Chatbot for Real Estate Agents
Prospects ask questions about properties, locations, and viewing appointments — via web chat, WhatsApp, or email, around the clock. Zentor App recognizes the request, captures requirements and budget, qualifies the prospect, matches suitable properties, books viewing appointments, provides requested documents, and hands over to your team in a structured way when interest is concrete.
The Problem: Many Inquiries, Little Capacity for Pre-Qualification
Real estate agents receive daily inquiries about properties — via web chat, WhatsApp, or email, ranging from serious buyers to poorly qualified inquiries without a concrete budget or timeline. Manually capturing, pre-qualifying, and coordinating appointments across multiple channels costs time that is missing for actual sales work. In the evening, on weekends, or during an ongoing viewing appointment, inquiries go unanswered — potential customers turn to other agents.
The Process from First Inquiry to Handover
Depending on configuration and connected systems, Zentor App runs a defined process — from first contact to structured handover to your team. Every step is traceable and documented in the Zentor App inbox.
Recognize Inquiry
Whether web chat, WhatsApp, or email: Zentor App recognizes the property interest and starts the appropriate process. Telephony via the Zentor SIP-Voicebot works as an equal channel alongside the others.
Capture Requirements & Budget
Budget, desired location, property size, and timeline are gathered in a structured way — as in an initial phone call, only automated and logged.
Qualify the Prospect
Based on the details provided, Zentor App distinguishes serious buyers from non-binding inquiries and marks the lead accordingly in the inbox.
Match Property
From your listed portfolio, Zentor App suggests suitable properties for the inquiry and answers detail questions about location, features, and price.
Book Viewing
Preferred appointment times are requested and — depending on configuration — booked directly or forwarded with contact details to your team.
Request Documents
Exposé, floor plan, or energy certificate: The prospect can request documents directly, which Zentor App either provides automatically or forwards structured to your team for sending.
Follow-up Process & Handover
When buying interest becomes concrete, Zentor App hands over the case, including full history, to an agent — for price negotiation, on-site viewing, and contract conclusion.
Available 24/7 — Without Additional Staff
Zentor App automatically answers common questions about property details, locations, the purchase process, and availability — even in the evening, on weekends, and on holidays, via web chat, WhatsApp, and email. Your team can focus on qualified conversations, price negotiations, and contract closings instead of routine communication. The concrete benefit: available around the clock, better pre-qualification, faster viewing appointments, more complete prospect data, and less coordination effort within the team. Telephony via the Zentor SIP-Voicebot is available as an equal channel alongside web chat, WhatsApp, and email.
Start Small, Expand Deliberately
You do not need to start with the full process. Zentor App can be introduced step by step and adapted to your needs.
Start Small
Begin with web chat and email: Zentor App answers property questions and captures requirements — without touching your existing systems.
Expand
Add WhatsApp and the booking module (Custom package) once the process has proven itself — step by step, not all at once. Telephony via the Zentor SIP-Voicebot is available as an equal channel alongside the others.
Measure Success
In the Zentor App inbox, you can see how many inquiries were qualified, how many viewings were booked, and how many leads were handed over to your team.
Who Is Zentor App Suitable For?
Zentor App is suitable for individual agents, small agencies, and teams who want to structure their inquiry communication — for both purchase and rental properties. Whether residential, commercial, or land: the chatbot can be tailored to your portfolio.
Individual Agents
Relief from routine inquiries, 24/7 availability
Agencies
Team inbox, handover, shared lead management
Rental
Pre-qualify rental prospects, capture appointments
Commercial Real Estate
Capture complex inquiries in a structured way
Frequently Asked Questions
How does Zentor App qualify real estate prospects?+
Zentor App asks about budget, desired location, property size, and buying intent — similar to how you would do it over the phone, regardless of whether the inquiry comes via web chat, WhatsApp, or email. The answers are stored in a structured way in the Zentor App inbox, so your team only contacts serious prospects.
Can Zentor App book viewing appointments?+
With the booking module activated, Zentor App can request preferred appointment times in a structured way and enter viewings directly, without needing an external calendar service. Without the booking module, the bot captures appointment requests and contact details and forwards them to you or your team.
Does Zentor App also take calls?+
Phone is bookable via the Zentor SIP-Voicebot; a phone number and suitable SIP/PSTN connection are provided as part of individual setup by Zentor.
Can I tailor Zentor App to my portfolio?+
Yes — your current properties, location information, and purchase conditions are fed in via the knowledge base. Zentor App matches inquiries to suitable properties and answers typical questions based on this content. For very specific availability questions, the bot forwards the prospect to your team.
Is this also suitable for rental properties?+
Yes — Zentor App is configurable for both purchase and rental. You determine which questions are asked, which properties are matched, and which content from your portfolio is used to answer questions.
Can Zentor App send exposés or documents?+
Prospects can request documents such as exposé, floor plan, or energy certificate directly in the conversation. Depending on the integration, Zentor App automatically provides the documents or forwards the request in a structured way to your team for sending.
What does this cost for an agency?+
Zentor App starts with a 14-day free demo, then the Starter plan from €49/month with AI chatbot and web chat integration. For teams with an omnichannel inbox, WhatsApp, and further automations, the freely configurable Custom package is recommended (up to €899/month). The one-time setup fee is €49 (Starter) or up to €399 (Custom). Telephony via the Zentor SIP-Voicebot is available as an equal channel and is set up for you by Zentor.
Set Up a Chatbot for Your Agency
In a demo conversation, we will show you how Zentor App structures your inquiry communication, pre-qualifies prospects, and relieves your team.