Chatbot for Tradespeople —
Less Phone Time, More Jobs
As a tradesperson, you are on the job site, in the workshop, or at the customer's location. That is exactly when inquiries come in — via web chat, email, WhatsApp, Telegram, or SMS. Zentor App receives the inquiry, categorizes the matter, clarifies urgency and appointment or callback preferences, and creates a job directly when needed — while you are working.
The Problem in the Trades: Inquiries Come In While You Work
Tradespeople are on the job site, in the workshop, at the customer's. During this time, inquiries come in via web chat, email, WhatsApp, Telegram, or SMS. Many go unanswered because there is no time. Prospects do not wait: they turn to the next business. The result is lost leads and missed jobs, even though the capacity would be there. A platform that receives, categorizes, and processes inquiries around the clock closes exactly this gap — without you having to be constantly available.
The Process: From Inquiry to Completed Job
Zentor App maps the complete process of a trade inquiry — depending on configuration and connected systems. The inquiry comes in via web chat, WhatsApp, email, Telegram, or SMS. The system categorizes the matter (e.g., plumbing, electrical, heating) and determines the urgency — emergency or regular inquiry. Location, photos, and further details about the damage or job are then captured. Afterward, an appointment or callback is booked, a job or ticket is created, and the responsible team is informed. The customer receives a status message — confirmation, reminder, or, if needed, information about a change or cancellation.
Capture & Categorize Inquiry
Inquiries come in via web chat, WhatsApp, email, Telegram, or SMS. Zentor App assigns the matter to a category and determines the urgency.
Capture Location, Photos & Data
Address, photos of the damage, and further details are gathered in a structured way. You receive complete information before you are on site.
Book Appointment or Callback
Service, date, and time are clarified directly. If needed, a callback is arranged instead — all relevant data at a glance.
Create Job & Inform Team
Zentor App creates a job or ticket and informs the responsible team. Customers automatically receive confirmation, reminders, or status updates.
Less Effort, More Completed Jobs
Instead of a phone marathon in the evening, you receive complete, structured cases directly in the inbox — including location, photos, and job details. You are available around the clock, even when you personally are not, and therefore miss fewer calls and inquiries. Appointment and callback processes run faster because the data is already fully captured on arrival — this reduces coordination effort within the team. Processing times and completed cases can be tracked in the inbox at any time. Additionally, store your services, price ranges, and service areas once in the knowledge base so Zentor App consistently delivers accurate answers.
When an Employee Takes Over
Zentor App hands over to an employee of your business when a matter is complex or an explicitly defined exception applies — for example, technical follow-up questions that require an on-site professional assessment, or when a customer explicitly wants a personal conversation. For standard processes — capturing the inquiry, booking an appointment or callback, creating a job, sending a status message — the process runs independently, depending on configuration and connected systems.
Start Small, Expand Deliberately
Start with the Starter plan (€49/month plus a one-time €49 setup fee) and the AI chatbot via web chat — or try it free for 14 days. If you need additional channels such as WhatsApp, Telegram, or SMS, switch to the freely configurable Custom package (up to €899/month plus up to €399 setup, quote before payment). Telephony via the Zentor SIP-Voicebot is available as an equal channel and is set up for you by Zentor.
Typical Chatbot Use Cases in the Trades
Zentor App is suitable for all trade businesses and trade-adjacent service providers that regularly receive inquiries through their website:
- ›Plumbing emergency
- ›Electrician inquiry
- ›Painting work inquiry
- ›Roofing appointment
- ›Heating service
- ›Locksmith service
- ›Clearance service
- ›Facility management service
Frequently Asked Questions
Does Zentor App only handle the response, or also the next steps?+
Zentor App does more than answer inquiries. Depending on configuration and connected systems, the system categorizes the matter, determines urgency, captures location and further data, books an appointment or callback, creates a job or ticket, and informs your responsible team. A handover to an employee only takes place for complex or explicitly defined exceptions.
Do I have to be available at all times?+
No. Zentor App receives inquiries via web chat, email, and WhatsApp around the clock — including evenings and weekends. You handle the incoming cases at your own times in the inbox.
Can I tailor the bot to my services?+
Yes — via the knowledge base you populate the system with your services, price ranges, and service areas. Zentor App draws on this for every inquiry and gives precise, consistent answers.
Can Zentor App also take phone calls?+
Phone is bookable via the Zentor SIP-Voicebot; a phone number and suitable SIP/PSTN connection are provided as part of individual setup by Zentor.
What does it cost?+
The Starter plan costs €49/month plus a one-time €49 setup fee — or try it free for 14 days. This gives you the AI chatbot via web chat. For WhatsApp, Telegram, and SMS, the freely configurable Custom package is available (up to €899/month plus up to €399 setup, quote before payment). Telephony via the Zentor SIP-Voicebot is available as an equal channel and is set up for you by Zentor.
Does this also work for emergencies?+
Yes — Zentor App recognizes urgency based on the matter (e.g., burst pipe or heating failure), captures location and further data, and books a callback or appointment immediately if needed. In acute exceptional cases, a handover to an employee can take place.
Chatbot for Your Trade Business
Try Zentor App in a demo conversation and see how inquiries in your business are received, categorized, and processed through to the job. No technical knowledge required.