I-chatbot yewebhusayithi yezinkampani

Ichatbot ye-AI yewebhusayithi yenu — 24/7, ivumelana le-GDPR, lokudluliselwa kumuntu

Ichatbot ye-AI ngqo ekhasini lenu elikhulu iphendula imibuzo yezivakashi emini lebusuku, ibamba ama-lead ngendlela ehlelekileyo, ibona izifiso zezikhathi ezimisiweyo njalo idlulisele eqenjini lenu ngaphandle kokuphazamiseka nxa kudingeka — ngaphandle kweqembu labathuthukisi, yakhelwe izinqubo ezivumelana le-GDPR.

Indlela ukuhlanganiswa kwewebhusayithi okusebenza ngayo

I-chatbot ye-Zentor App ihlanganiswa lewebhusayithi yakho ngokusebenzisa i-widget ye-JavaScript engafakwa. I-code snippet ifakwa kanye kuphela — emva kwalokho konke okunye okulungiswayo kungenziwa nge-dashboard.

  • Faka ikhodi ye-widget kuwebhusayithi (umugqa oyedwa we-JavaScript, ekhanda kumbe engezansi)
  • Gcwalisa isizinda solwazi: imibhalo ye-FAQ, ulwazi lomkhiqizo, izinhlu zentengo, amadokhumenti enqubo
  • Lungiselela i-Branding: ilogo, umbala, umbhalo wokwamukela, igama le-chatbot
  • Setha umbhalo wemvume ye-GDPR ubuye uqale ukusebenza bukhoma

Izici ze-chatbot yewebhusayithi ngokufingqiwe

Ichatbot yeZentor App kuwebhusayithi yenu: iyatholakala 24/7, ivumelana le-GDPR, lomsebenzi wokudluliselwa kumuntu kanye lokuxhunywa okupheleleyo kwe-Omnichannel.

  • Phendula ngokuzenzakalelayo 24/7 — lebusuku, ngempelasonto lasezinsukwini zomkhosi
  • Qopha ama-lead ngokuhleliweyo: igama, i-imeyili, isicelo, isicelo sesikhathi esimisiweyo
  • Nikeza izikhathi ezimisiweyo ngqo ngenqubo yokubhukha elungiselelweyo
  • Dlulisela esisebenzini nge-webchat-Handover — ngomlando wonke wengxoxo
  • Ukuxhumana ngezilimi ezinengi kungalungiselelwa kuye ngemakethe ehlosiweyo

I-chatbot ye-AI kanye le-chatbot esekelwe emithethweni — umehluko uyini?

Awuzona zonke izi-chatbot ezifanayo. Ibhothi esekelwe emithethweni iphendula kuphela imibuzo ebekwe kusenesikhathi ngokuqondile — noma yikuphi ukuchezuka kudala izimpendulo ezingalungile. I-chatbot ye-AI kodwa izwisisa ulimi lwemvelo futhi ingaphendula imibuzo eqanjwe ngokukhululekileyo.

IZentor App isebenzisa ichatbot ye-AI esekelwe ku-LLM esebenza lesizinda solwazi senu njengomongo. Umphumela: izimpendulo eziqondileyo ezinaka umongo ezivela edatheni yebhizinisi lenu — ngaphandle kokubhala kanzima umbuzo ngamunye ongaba khona.

  • Ibhothi esekelwe emithethweni: izimpendulo ezimiselwe kuphela, eqinileyo, edinga ukunakekelwa okunengi
  • I-chatbot ye-AI (Zentor App): izwisisa ulimi lwemvelo, ifunda esizindeni sakho solwazi
  • Akudingeki ukuhlela isihlahla ngasinye sengxoxo
  • Ukubuyekezwa kwesizinda solwazi = izimpendulo ze-chatbot ezibuyekeziweyo masinyane

Isizinda solwazi: ichatbot iyalazi ibhizinisi lenu

Inhliziyo yeZentor App yisizinda solwazi. Lilayisha amadokhumende enu — imibhalo ye-FAQ, izichazo zemikhiqizo, imibandela yenkonzo, uhlu lwamanani — njalo ichatbot isebenzisa lokhu okuqukethweyo njengesisekelo sezimpendulo.

Amafomathi asekelwayo: PDF, DOCX, okufakwa ngesandla ngqo ku-dashboard kanye lokuhlola iwebhusayithi (crawling) ukuze kungeniswe okuqukethweyo ngokuzenzakalelayo. Isizinda solwazi nxa sipheleleyo kakhulu, izimpendulo zechatbot ziqondile kakhulu.

Yiziphi izinkampani ezifanelana le-chatbot yewebhusayithi?

Ichatbot ye-AI kuwebhusayithi iyabhadala yonke indawo lapho amakhasimende evame ukubuza imibuzo efanayo — njalo izimpendulo eziphangisayo zenza umehluko phakathi kwesicelo lokusuka kwesivakashi:

  • Abanikezeli benkonzo lama-ejensi: yenza ukululeka kokuqala kuzenzakalele, qopha izicelo zezikhathi ezimisiweyo
  • Izingcitshi zezandla lezindawo zokulungisa: hlunga kusenesikhathi izicelo, phendula imibuzo yentengo
  • Abathengisi bezindlu: hlela izicelo zezindlu, bhukha izikhathi zokubuka izindlu
  • Izitolo ze-inthanethi: cacisa imibuzo yomkhiqizo, ukutholakala lokubuyisa emini lebusuku
  • Amabhizinisi amancane lamaphakathi: yenza usizo lwezinga lokuqala luzenzakalele, khulula ithimu

Ilandela i-GDPR kusukela ekuqaleni

IZentor App isebenzisa yonke idatha ngokuvumelana le-GDPR e-EU. Ukucela imvumo kwakhelwe ku-widget njalo kungahlelwa — izivakashi zizikhethela ngaphambi kokuthi idatha yengxoxo isetshenziswe. Isivumelwano sokusetshenziswa kwedatha egameni lenu (DPA) ngokwe-Art. 28 GDPR singenziwa ngesicelo. Ephakhejini le-Individuell kuyatholakala futhi okukhethwa kwe-On-Premises.

Ichatbot yezilimi ezinengi: finyelelani amakhasimende ngolimi lwawo

Amabhizinisi alezimakethe zamazwe ngamazwe kumbe amaqembu okuqondiwe akhuluma izilimi ezinengi angahlela ichatbot yeZentor App ngezilimi ezinengi. Isizinda solwazi singaqukatha okuqukethweyo ngezilimi ezinengi — ichatbot iphendula ngolimi ikhasimende elibhala ngalo, ngaphandle kokukhetha ulimi ngesandla.

Ukuba lezilimi ezinengi kubaluleke kakhulu ezinkampanini ezilamakhasimende eSwitzerland (isiJalimane, isiFulentshi, isiTaliyane), e-Austria lamakhasimende amazwe ngamazwe kanye lezinkampani ezithumela impahla ngaphandle ezitholela imibuzo yamakhasimende njalo ngesiNgisi kumbe ngezinye izilimi.

  • IsiJalimane, isiNgisi lezinye izilimi zingalungiselelwa kuye ngokuqukethwe kwesizinda solwazi
  • Ukuhlonza ulimi ngokuzenzakalelayo: ibhothi iphendula ngolimi lwekhasimende
  • Ukulungiselelwa kolimi ngechaneli: isib. i-webchat ngesiJalimane, ichaneli ye-WhatsApp ngesiNgisi
  • Ukuhumusha kombuzo wemvume lemilayezo yesistimu kungamiswa ngolimi ngalunye

Indlela yokudluliselwa kumuntu ngokuningiliziweyo

Ukudluliselwa kumuntu kungomunye wemisebenzi eqakathekileyo kakhulu yechatbot yewebhusayithi — njalo ngesikhathi sinye yiyo ethathwa kalula kakhulu. Ukudlula okutshelelayo kusuka ebhothini kusiya kumsebenzi ongumuntu kukhetha ukuthi amakhasimende ayibona yini ingxoxo njengeyobungcitshi.

KuZentor App, ngesikhathi sokudluliselwa kumuntu umlando wonke wengxoxo — kuhlanganise yonke imilayezo, izinhloso ezibonakeleyo ledatha ye-lead ehlelekileyo — udluliselwa kumsebenzi ku-Inbox ye-Omnichannel. Ikhasimende kalidingi ukuphinda indaba yalo. Umsebenzi ubona umongo khona manje njalo angaqhubeka ephendula ngaphandle kokuphazamiseka.

  • I-Handover-trigger: ngokuzenzakalelayo nxa kulezimpawu zokudlulisela phezulu, ezihlokweni ezingaphandle kwesizinda solwazi kumbe ngesicelo esicacileyo sekhasimende
  • Ukudlulisela akubonakali ekhasimende — akula kushintsha kwechaneli, akula kuphumula
  • Isisebenzi sibona umlando wonke wengxoxo lazo zonke izikhala ze-lead ezirekhodiweyo
  • Ukubuyisela ebhothini ngemva kokuphela kokungenelela komuntu kungalungiselelwa

I-chatbot yewebhusayithi iletha ini ngokuqondile?

Ichatbot yewebhusayithi iyazibhadala nxa ithatha imisebenzi elinganisekayo ebibiza isikhathi sabasebenzi kumbe ebangela ukuthi izicelo zezivakashi zilahleke. Imiphumela ejwayelekileyo ekusebenzeni — elinganiswa ngemibiko ehlanganisiweyo:

Umphumela oqondileyo uncike enanini lezicelo, kukhwalithi yesizinda solwazi lekujwayelekeni kwemibuzo embonini. Amabhizinisi alezicelo eziphindwa kanengi — abahlinzeki bezinsizakalo, izingcitshi zemisebenzi yezandla, amahhovisi abameli, izitolo ze-inthanethi — azuza ngokuphangisa lokusobala kakhulu.

  • Izingcingo ezingenayo ezimbalwa ekubuzeni okujwayelekileyo: amahora okuvula, intengo, ukutholakala, izinqubo
  • Ikhwalithi ephezulu yama-lead: isicelo lemininingwane yokuxhumana kuvele kuqoshwe ngokuhleliweyo ngaphambi kokuthi isisebenzi singene
  • Akula zicelo ezishiywayo ngaphandle kwamahora omsebenzi — izivakatshi zamukelwa emini lebusuku
  • Ama-conversion alinganisekayo: zingaki izingxoxo ze-chatbot eziholela esicelweni, esikhathini esimisiweyo kumbe ekuthengeni?

Izindaba zokusetshenziswa ezijwayelekileyo — i-chatbot yenzani ngokuqondile?

I-chatbot yewebhusayithi ayisiyo ibhothi jikelele yemibuzo lezimpendulo, kodwa yisistimu eqeqeshelwe inkampani yakho. Kuye ngemboni lokulungiselelwa, yenza imisebenzi etshiyeneyo — yonke isuka endaweni eyodwa.

Okubalulekileyo akusikho ukuthi ibhothi ikwazi konke, kodwa ukuthi iphendula ngokuthembekileyo imibuzo evame kakhulu lethatha isikhathi esiningi — futhi idlulisele ngokuqinileyo amacala ayinkimbinkimbi ethimini lakho.

  • Hlunga kusenesikhathi izicelo zokuqala: qopha isicelo, ibhajethi, ukuphuthuma ngokuhleliweyo engxoxweni ngaphambi kokuthi kubandakanywe isisebenzi
  • Amahora okuvula, indawo, intengo: phendula imibuzo ejwayelekileyo emini lebusuku, ngaphandle kokusebenzisa izinsiza
  • Bona izicelo zezikhathi ezimisiweyo uqalise inqubo yokubhukha — ngokudluliselwa ngqo ekhalendeni
  • Qopha idatha ye-lead ngokuhleliweyo uyidlulisele masinyane nge-webhook kumbe i-workflow ye-n8n ku-CRM kumbe kubathengisi
  • Ukululekwa ngomkhiqizo: sekela izivakatshi ekuqathaniseni amaphakheji, izinketho kumbe inkonzo — zingakasuki

Ukuhlanganiswa lezinhlelo ezikhona

I-Zentor App akusiyo indlela ehlukanisiweyo. I-chatbot yewebhusayithi ingahlanganiswa kalula lamathuluzi lezinqubo zakho ezikhona — ngaphandle kwamaphrojekthi amakhulu e-IT.

  • I-Webhook: thumela idatha ye-lead nezifinyezo zezingxoxo ngokushesha kunoma yiziphi izinhlelo zangaphandle
  • Ama-workflow e-n8n: izenzo ezilandelayo ezizenzakalelayo — isib. dala okufakwa kwe-CRM, thumela izaziso, dala amathikithi (kusukela kuphakheji ye-Individuell)
  • Izaziso ze-imeyili: nxa kulama-lead ahlungiweyo kumbe izicelo ze-Handover, i-imeyili masinyane kubasebenzi abanesibopho
  • Ukufinyelela kwe-API kokuhlanganisa kwakho uqobo lokwenza ngokuzenzakalelayo kwakho kuyatholakala ephakhejini ye-Individuell

I-chatbot iqala ukusebenza bukhoma msinyane kangakanani?

Ukuhlanganiswa kwezobuchwepheshe kwe-widget ye-Zentor App kuthatha imizuzu embalwa: i-snippet yekhodi ye-JavaScript ifakwa kanye ku-header kumbe ku-footer yewebhusayithi yakho. Akula phrojekthi yokuthuthukisa, akula kulungiswa kwe-backend.

Ukuhlelwa kokuqukethweyo — ukugcwalisa isizinda solwazi, ukumisa uphawu, ukuhlela umbhalo wemvumo ye-GDPR — kwenziwa ngokupheleleyo ku-dashboard. Isikhathi esijwayelekileyo sokuqaliswa kuhlanganise lesizinda solwazi lesigaba sokuqala sokuhlola: 1 kuya ku-2 amaviki.

  • Usuku 1–2: faka ikhodi ye-widget kuwebhusayithi, ukulungiselelwa kwesisekelo, misa i-branding
  • Usuku 3–7: gcwalisa isizinda solwazi (FAQ, ulwazi lomkhiqizo, uhlu lwentengo, izinqubo)
  • Usuku 7–10: ukuhlolwa, ukulungisa kahle indlela i-chatbot eziphatha ngayo, ukuhlola i-Handover
  • Kusukela ngosuku 10: ukuqala bukhoma, ukuqapha nokuthuthukisa okuqhubekayo

Izindleko zonke ze-chatbot yewebhusayithi: yini efanele ngempela?

Izindleko ze-chatbot yewebhusayithi zakhiwa yingxenye ezimbili: inani lokumisa elikhokhwa kanye lelayisensi yenyanga. Ku-Zentor App, i-demo iyamahala izinsuku ezingu-14, i-Starter ibiza 49 €/inyanga kanye le-49 € yokumisa. Onke amanani ngokwe-§ 19 UStG angafaki intela yokuthengisa.

Ukuqathanisa: Isisebenzi sokusekela esingeziweyo sesikhathi esigcweleyo sibiza izinkampani eJalimani ngokujwayelekileyo u-35.000 kuze kube ngu-55.000 € ngonyaka — ngaphandle kokuqeqeshwa, ngaphandle kokumelela lapho sisekhefini, ngaphandle kokutholakala 24/7. I-chatbot iphatha izicelo zezinga lokuqala emini lebusuku, ngaphandle kwezikhathi zokungasebenzi.

  • Demo: izinsuku ezingu-14 mahala ngokuphelele, 0 € yokumisa — i-chatbot ye-AI, i-webchat, le-branding ye-Zentor
  • Starter: 49 €/inyanga + 49 € yokumisa — i-chatbot ye-AI, i-webchat, idomeni e-1
  • Individuell: ilungiselelwa ngokukhululekileyo, ubuningi obungu-899 €/inyanga, ukumisa kuze kufike ku-399 € — amachaneli angaphezulu, ukwenza ngokuzenzakalelayo, amathimu/izindima, amadomeni amanye, isiphakamiso sentengo ngaphambi kokukhokha

Izinyathelo ezilandelayo: Kusuka ekuthakazeleni kuya ekwenzeni

Indlela elula kakhulu yokuqala yidemo. Kusistimu yedemo yeZentor App lingahlola ichatbot ye-AI iphila — lesizinda solwazi esesihleliwe esitshengisa ukuthi ibhothi iphendula njani imibuzo ejwayelekileyo yamakhasimende. Ngemva kwalokho kulandela ingxoxo yokuqala engabophiyo yokucacisa izidingo. Akulakuphoqwa ukubhalisela ngaphambi kwengxoxo, akulakubhadala kuqala, akulazinyathelo ezilandelayo ezifihlakeleyo — isiphakamiso sentengo senziwa kuphela nxa ubukhulu sebucacile.

  • Linga i-demo: zwa i-Zentor App isebenza bukhoma — akula kufakwa, akula akhawunti edingekayo
  • Ingxoxo yokuqala: cacisa izidingo, khetha iphakheji efanelekileyo, vumelanani ngohlelo lwesikhathi
  • Isiphakamiso sentengo lokumisa: chaza ububanzi bokumisa, hlela i-onboarding, qalisa i-widget bukhoma
  • Ukusebenza okuqhubekayo: thuthukisa isizinda solwazi, hlaziya ukubika, nweba amachaneli

Imibuzo evame ukubuzwa ngechatbot yewebhusayithi

Ngiyifaka njani i-chatbot kuwebhusayithi yami?

Ikhodi ye-widget ye-JavaScript ifakwa kanye ku-header kumbe ku-footer yewebhusayithi yakho — i-code snippet elula engadingi ithimu labathuthukisi. Ikhodi uyitholela ngqo ku-dashboard emva kokumisa i-akhawunti yakho ye-Zentor App.

Ingabe ngidinga ulwazi lobuchwepheshe ukusetha?

Hatshi. I-Zentor App yakhelwe njengeplatifomu ye-self-service. Isizinda solwazi uyagcwalisa ngesixhumanisi esibonakalayo, ukuhlobisa (branding) lokuziphatha kwe-chatbot uzilungiselela ngaphandle kwekhodi. Ukufaka ikhodi ye-widget kuphela kuwebhusayithi yakho kudinga ukufinyelela ekhodini yomthombo yekhasi — lokho kuyisinyathelo esilula se-copy-and-paste.

I-chatbot ifunda njani ngenkampani yami?

Ugcwalisa isizinda solwazi se-Zentor App ngokuqukethwe kwenkampani yakho: imibhalo ye-FAQ, ulwazi lomkhiqizo, izinhlu zentengo, imibandela yenkonzo lamadokhumenti enqubo. I-chatbot ye-AI isebenzisa le datha njengesisekelo sezimpendulo. Izibuyekezo zisebenza masinyane — akudingeki ukuqeqeshwa kabusha.

Kwenzakalani nxa i-chatbot ingakwazi ukuphendula umbuzo?

Nxa i-chatbot ye-AI ingakwazi ukuphendula isicelo ngesizinda solwazi kumbe isivakatshi sifuna umuntu ozakhuluma laye, indlela ye-Handover iqalisa ukudluliselwa. Isisebenzi sibona umlando wonke wengxoxo ku-i-Inbox ye-omnichannel futhi singaqhubeka sikhulume ngqo.

I-chatbot yewebhusayithi ilandela i-GDPR yini?

Yebo. I-Zentor App iphathwa e-EU; ezinkambisweni ezithile ze-AI umnikezeli wangaphandle we-AI angafakwa ngokuzikhethela, ukusetshenziswa okungaba khona ngaphandle kwe-EU kwenziwa kuphela ngesisekelo semigomo ejwayelekileyo yezivumelwano ze-EU (Art. 46 GDPR). Umbuzo wemvume uhlanganisiwe ku-widget futhi ungalungiselelwa. Isivumelwano sokusetshenzwa kwedatha (i-DPA) singasayinwa.

I-chatbot ye-AI yewebhusayithi ibiza malini?

I-Zentor App iqala nge-demo yamahala yezinsuku ezingu-14. Iphakheji ye-Starter ibiza 49 €/inyanga kanye le-49 € yokumisa kanye kuphela futhi iqukethe i-chatbot ye-AI enesizinda solwazi sayo le-webchat kudomeni eyodwa. Onke amanani ngokwe-§ 19 UStG angafaki intela yokuthengisa. Isifinyezo esigcweleyo usitholela ekhasini lamanani.

I-chatbot ingabhukha izikhathi ezimisiweyo?

Yebo. I-Zentor App ilemojula yokubhukha ehlanganisiweyo (kusukela kuphakheji ye-Individuell). I-chatbot ibona izicelo zezikhathi ezimisiweyo futhi ingabonisa ukutholakala kanye lokuqalisa ukubhukha — ngqo engxoxweni, ngaphandle kwamathuluzi angaphandle okubhukha.

Iyiphi iplatifomu le-CMS lapho i-widget isebenza khona?

I-widget ye-Zentor App iyi-JavaScript snippet ejwayelekileyo engasetshenziswa kunoma iyiphi iwebhusayithi — kungakhathaleki i-CMS kumbe i-framework. I-WordPress, i-Wix, i-Squarespace, amakhasi asekelwe ku-React, amakhasi e-HTML: yonke indawo lapho ongafaka khona i-JavaScript ekhasini, i-widget iyasebenza.

Kuthatha isikhathi esingakanani ukumisa i-chatbot yewebhusayithi?

Ukuhlanganiswa kwezobuchwepheshe kwe-widget kuwebhusayithi kuthatha imizuzu embalwa. Ukulungiselelwa okuphelele okuhlanganisa isizinda solwazi, i-branding, izilungiselelo ze-GDPR lesikhathi sokuhlola kuthatha amaviki angu-1 kuze kube ngu-2 — kuye ngobukhulu bokuqukethwe okumele kunikezwe.

I-chatbot ingaxhunyaniswa le-CRM yami kumbe amanye amathuluzi?

Yebo. I-Zentor App inikeza ukuxhumanisa nge-webhook ekudluliseleni idatha ezinhlelweni zangaphandle kanye lokuhlanganiswa kwe-workflow ye-n8n ezenzweni ezilandelayo ezizenzakalelayo lokuhlanganiswa kwe-API kwakho uqobo — konke kutholakala njengamamojula angaphezulu ephakhejini ye-Individuell.

Kwenzakalani nxa izivakatshi ezinengi zisebenzisa i-chatbot ngasikhathi sinye?

I-Zentor App yakhelwe izingxoxo ezenzeka ngasikhathi sinye. Akula mkhawulo wezingxoxo ezenzeka ngasikhathi sinye — ibhothi iphendula izicelo ezinengi ngasikhathi sinye, ngaphandle kokulinda kwezivakatshi.

Ngingayisebenzisa i-chatbot emadomeni amanengi kumbe ezilimini ezinengi?

Ephakhejini ye-Starter kuhlanganisiwe idomeni eyodwa kuphela. Ephakhejini ye-Individuell kungamiswa amadomeni amanengi lokulungiselelwa kolimi okwengeziweyo. Ezinkampanini ezilezimakethe zamazwe ngamazwe, ukusebenza ngezilimi ezinengi kuyatholakala futhi kungalungiselelwa.

Misa i-chatbot ye-AI yewebhusayithi yakho

Qalisa nge-demo yamahala yezinsuku ezingu-14 kumbe ngqo nge-iphakheji ye-Starter kusuka ku-49 €/inyanga. I-chatbot ye-AI ilungiselelwe idatha yakho yolwazi lewebhusayithi yakho — ngaphandle kwethimu labathuthukisi, ilandela i-GDPR.

Izihloko ezengeziweyo

Okunengi ngalokhu esikhungweni sosizo