Requesting on-premises operation
On-premises is not a self-service dashboard feature but an individual setup model — here is how to request it.
Last verified: 2026-07-20
On-premises operation (running Zentor App in your own data center) is part of the Individuell package and is not activated via a self-service button in the dashboard. The technical foundation (dedicated database, n8n, and Redis instances instead of shared infrastructure) is prepared in the system, but setup is done individually by Zentor.
Step by step
- Express interest via the demo pageThe contact path on the public on-premises information page leads to the general demo request — there is no separate on-premises-specific application process.
- Individual coordination with ZentorDetails about infrastructure, AI model operation (optionally fully local, without external provider access), and contract terms are clarified in a personal conversation.
- Setup by ZentorThe actual technical setup — including dedicated infrastructure — is performed exclusively by Zentor, not as self-service.
Expected result
You know that on-premises is requested via a personal conversation with Zentor and is not a dashboard function.
Common error cases
I am looking for a dashboard setting to switch to on-premises myself.
Cause: Such a self-service function deliberately does not exist — on-premises is an individual setup model.
Resolution: Use the demo request on the on-premises information page to start a conversation with Zentor.
I want to know if on-premises is included in my current package.
Cause: On-premises is tied to the Individuell package, not available with the Starter package.
Resolution: Discuss with Zentor whether switching to the Individuell package is needed for your on-premises request.
I want to know if I can freely choose between AI models with on-premises.
Cause: For fully local operation without external provider access, the information page indicates free model choice is possible — the exact details depend on your individual setup.
Resolution: Clarify the specific model options in a personal conversation with Zentor.