Website Chat Software — Talk to Visitors Directly
Contact forms are rarely filled out. A chat window significantly lowers the barrier to entry: visitors ask their question directly, get an instant answer — and your team is only involved when truly necessary.
The Problem With Contact Forms
Contact forms have a high abandonment rate. Visitors rarely fill them out when they are unsure — about the right contact person, the appropriate category, or the expected response time. Anyone who does not know whether their question will even be answered would rather not write it at all.
A chat window significantly lowers that barrier. Visitors can ask questions directly — without structure, without mandatory fields, without the feeling of opening a ticket. The dialogue starts immediately. And just as immediately, the AI assistant can respond.
The result: more inquiries, more captured contacts, fewer lost prospects — without your team needing to be available around the clock.
What Website Chat Software Needs to Do
Visitors write, get an instant reply — no waiting, no ticket, no detour.
The AI assistant knows your products, prices, and processes and answers precisely based on this.
Contact details, requests, and interest are collected in a structured way — automatically, without a form.
When needed, the bot hands over the conversation to your team with the full chat history.
Contact Form vs. Live Chat vs. AI Chatbot
- No staff needed
- Easy to embed
- High abandonment rate
- No instant reply
- No follow-up questions possible
- Personal and flexible
- Can resolve complex issues
- High staffing costs
- Not scalable
- Only during business hours
- 24/7 instant reply
- Scalable without extra effort
- Handover when needed
- Automatic lead capture
- Setup required
- Monthly costs
Why Zentor App as the Chat Tool for Your Website
All data is processed on European servers. No tracking, no forwarding to third-party providers without consent.
A single JavaScript snippet is enough to embed the chat widget on any website — regardless of the CMS.
The bot is trained on your content: FAQs, product descriptions, price lists. No generic answers.
If the bot cannot help further or the customer wants it, an employee takes over — seamlessly, with the full conversation history.
No hidden costs, no per-conversation transaction fees. One-time setup of €49, or try it free for 14 days.
Who Is Website Chat Software For?
Qualify inquiries, capture appointments, without a phone hotline.
Answer product questions, clarify order status, reduce cart abandonment.
Pre-qualify prospects and collect viewing appointments.
Capture new customer inquiries in a structured way, even outside office hours.
Scale customer communication without growing the team.
Automate standard questions, free up staff for complex cases.
Frequently Asked Questions About Website Chat Software
What is website chat software?+
A tool that lets visitors to your website chat directly with a bot or employee — as an alternative to email or a contact form. The visitor opens a chat window, asks their question, and receives an instant answer without having to leave the page.
Why is chat better than a contact form?+
Chat is faster, has a lower barrier to entry, and allows real-time follow-up questions. Conversion rates for inquiries demonstrably increase when visitors do not first have to fill out a multi-line form but can simply write — as in a normal conversation.
Do I always need staff for website chat software?+
Not necessarily. Zentor App answers inquiries automatically via AI assistant. Staff are only involved when needed (handover). The bot handles standard questions around the clock — your team only steps in for complex or sensitive matters.
Can I capture leads via chat?+
Yes — the bot asks in a structured way for name, email, request, and other relevant data. This information is stored and made directly available to your team, without anyone having to read along manually.
What does website chat software cost?+
Zentor App starts with a 14-day free demo, then the Starter plan at €49/month (webchat and AI chatbot, 1 domain) plus €49 setup. For omnichannel, WhatsApp, and automations, the freely configurable Individual package is available (up to €899/month).
Try the Free Demo Chat
Experience Zentor App live: how the AI assistant answers visitor inquiries, captures leads, and hands over to your team when needed.