Webchat Widget for Your Website
Visitors write instantly — no form, no waiting. The Zentor App webchat widget combines AI-powered answers with the option of direct contact with a staff member. Set up once, active around the clock.
What Is a Webchat Widget?
A webchat widget is the small chat button that appears on your website — usually in the bottom right corner. Visitors click it and can write immediately, without filling out a form or composing an email. The barrier to entry is minimal, and the response time is maximal.
At Zentor App, the widget combines an AI chatbot and live chat (handover) in a single interface. The AI answers questions automatically based on your knowledge base — and hands the conversation over to a staff member as soon as necessary or desired. For the visitor, it all feels like one seamless experience.
Difference: Webchat, Live Chat, and AI Chatbot
Classic Live Chat
Staff Responds Manually
Only available during business hours. Outside these times, the visitor is left without a response — or leaves a message that gets handled later.
FAQ Bot / Rule-Based Bot
Only Predefined Answers
Answers exclusively questions that were programmed exactly this way in advance. Open-ended questions lead to drop-offs or unsatisfying standard answers.
Zentor App Webchat Widget
AI + Handover — 24/7
AI answers questions automatically based on your knowledge base. Handover to staff when needed. Available around the clock — no staff member needs to be on standby.
What the Widget Can Do
Customizable Branding
Color, name, avatar, and welcome message can be configured individually. The widget adapts to your corporate design.
AI-Powered Answers
The AI draws on your stored knowledge base — product info, FAQs, processes — and answers questions precisely and contextually.
Handover to Staff
When an inquiry requires human judgment, the system hands the conversation over to your team seamlessly — without the visitor having to start over.
GDPR-Compliant
Consent management, EU hosting, configurable privacy notices — the widget is built for the European market.
Which Businesses Benefit From a Webchat Widget?
A webchat widget pays off wherever visitors have questions — and those questions recur. Whether service provider, retailer, car dealership, property management, or agency: as soon as your website regularly generates contact inquiries, a widget can automate these inquiries while answering them faster than any form.
The widget is especially useful for companies with limited team capacity: the AI handles standard inquiries around the clock — and your team focuses on inquiries where it’s truly needed.
For teams communicating across multiple channels (WhatsApp, email, Telegram, SMS, and telephony via the Zentor SIP-Voicebot), combining it with the freely configurable Custom plan makes sense: all conversations — regardless of channel — come together in a central omnichannel inbox.
Pricing: Webchat Widget Included in Every Plan
The webchat widget is part of every Zentor App plan — from the free demo to Custom. One-time setup €0 (Demo), €49 (Starter), or up to €399 (Custom), followed by a fixed monthly price with no usage-based surprise costs.
Demo
€0/ 14 days
- Web chat integration, AI chatbot
- With Zentor branding
- Ends automatically after 14 days
Starter
€49/month
- 1 website, web chat integration
- AI chatbot with your own knowledge base
Custom
up to €899/month
- WhatsApp, Telegram, SMS, email, telephony via the Zentor SIP-Voicebot
- Omnichannel inbox, n8n automation
- On-premises, Vector RAG, SSO
- Freely configurable, quote before payment
Full feature overview: View Pricing Page
Frequently Asked Questions About the Webchat Widget
What does the widget look like on my website?+
A small round button appears — by default in the bottom right corner of your page. Clicking it opens a chat window. You adjust color, name, and greeting text in your dashboard.
Can I customize the appearance?+
Yes — color, widget title, avatar, and welcome message are fully configurable. The widget blends visually and seamlessly into your existing design.
Does the widget work on mobile devices?+
Yes, the Zentor App webchat widget is fully responsive and works on all common smartphones and tablets as well as on desktop browsers.
How is this different from a classic live chat tool?+
A classic live chat tool always requires an available staff member. Zentor App responds automatically via AI — based on your own knowledge base — and forwards the conversation to your team when needed. Customers get instant answers this way, even outside business hours.
Does the visitor need to install anything?+
No. The widget runs directly in the visitor’s browser — no download, no app, no registration required. A short JavaScript snippet, which you embed in your website once, is all that’s needed.
Set Up the Webchat Widget
Try the widget live in the demo — or talk to us to find the right plan for your website.
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