with an AI chatbot, its own knowledge base and a webchat widget — nothing else included automatically
- Individual (Individuell) (up to €899/month): for additional needs — more channels, automations, teams/roles, calendar integration, additional locations or integrations
What Does Zentor App Deliver Compared to the Status Quo?
Zentor App is not an expense but an investment — when it takes over concrete tasks and processes that previously cost staff time.
First-level inquiries (opening hours, prices, product information) can be automated in many industries, and depending on configuration and connected systems, Zentor App can also handle entire processes such as appointment bookings, confirmations, or cancellations independently. Handover to an employee remains reserved for genuine exceptions — with the complete conversation history, directly from the inbox.
- Reduction of incoming calls and emails through 24/7 automated processing — from the initial response to independent process handling, depending on configuration
- Higher-quality leads: contact data and concerns already captured in a structured way before staff get involved
- Fewer missed inquiries outside business hours — no visitor goes unanswered
- Scalable without headcount growth: more inquiries, same team effort
ROI Calculator: Your Potential Savings
Adjust the values to your situation to see an example calculation.
Example calculation based on your input. No guarantee of actual savings. Setup fee and individual factors are not included here.
Initial Consultation and Offer — What Happens After the Inquiry?
After your inquiry we usually respond within one business day...
- Initial consultation: clarify requirements and channels, identify the right plan
- Offer: setup scope, timeline and licence transparently stated
- Onboarding: jointly build knowledge base, embed widget, set up team
- Go-live: technical integration and first test runs as part of setup. Support is not an automatic blanket service — configurable as an additional, freely selectable module on the Individual (Individuell) plan
SLA & availability
There is currently no public SLA (Service Level Agreement) with contractually guaranteed availability or response time for the Demo and Starter packages.
In the Individual (Individuell) package, individual SLA agreements can be arranged in a personal conversation.
You can view the technical platform status on our status page.
Request an individual SLAFrequently Asked Questions about Pricing
Is there a free trial?
Yes. The 14-day Demo is completely free (€0 setup), shows Zentor branding and ends automatically — there is no automatic paid renewal.
Why are there setup costs?
Starter has a fixed, one-time setup fee of €49. For the Individual (Individuell) plan, setup depends on actual scope (up to a maximum of €399) and is presented as an offer before payment.
Can I upgrade later?
Yes. Switching from the Demo to Starter, or from Starter to an individually configured plan, is possible at any time.
Are WhatsApp, Telegram, SMS and telephony always immediately included?
No. WhatsApp, Telegram, SMS, telephony and email as a channel are not automatic Starter features — they are selectable add-on modules within the Individual (Individuell) plan.
Are there individual plans for larger needs?
Yes. For additional needs, configure the Individual (Individuell) plan — maximum €899/month, offer before payment.
What is included in the one-time setup costs?
Technical integration, basic configuration of the knowledge base, chatbot setup, channel connection and first test runs.
What contract terms are available?
You can choose between monthly billing and annual billing with a 10% discount on the software fee. The setup fee and any consumption costs (e.g. SMS) are never discounted.
What exactly does the Starter plan cost?
€49/month plus a one-time setup fee of €49. It includes an AI chatbot with its own knowledge base and a webchat widget for one domain.
Schedule Initial Consultation
We assess the need in the initial consultation and then recommend a suitable plan.
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