Ukuvikelwa kwedatha kuchatbot — Okumele izinkampani zikunanzelele
Ama-chatbot ewebhusayithi aqoqa idatha yomuntu — ngakho angaphansi kwe-DSGVO. Ikhasi leli linika isifinyezo sezinto eziqakatheke kakhulu zobuchwepheshe lezokuhlela: imvumo, i-AVV, i-EU-Hosting, ukunciphisa idatha lamalungelo okufinyelela. Kalithathi indawo yeseluleko sezomthetho.
Kungani ukuvikelwa kwedatha kuchatbot kuyisibopho
Ama-chatbot aqoqa idatha yomuntu: amabizo, amakheli e-imeyili, inombolo zocingo, izindaba, amakheli e-IP. Nxa idatha enjalo iqoqwa, isetshenzwa kumbe idluliselwa, uMthetho Oyisisekelo Wokuvikelwa Kwedatha (DSGVO) uyasebenza.
Lokhu kusebenza lakumathuluzi e-live chat lakumawijethi engxoxo azenzakalelayo kumawebhusayithi. Kungelani lokuthi ophendulayo ngumuntu kumbe yi-AI — ukusetshenzwa kwedatha kungaphansi kwezidingo ezifananayo: isisekelo somthetho, ukusobala, ukuboshelwa enjongweni, ukunciphisa idatha lezinyathelo zobuchwepheshe zokuvikela.
Loba ngubani oqhuba i-chatbot kuwebhusayithi yakhe kufanele aqinisekise ukuthi umnikezeli ugcina idatha ngendlela ehambelana le-EU, ukuthi isivumelwano sokusetshenzwa kwedatha singenziwa lokuthi ukucela imvumo kungenziwa ngobuchwepheshe.
Okumele likunanzelele ekuvikelweni kwedatha kuchatbot
Ingxoxo ingakaqali, kufanele kutholwe imvumo yokusetshenzwa kwedatha. Lokhu kwenza ukuthi umsebenzisi abone ngokusobala njalo kugcwalisa isidingo esiqakathekileyo se-DSGVO.
Idatha kufanele isetshenzwe kumaseva ase-EU. Ngalokho ugwema ukudluliselwa kwedatha emazweni angaphandle kwe-EU lezidingo zakho ezengeziweyo ngaphansi kwe-DSGVO.
Kufanele kwenziwe isivumelwano sokusetshenzwa kwedatha lomnikezeli we-chatbot. Lokhu kubophezelwa ngumthetho nxa idatha isetshenzwa ngabangaphandle.
Qoqa kuphela idatha edingekayo enjongweni. Okungaqoqwanga akudingi ukuvikelwa kumbe ukucinywa.
Idatha yezingxoxo igcinwa isikhathi esingakanani? Zikhona yini izinqubo zokususa? Umgomo ocacileyo wokugcina uqakathekile ekuhambelaneni le-DSGVO.
Ngubani enkampanini ovunyelwe ukufunda izingxoxo? Ukulawula ukufinyelela okusekelwe ezindimeni kunciphisa ubungozi bokwephulwa kokuvikelwa kwedatha ngaphakathi.
Ukuvikelwa kwedatha eZentor App
IZentor App yakhelwe ukusetshenzwa kwedatha okuhambelana lemithetho ye-EU. Izici eziqakatheke kakhulu zokuvikelwa kwedatha ngokufitshane:
- Ukugcinwa ku-EU: Idatha yezingxoxo isetshenzwa kumaseva ase-European Union.
- Imvumo engahlelwa: Iwijethi yengxoxo ingahlelwa ukuze abasebenzisi banike imvumo yokusetshenzwa kwedatha ngaphambi kokuqala kwengxoxo.
- I-AVV iyenzeka: Ngesicelo kungenziwa isivumelwano sokusetshenzwa kwedatha egameni lomunye.
- Idatha yezingxoxo ku-akhawunti yenu: Zonke izingxoxo zihlala ku-akhawunti yenu yeZentor App njalo zibonakala kuphela kumalungu eqembu avunyelweyo.
- Izimvumo zokufinyelela ezisekelwe ezindimeni: Lina linquma ukuthi yibaphi abasebenzisi abalokufinyelela kudatha yezingxoxo.
Imininingwane yobuchwepheshe mayelana lendawo yokugcina idatha, izikhathi zokususa lemibandela ye-AVV sicela libuze engxoxweni yokuqala.
Ukuhamba kwedatha ku-chatbot yewebhusayithi — ngubani osebenza yiphi idatha?
Ukuvikelwa kwedatha kuqala ngokuzwisisa ukuthi yiyiphi idatha eya ngaphi sibili ngesikhathi sengxoxo. Kuchatbot yewebhusayithi, umlayezo ngokuvamileyo udlula ezigabeni ezine — ngasinye silokuqakatheka kwaso ekuvikelweni kwedatha:
- 1. Ibhrawuza yomsebenzisi: I-widget yengxoxo ilayishwa kuwebhusayithi yenu. Khona lapha ukuhlela kunquma ukuthi imvume iyacelwa yini ngaphambi kokuxhumana kokuqala lokuthi yiyiphi idatha yobuchwepheshe (isib. ikheli le-IP) edluliselwayo.
- 2. Ukudluliselwa kuseva: Imilayezo idluliselwa ifihliwe (encrypted) kuseva yokusebenza. Indawo yokubamba idatha (hosting) iyo enquma ukuthi ukusetshenzwa kuhlala ngaphakathi kwe-EU kumbe kuba lokudluliselwa elizweni langaphandle.
- 3. Ukusetshenzwa yi-AI: Impendulo idalwa yimodeli ye-KI — ngokukhetha ngemodeli ye-KI yendawo engqalasizindeni yenu kumbe ngomnikezeli we-KI wangaphandle. Nxa kusetshenzwa endaweni, okuqukethwe yingxoxo kakuphumi endaweni yenu; nxa kusetshenzwa ngaphandle, ukusetshenzwa kwedatha egameni lomunye kumele kuvikelwe ngesivumelwano.
- 4. Ukugcinwa le-Inbox: Ingxoxo igcinwa ku-akhawunti njalo ibonakala ku-Inbox kumalungu eqembu avunyelweyo. Lapha kusebenza izimvumo zokufinyelela, izikhathi zokugcina lohlelo lokususa.
Uhlelo lokususa: gcina njalo ususe idatha yezingxoxo ngokwenjongo
I-DSGVO ifuna ukuthi idatha yomuntu ingagcinwa isikhathi eside kulesidingwa yinjongo (ukukhawulela ukugcinwa). Engxoxweni ze-chatbot lokhu kutsho ukuthi kusetshenziswe uhlelo lokucima olwenziwa ngezigaba esikhundleni sokugcina okungelamkhawulo:
- Misa injongo: Izingxoxo zigcinelwani — ukulandelela ukusekelwa, ukuphatha ama-lead, ukuqinisekisa izinga? Injongo inquma isikhathi.
- Chaza isikhathi sokugcina: Isikhathi esiqondileyo (isib. ngemva kokuphela kodaba) kufanele sifakwe ngobuchwepheshe, hatshi ngokuhlela kuphela.
- Ukususa okuzenzakalelayo: Izinqubo ezisusa njalonjalo izingxoxo eziphelelwe yisikhathi zinciphisa ubungozi bokuthi idatha „ihlale nje" ingalawulwa.
- Amalungelo abathintekayo: Kumele kube lokwenzeka ukuphendula izicelo zolwazi lezokususa — izingxoxo ngazinye kumele zitholakale njalo zisuseke ngokuqondileyo.
- Ukubhala: Uhlelo lokususa lungena ohlwini lwemisebenzi yokusetshenzwa kwedatha njalo kumele luvunyelwane lesikhulu sokuvikelwa kwedatha.
Izikhathi eziqondileyo lokwenziwa kobuchwepheshe kwezinqubo zokususa sicela lizicacise engxoxweni yokuqala kanye lesikhulu senu sokuvikelwa kwedatha.
Ukuvikelwa kwedatha kuchatbot kuqakatheke kakhulu kubani?
Nxa amakhasimende echaza izindaba eziqakathekileyo engxoxweni, uhlaka olucacileyo lokuvikelwa kwedatha luqakatheke kakhulu.
Izigaba ezikhethekileyo zedatha yomuntu (isib. idatha yezempilo) zingaphansi kwezidingo eziphakemeyo ze-DSGVO.
Idatha yamakhasimende evela ezicelweni zengxoxo mayelana lama-oda lokubuyisela kumele isetshenzwe njalo igcinwe ngokuphepha.
Imininingwane yokuxhumana lamaphrofayili okuthanda avela engxoxweni ze-chatbot angaphansi kwe-DSGVO — kungelani lenjongo yokusetshenziswa.
Imibuzo evame ukubuzwa mayelana lokuvikelwa kwedatha kuchatbot
Kumele ngifake isitatimende semvumo ku-chatbot na?
Ngokuvamileyo lokhu kuyanconywa, ngoba ama-chatbot asebenza idatha yomuntu. Izidingo eziqondileyo sicela lizicacise lesikhulu senu sokuvikelwa kwedatha.
Idatha yezingxoxo igcinwa ngaphi?
EZentor App kumaseva agcinwe ngokuhambelana lemithetho ye-EU. Sicela libuze imininingwane mayelana lendawo yokugcina engxoxweni yokuqala.
Iyini i-AVV?
Isivumelwano sokusetshenzwa kwedatha (AVV) silawula ukuthi umnikezeli wezinsiza usebenza njani idatha yomuntu egameni lomunye — nxa kulobudlelwano bokusetshenzwa kwedatha egameni lomunye, sibophezelwa yi-Art. 28 DSGVO.
Kumele ngisuse idatha yezingxoxo zechatbot ngemva kwesikhathi esithile yini?
Lokhu kuncike enjongweni yokusetshenzwa. Inqubo yokususa iyanconywa. Sicela licacise lesikhulu sokuvikelwa kwedatha.
I-DSGVO iyasebenza lakumathuluzi e-live chat na?
Yebo, ngoba lakhonapho kudluliselwa idatha yomuntu.
Misa i-chatbot elandela i-GDPR
I-Zentor App inikeza i-EU-Hosting, imvumo engahlelwa kanye lokukhetha i-AVV. Qala nge-demo yamahala yensuku ezingu-14 kumbe ngqo kusukela ku-49 €/ngenyanga — kumbe ukhulume lathi ngezidingo zakho eziqondileyo.
Leli khasi kalithathi indawo yokwelulekwa ngezomthetho. Sicela licacise izidingo zomthetho zokuvikelwa kwedatha lesikhulu sokuvikelwa kwedatha esifundileyo.
Okunengi ngalokhu esikhungweni sosizo