Isofthiwe yengxoxo yewebhusayithi — Khuluma lezivakatshi ngqo
Amafomu okuxhumana kawavamile ukugcwaliswa. Ifasitela lengxoxo lehlisa kakhulu isithiyo sokuqala: izivakatshi zibuza umbuzo wazo ngqo, zithole impendulo khona lapho — njalo ithimu yakho ingeniswa kuphela nxa kudingeka sibili.
Inkinga yamafomu okuxhumana
Amafomu okuxhumana alezinga eliphezulu labayekela phakathi. Izivakatshi kaziwagcwalisi kanengi nxa zingaqinisekanga — kungaba ngomuntu okufanele akhulume laye, isigaba esifaneleyo kumbe isikhathi sokulinda impendulo. Ongazi nxa umbuzo wakhe uzaphendulwa, ukhetha ukungawubhali.
Ifasitela lengxoxo lehlisa isithiyo kakhulu. Izivakatshi zingabuza imibuzo ngqo — kungela kuhleleka, kungela zikhala eziphoqelelweyo, kungela mizwa yokuthi uvula ithikithi. Ingxoxo iqala khona lapho. Njalo umsizi we-AI angaphendula masinyane ngendlela efanayo.
Umphumela: izicelo ezinengi, abathintwa abanengi abaqoqiweyo, abalesifiso abalahlekayo abambalwa — kungadingeki ukuthi iqembu lenu lifinyeleleke imini lobusuku.
Lokho isofthiwe yengxoxo yewebhusayithi okumele ikwenze
Izivakashi ziyabhala, zithole impendulo masinyane — kungelakulinda, kungelathikithi, kungelandlela ende.
Umsizi we-AI uyayazi imikhiqizo yakho, izintengo lezinqubo njalo uphendula ngokunemba ngokusekelwe kukho.
Idatha yokuxhumana, indaba lesifiso kuqoqwa ngendlela ehlelekileyo — ngokuzenzakalelayo, kungela fomu.
Nxa kudingeka, ibhothi idlulisela ingxoxo lomlando wayo wonke eqenjini lenu.
Ifomu lokuxhumana vs. i-live chat vs. i-chatbot ye-AI
- Akudingeki abasebenzi
- Kulula ukukufaka
- Inani eliphezulu labayekela phakathi
- Akula mpendulo masinyane
- Akulakho ukubuza imibuzo elandelayo
- Okomuntu siqu njalo okuguquguqukayo
- Kungaxazulula izindaba ezinzima
- Izindleko eziphezulu zabasebenzi
- Akungandiswa ngokulula
- Ngamahola omsebenzi kuphela
- Impendulo masinyane 24/7
- Kungandiswa kungela msebenzi owengeziweyo
- Ukudluliselwa (Handover) nxa kudingeka
- Ukuqoqa ama-lead okuzenzakalelayo
- Kudingeka ukuhlelwa
- Izindleko zenyanga ngayinye
Kungani i-Zentor App njengethuluzi lengxoxo lewebhusayithi yakho
Yonke idatha isetshenzwa kumaseva ase-Europe. Akula kulandelelwa (tracking), akula kudluliselwa kubanikezeli besithathu ngaphandle kwemvumo.
Isiqeshana esisodwa se-JavaScript siyenela ukufaka i-widget yengxoxo loba kuyiphi iwebhusayithi — kungakhathalekile i-CMS.
Ibhothi iqeqeshwa ngokuqukethwe kwakho: ama-FAQ, izincazelo zemikhiqizo, uhlu lwezintengo. Akula zimpendulo ezijwayelekileyo nje.
Nxa ibhothi ingasenelisi ukuqhubeka kumbe ikhasimende likufuna, umsebenzi uyathatha — kalula, lomlando wonke wengxoxo.
Akula zindleko ezifihlakeleyo, akula mali yokuthengiselana ngengxoxo ngayinye. Ukuhlela kanye kuphela 49 €, kumbe uhlole mahala okwensuku ezingu-14.
Isofthiwe yengxoxo yewebhusayithi ifanele bani?
Hlola izicelo, uqoqe izikhathi ezimisiweyo, ngaphandle kwe-hotline yocingo.
Phendula imibuzo ngemikhiqizo, ucacise isimo se-oda, unciphise ukuyekela ukuthenga phakathi.
Hlola kusengaphambili abalesifiso njalo uqoqe izikhathi ezimisiweyo zokubona indawo.
Qoqa izicelo ezintsha zamakhasimende ngendlela ehlelekileyo, langaphandle kwezikhathi zehhovisi.
Khulisa ukuxhumana lamakhasimende ungandisanga iqembu.
Yenza imibuzo ejwayelekileyo izenzakalele, izisebenzi zisale zikhululekile ezindabeni ezinzima.
Imibuzo evame ukubuzwa mayelana lesofthiwe yengxoxo yewebhusayithi
Yini isofthiwe yokuxoxa kwewebhusayithi?
Ithuluzi elivumela izivakatshi zewebhusayithi yakho ukuthi zixoxe ngqo lebhothi kumbe lesisebenzi — esikhundleni se-imeyili kumbe ifomu lokuxhumana. Isivakatshi sivula ifasitela lengxoxo, sibuze umbuzo waso njalo sithole impendulo khona lapho, singadingi ukutshiya ikhasi.
Kungani ingxoxo (chat) ingcono kulefomu lokuxhumana?
Ingxoxo iyaphangisa, ilula ukuyingena njalo ivumela imibuzo yokucacisa ngesikhathi sona kanye. Izinga lokuguqulwa kwezicelo liyakhuphuka ngokufakazelekileyo nxa izivakashi zingadingi ukugcwalisa ifomu elemigqa eminengi kuqala, kodwa zibhale nje — njengasengxoxweni ejwayelekileyo.
Ngihlala ngidinga izisebenzi ukuze ngisebenzise isofthiwe yengxoxo yewebhusayithi na?
Kakusikho okumele. IZentor App iphendula izicelo ngokuzenzakalelayo ngomsizi we-AI. Abasebenzi bangeniswa kuphela nxa kudingeka (Handover). Ibhothi ithatha imibuzo ejwayelekileyo imini lobusuku — iqembu lenu lingenelela kuphela ezindabeni ezilukhuni kumbe ezizwelayo.
Ngingaqoqa ama-lead ngengxoxo yini?
Yebo — ibhothi ibuza ngendlela ehlelekileyo ibizo, i-imeyili, indaba lenye idatha eqakathekileyo. Lolu lwazi luyagcinwa njalo lutholakala ngqo ethimini yakho, kungadingeki ukuthi umuntu alandele ingxoxo ngesandla.
Isofthiwe yengxoxo yewebhusayithi ibiza malini?
IZentor App iqala ngedemo yamahhala yensuku ezingu-14, ngemva kwalokho iphakheji le-Starter ngu-49 €/ngenyanga (Webchat lechatbot ye-AI, i-domain engu-1) kwengezwe u-49 € wokumisa. Ku-Omnichannel, WhatsApp lokwenza okuzenzakalelayo kukhona iphakheji le-Individuell elihlelwa ngokukhululekileyo (okuphezulu ngu-899 €/ngenyanga).
Hlola ingxoxo ye-demo yamahala
Bona iZentor App isebenza bukhoma: ukuthi umsizi we-AI uphendula njani izicelo zezivakashi, aqoqe njani ama-lead njalo adlulisele njani eqenjini lenu nxa kudingeka.