Ukuvikelwa kwedatha ku-chatbot — lokho izinkampani okufanele zikunake
Ama-chatbot amawebhusayithi aqoqa idatha yomuntu siqu — ngakho angaphansi kwe-GDPR. Leli khasi linikeza uhlolojikelele lwezici ezibaluleke kakhulu zobuchwepheshe nezokuhleleka: imvume, i-DPA, ukusingathwa ku-EU, ukunciphisa idatha namalungelo okufinyelela. Alithathi indawo yeseluleko sezomthetho.
Kungani ukuvikelwa kwedatha kuyimpoqo ku-chatbot
Ama-chatbot aqoqa idatha yomuntu siqu: amagama, amakheli e-imeyili, izinombolo zocingo, izicelo, amakheli e-IP. Lapho nje idatha enjalo iqoqwa, icutshungulwa noma idluliselwa, kusebenza uMthetho Jikelele Wokuvikelwa Kwedatha (GDPR).
Lokhu kusebenza nakumathuluzi engxoxo ebukhoma nakuma-widget engxoxo azenzakalelayo kumawebhusayithi. Noma ngabe kuphendula umuntu noma i-AI — ukucutshungulwa kwedatha kungaphansi kwezidingo ezifanayo: isisekelo somthetho, ukucaca, ukuboshelwa enhlosweni, ukunciphisa idatha nezinyathelo zokuvikela zobuchwepheshe.
Noma ubani oqhuba i-chatbot kuwebhusayithi yakhe kufanele aqinisekise ukuthi umhlinzeki usingatha ngendlela ehambisana ne-EU, ukuthi isivumelwano sokucutshungulwa kwedatha singenziwa nokuthi ukucela imvume kungenziwa ngokobuchwepheshe.
Lokho okufanele ukunake ekuvikelweni kwedatha ku-chatbot
Ngaphambi kokuba ingxoxo iqale, kufanele kutholwe imvume yokucutshungulwa kwedatha. Lokhu kudala ukucaca kumsebenzisi futhi kufeza isidingo esiyinhloko se-GDPR.
Idatha kufanele icutshungulwe kumaseva ase-EU. Ngale ndlela ugwema ukudluliselwa kwedatha emazweni angaphandle kanye nezidingo zakho ezengeziwe ngaphansi kwe-GDPR.
Kufanele kwenziwe isivumelwano sokucutshungulwa kwedatha (DPA) nomhlinzeki we-chatbot. Lokhu kudingwa ngokomthetho uma idatha icutshungulwa ngaphandle.
Qoqa kuphela idatha edingekayo ngenhloso. Okungaqoqwanga akudingi ukuvikelwa noma ukususwa.
Idatha yezingxoxo igcinwa isikhathi esingakanani? Ingabe zikhona izinqubo zokususa? Inqubomgomo ecacile yokugcinwa ibalulekile ekuhambisaneni ne-GDPR.
Ubani enkampanini ongafunda izingxoxo? Ukulawula ukufinyelela okusekelwe ezindimeni kunciphisa ingozi yokwephulwa kokuvikelwa kwedatha ngaphakathi.
Ukuvikelwa kwedatha ku-Zentor App
I-Zentor App yakhelwe ukucubungula idatha ngokuhambisana ne-EU. Izici ezibaluleke kakhulu zokuvikelwa kwedatha ngokubuka konke:
- Ukusingathwa ku-EU: idatha yezingxoxo icutshungulwa kumaseva e-European Union.
- Imvume elungiselelekayo: i-widget yengxoxo ingasethwa ukuze abasebenzisi banikeze imvume yokucutshungulwa kwedatha ngaphambi kokuqala ingxoxo.
- I-AVV iyenzeka: ngesicelo kungenziwa isivumelwano sokucubungula idatha egameni lomunye.
- Idatha yezingxoxo ku-akhawunti yakho: zonke izingxoxo zihlala ku-akhawunti yakho ye-Zentor App futhi zibonwa kuphela ngamalungu eqembu agunyaziwe.
- Amalungelo okufinyelela asekelwe ezindimeni: wena unquma ukuthi yibaphi abasebenzisi abanokufinyelela kudatha yezingxoxo.
Imininingwane yobuchwepheshe ngendawo yokusingatha, izikhathi zokususa nemibandela ye-AVV sicela uyibuze engxoxweni yokuqala.
Ukugeleza kwedatha ku-chatbot yewebhusayithi — ubani ocubungula ini?
Ukuvikelwa kwedatha kuqala ngokuqonda ukuthi iyiphi idatha egeleza iye kuphi ngempela ngesikhathi sengxoxo. Ku-chatbot yewebhusayithi, umlayezo ngokuvamile udlula eziteshini ezine — ngasinye sinomqondo waso wokuvikelwa kwedatha:
- 1. Isiphequluli somsebenzisi: I-widget yengxoxo ilayishwa kuwebhusayithi yakho. Kakade lapha ukulungiselelwa kunquma ukuthi imvume iyacelwa yini ngaphambi kokuxhumana kokuqala nokuthi iyiphi idatha yobuchwepheshe (isib. ikheli le-IP) edluliselwayo.
- 2. Ukudluliselwa kuseva: Imilayezo idluliselwa ibethelwe kuseva yokucubungula. Indawo yokusingatha inquma ukuthi ukucubungula kuhlala ngaphakathi kwe-EU noma kuba khona ukudluliselwa ezweni langaphandle.
- 3. Ukucutshungulwa yi-AI: Impendulo ikhiqizwa yimodeli ye-AI — ngokukhetha ngemodeli ye-AI yendawo engqalasizindeni yakho noma ngomhlinzeki we-AI wangaphandle. Uma isebenza endaweni, okuqukethwe kwengxoxo akuphumi endaweni yakho; ekucubunguleni kwangaphandle, ukucubungula egameni lomunye kufanele kuvikelwe ngenkontileka.
- 4. Ukugcinwa ne-inbox: Ingxoxo igcinwa ku-akhawunti futhi ibonakala ku-inbox kumalungu eqembu agunyaziwe. Lapha kusebenza amalungelo okufinyelela, izikhathi zokugcina nomqondo wokususa.
Inqubo yokususa: gcina futhi ususe idatha yezingxoxo ngokuhambisana nenhloso
I-DSGVO idinga ukuthi idatha yomuntu siqu ingagcinwa isikhathi eside kunalokho okudingwa yinhloso (ukukhawulelwa kokugcinwa). Ezingxoxweni ze-chatbot lokhu ngokoqobo kusho umqondo wokususa onezigaba esikhundleni sokugcina okungenamkhawulo:
- Nquma inhloso: izingxoxo zigcinelwa ini — ukulandelela usekelo, ukucubungula ama-lead, ukuqinisekisa ikhwalithi? Inhloso inquma isikhathi.
- Chaza isikhathi sokugcinwa: isikhathi esithile (isib. ngemuva kokuqedwa kodaba) kufanele sifakwe ngokobuchwepheshe, hhayi ngokwenhlangano kuphela.
- Ukususa okuzenzakalelayo: izinqubo ezisusa njalo izingxoxo eziphelelwe yisikhathi zinciphisa ingozi yokuthi idatha „ihlale ilele" ngaphandle kokulawulwa.
- Amalungelo abathintekayo: kufanele kukwazeke ukuphendula izicelo zolwazi nezokususa — izingxoxo ngazinye kufanele zitholakale futhi zisuseke ngokuqondile.
- Ukubhala: umqondo wokususa ungowerejista yemisebenzi yokucubungula futhi kufanele uvunyelwane ngawo nesikhulu sokuvikelwa kwedatha.
Sicela ucacise izikhathi ezithile nokusetshenziswa kobuchwepheshe kwezinqubo zokususa engxoxweni yokuqala nomphathi wakho wokuvikelwa kwedatha.
I-chatbot yokuvikelwa kwedatha ibaluleke kakhulu kubani?
Lapho amakhasimende echaza izidingo ezibucayi engxoxweni, uhlaka olucacile lokuvikelwa kwedatha lubaluleke kakhulu.
Izigaba ezikhethekile zedatha yomuntu siqu (isib. idatha yezempilo) zingaphansi kwezidingo eziqinile ze-GDPR.
Idatha yamakhasimende evela ezicelweni zengxoxo mayelana nama-oda nokubuyisela kufanele icutshungulwe futhi igcinwe ngokuphephile.
Imininingwane yokuxhumana namaphrofayela entshisekelo avela ezingxoxweni ze-chatbot angaphansi kwe-DSGVO — kungakhathaliseki inhloso yokusetshenziswa.
Imibuzo evamile mayelana nokuvikelwa kwedatha kwe-chatbot
Ingabe kufanele ngifake isitatimende semvume ku-chatbot?
Lokhu ngokuvamile kuyanconywa, ngoba ama-chatbot acubungula idatha yomuntu siqu. Sicela ucacise izidingo eziqondile nesikhulu sakho sokuvikelwa kwedatha.
Idatha yezingxoxo igcinwa kuphi?
Ku-Zentor App kumaseva asingathwa ngokuhambisana ne-EU. Sicela ubuze imininingwane ngendawo yokusingatha engxoxweni yokuqala.
Iyini i-DPA?
Isivumelwano sokucutshungulwa kwedatha (DPA) silawula indlela umhlinzeki wesevisi acubungula ngayo idatha yomuntu siqu egameni lakho — uma kunobudlelwano bokucubungula egameni lomunye, siyadingeka ngokwe-Art. 28 GDPR.
Ingabe kufanele ngisuse idatha yezingxoxo ze-chatbot ngemuva kwesikhathi esithile?
Lokhu kuncike enhlosweni yokucubungula. Inqubo yokususa iyanconywa. Sicela ucacise nesikhulu sokuvikelwa kwedatha.
Ingabe i-GDPR isebenza nakumathuluzi engxoxo ebukhoma?
Yebo, ngoba nalapho idatha yomuntu siqu iyadluliselwa.
Hlela i-chatbot ehambisana ne-GDPR
IZentor App inikeza ukusingathwa ku-EU, imvume elungiselelekayo nenketho ye-DPA. Qala ngedemo yamahhala yezinsuku ezingu-14 noma ngqo kusukela ku-49 €/ngenyanga — noma xoxa nathi ngezidingo zakho ezithile.
Leli khasi alithathi indawo yokwelulekwa ngezomthetho. Sicela ucacise izidingo zomthetho wokuvikelwa kwedatha nesikhulu sokuvikelwa kwedatha esifanelekile.
Okwengeziwe eSikhungweni Sosizo